Htc EvoFalse Advertising

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a verified customer
Verified customer

On Sunday morning (my only day off) I called my local Radio Shack to see if they had any discounts on the HTC EVO. I called the store and spoke to Alex, the assistant store manager, he told me that they had a discount on the Evo and would rebate me $50 if I turned in an old cell phone. I thought this was great, so i went in. When I got in the store it was pretty busy, but I am a patient guy so I waited no problem. About 30 minutes into the wait I was assisted by Alex, he started me up but was interrupted by a client with a bigger purchase (laptop), so I waited about 30 more minutes. By this time my patience was waring thin, but I bit my tongue and didn't say a word. Once I was at the register he told me that he had made a mistake and that the phone I wanted wasn't on sale and that I would have to pay full price... ok, I remained calm, I was thinking that perhaps he could do something to remedy this since this was clearly his error. But no. He would not discount the phone, would not try to take out tax, bottom line would not do anything to help me. I didn't even get the sensation that he even cared. He just wanted me to either buy something or leave.

I understand the wait time, I understand the helping out a customer with a larger sale even though i was there first (I did say "it was fine, no worries"), but to make an error like that that took over an hour of my time and not even try to help me out, that is something else. I am in customer service and if I dropped the ball like that I would do what I can to help my client out no matter what. I will never go to this Radio Shack again (forget about Radio Shack all together!).

Looks like Best Buy will be getting my services for now on...

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