H&R Block / HRB Digital review: customer service

I walked into H&R Block in Akron Ohio, on alrington road. I signed in and waited to be helped. I sat in the waiting area a good 30 minutes before any employee acknowledged me. When an older gentleman approached the front he asked me if I was waiting to be seen. I answered yes. He yelled "did you fill out a form?" At me. I answered back no I signed in. The forms he was talking about were on a desk for employees... and I'm supposed to go back on their desk and just make myself at home I guess. There wasn't a sign or any directions saying to fill out a form. These people were all very rude and unhelpful. I usually go to H&R block. I will not be returning after this visit. Nor will I reccomend this business ever again.