Regus review: Do not sign up with regus

DO NOT SIGN UP WITH REGUS

My experience dealing with [redacted], [redacted], and [redacted] at Regus has been appalling.

I had two basic mail-service accounts costing approximately NOK 680 per month each. Regus is now claiming nearly €6,000 on EACH account — almost €12,000 total — with no satisfactory explanation or evidence for where these enormous balances came from. The additional fees do not remotely add up to €12,000. I dispute every cent.

The hidden fees are bad enough on their own. Regus charges extra just to let you pick up your own mail, despite already charging you to receive and handle it.

They also charged me for a Legal Address service I NEVER USED. I specifically told Regus that I was not using their address as my legal/registration address. They charged me anyway.

I have repeatedly asked Regus to show me where in my contract I agreed to that charge. They have repeatedly refused to provide it.

Regus has now even admitted in writing that what I was originally told and the Centre's later position “do not align.” So their own information conflicts, they will not show me the contract provision supporting their charge, yet they continue insisting they are right.

The only reason I had these contracts was for Regus to reliably handle my business mail. They failed at the only service I was paying for. Mail was not received and time-sensitive mail was acknowledged late. That is why I terminated.

Instead of resolving the termination, I have dealt with continued attempted charges and repetitive responses from [redacted], [redacted], and [redacted]. that do not resolve the actual issues.

I even attempted to email [redacted] directly regarding the dispute and Regus's own system rejected the message because her account is restricted to internal IWG communication.

Two approximately NOK 680/month mail accounts have somehow ended with Regus claiming nearly €12,000, while they refuse to provide the contractual support I have repeatedly requested.

This is one of the worst companies I have ever dealt with.

Do not sign up with Regus. Do not give them your payment information. Choose another provider.