The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
http://uk.webuy.comrefund

I have had the worst experience of any company in dealing with CEX, there is no chain of command. No real complaint process and no organisation.

The customer service centre is email only and based in India. They take days to reply and refuse to deal with the complaint even after replying. I have even written to their CEO, who refuses to reply.

1) In Aug 2011 – I ordered a Video Camera and was sent completely the wrong model.

2) Last week (March, 12), I without thinking, again ordered HV40 UK Version from your website (Order No. 843642) and was sent completely the wrong Model. The US Version of the same camera (Vixia) The UK Version was advertised on the website (Legria).

3) I returned the Camera by Special Delivery and CEX confirmed they had received it.

4) I have written to your Customer Service representatives many times, who reply in 3 days and do not answer the question in anyway. RXX has written to me a few times without bothering to answer or read my question. The poorest service possible.

5) Yesterday RXX, wrote to me confirming that I would be refunded yesterday, here is a extract from his email:
In a message dated 27/03/2012 16:31:56 GMT Daylight Time, [protected]@webuy.com writes:

Dear XXXXX,

Thank you for your email.

The refund will be processed today.

Regards,

RXX
CeX WeCare Team
Buy Sell Donate
www.webuy.com


6) Nothing has been refunded and CEX have decided to not answer my emails even though they still have my payment. I have no choice but to take this further and complain to Watford trading standards and Watchdog, as a start.

Its clear from CEX's reputation online and in reviews and blogs, that Cex treats all their customers like horse manure. This is obviously a regular occurrence and I find it surprising that companies such as CEX can continue to trade in the UK with no Customer Service.

I hope you this goes towards warning other people from buying from these fraudsters.

Responses

  • De
    dEXtER.2k Aug 10, 2015

    One word from them, don't every buy stuff from them. they occasionally sell items that are faulty or process incomplete orders, i happen to replace my PS4 recently for an xbox one(the mistake i am going to regret all my life). they were too kind while selling me the xbox one. so i head back to home took everything out, was in middle of setting up the console, when i realised that there is no HEADSET, no POWER CODE and no batteries where the model i bought and the price i paid certainly have all that, any way i went back to CEX they were quick to admit they forgot to put the power code but denied straight away that the model comes with a HEAD SET, WTF a console which is built for online gaming doesn't come with a head set, what more appalling was the reason they gave me saying it doesn't come because of hygienic reasons; WTF again, i decided not to argue with them anymore and stepped out of the shop cursing them all the way to my home and deciding not to deal with them ever.

    0 Votes
  • Ly
    lynne gypps Nov 17, 2014
    This comment was posted by
    a verified customer
    Verified customer

    On Friday in the Bedforcox a bought a I pad mini for £199 cash. Since buying this I find a could have purchased this from argos or curry for the same price brand new. Consumer say second hand purchase should be a least 25% cheaper than brand new. I am very unhappy I feel I have been ripped off what are you going to do about this I await you reply before seeking further help with this

    0 Votes
  • Ly
    lynne gypps Nov 17, 2014
    This comment was posted by
    a verified customer
    Verified customer

    On Friday in the Bedford cox a bought a I pad mini for £199 cash. Since buying this I find a could have purchased this from argos or curry for the same price brand new. Consumer say second hand purchase should be a least 25% cheaper than brand new. I am very unhappy I feel I have been ripped off what are you going to do about this I await you reply before seeking further help with this

    0 Votes
  • Gr
    graham_surrey_uk Aug 06, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Ive just bought a video for 12.50 inc pp so I just hope it turns up ok for their sake. I dont take no ### from dodgy dealers.

    0 Votes

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