Regus review: Horrible customer service, doesn't value its customers.

Hi Steven, I'm very sorry to hear of your dissatisfaction.
Our invoices are payable no later than on the 15th day of the month.  If payment is not received by the due date, we incur administration costs and, though we would like to avoid charging you for this, we must pass on a late fee to you. 
You will see in the documents section of your online account (myregus.com) that we sent an email to remind you that your card was about to expire and we also sent payment failure notifications when we attempted to process the payments. 
We apologise if for any reason you didn’t receive these notifications. It could be due to your account details needing to be updated. Please log on to your online account and check that your phone number and email address are correct. It is also worth checking that our emails are not landing in your spam folder.
Your centre is manned during business hours but your centre team can be away from the reception performing essential tasks or assisting customers elsewhere in the centre at any given moment. 
I'd like to know more about call handling experience as we haven't located any previous complaints regarding this.
We value your business and a member of my team has contacted you directly to assist. If you would like further support, please feel free to contact me directly at lorraine.brule@regus.com.
Kind regards,
Lorraine Brule
Global Customer Service at Regus