HP

I paid for a replacement battery for my computer. Order #BJPJ8184-01. Case #[protected]. I have paid $118.95 for the battery. Plus a tech service fee of 60.00 to determine that I needed a new battery

Unfortunately, the incorrect battery was sent to me. I have a desktop HP Envy Rove 20 Mobile all-in-one. Serial No. 5CD4021.

To resolve the problem, I want the correct battery forwarded to me rush. I would also request that a trace be placed to locate the individual that filled the order incorrectly.

I look forward to your reply and a resolution to my problem. I will wait a short period before seeking third-party assistance. I have already spent hours on the phone without resolution.

Please contact me at the above address or by phone 215.247.4966

Sincerely,
Karen Price

Worst customer service via phone. Took several attempts to get to a person, then i could not understand him due to his accent and once the problem was fixed kept me on the phone for several minutes trying to sell me warranties. And don't get me started on all the bloatwear they install that takes a computer geek to uninstall. Purchased the laptop at costco and their concierge service was even worse, just sent me to hp.

I bought my daughter for Christmas a x360 ultrabook . My daughter Bianca Lambert filled in the online registration of her product. She has a mild intellectual disability, she is 22. On February 14th this year (2017), she stayed at a persons house, while she was asleep the people took her computer. She was in such a distraught state, I had to send the police to pick her up. My problem is that without the serial number it is hard to prove it is her computer. The police would like me to try to find out this information and I have sent several emails and have made several phone calls to HP to see if I can retrieve this information connected to my daughter, Bianca Lambert, registering. I am disappointed with HP lack of response to this problem and over 2 weeks have passed since first contact. Phone staff had told me this was to be prioritised and each time I would hear from someone promptly. Can you assist further.

HP has zero customer service! Top 2 worst experiences every! You are wasting your money purchasing any computer products from HP! My less then 5 month old computer has had several issues, todays issue was I TURNED IT ON! The sync up with Windows failed and I spent 4 hours to restore! 1st conversation with so called customer support I specifically told them not to remove my profile, however; they did exactly the opposite! They removed profile and made a new profile that I spend hours restoring, unfortunately I purchased this product to replace a reliable computer as it is older! BIG MISTAKE! Now I own a unreliable computer that I can't depend on!

Support is all from India no North American support, also everything they do will be email like this so zero chance of any solutions!
I could go on for hours about how little they care about these problems or how they would provide zero info for what, when and where the problem could of started and of course they could provide no information on how to stop it from happening again! I was told to hope it doesn't happen again!

If you buy an HP Computer I would suggest not, take the money and place in safe area then set it on fire, this will hurt but you will recover shortly, buying these products will only cause a life time of on going issues! FOR SALE ON SLIGHTLY USED ALL IN ONE PAVILLION COMPUTER I Will take a $500.00 bath on this deal!

Originally in August, 2016, I was given a free one-time support to SMART FRIEND, which is owned by HP, but is a paid service. You get techs from India only. The tech did a screen share, took control of my computer, & ran freeware program after program, not asking or telling me what he was doing. He went into my Windows programs, making changes. Result? Computer was worse & I think he added malware & viruses in the process.

After this, some computer guy I no longer have contact with, helped to fix some things. However, after some time, I began to have problems again. My HP warranty about to run out; I had HP regular tech get me to a Case Manager, who simply wanted me to send the computer in for repair, which is ridiculous, b/c repair facilities only fix hardware issues, like bad motherboards, drives, power supply failures, etc. I asked, but he refused to give me another SMART FRIEND one-time support. I then started reading & posting on computer geek & well-known software sites for help. Though no one solved my problem, a Moderator told me how to load various tools & run tests that showed I had corrupted Windows files. He also told me how to get another tool to repair them (it is also in Microsoft Tools). It was able to repair some, but not all the corrupted files. And the instructions on how to do so were unclear & too difficult, & required a 2nd computer with a clean Windows 7 OS to get replacement files for the corrupted ones. Way too complicated. I then called HP Case Mgr. again, & finally convinced him to get approval of another SMART FRIEND session. I called SMART FRIEND on Feb. 18, 2017, & asked the tech, Claudia, who answered for a Manager. I explained that the prior tech had damaged my computer, & I wanted to speak to a Manager & ask he work on my computer himself, or choose his very best technician. She fooled me, telling me she would first have to take control of my computer before getting a manager. Then, upon connecting, she told me she was turning this over to Karla on a chat session. I told her NO Chat Session; only Live Talk connection, but she simply clicked off the call. I immediately told Karla I had to talk to her on the phone, but she was pushy & just kept saying she was going to fix my problems. When I told her, NO, she must call me, she said she was not "authorized" to call on the phone. So, I told her if that was he answer, I would call back & also put in a complaint on her. She was nasty, & told me to go right ahead & report her; that she would report ME for refusing her service. I immediately called their number back, & got tech Nasim, who I explained the whole story to. He said he was a Level 2 Tech. But then I could tell he was thinking, & suddenly proclaimed that their system was updating for the next 2 hours & that he would arrange for a member of their Callback Team to call back in 2 hours. I think everything he said was a lie, as no one called back & that was 8 hours ago. I tried calling back & get a recording that they have very long wait times of over 60 minutes. I never dealt with such an incompetent, deceitful service, & since they are part of HP, that should tell you something about HP. And, technically my warranty is now expired, but the Case Mgr. told me he had extended it until we solve this. My Complaint here is mostly about SMART FRIEND, but I could certainly write an earful about HP & their products & services. I want this computer cleaned from any viruses, malware, & corrupt Windows files replaced, & the whole computer's operation checked thoroughly. Or, give me a new computer that matches the retail price of this computer.

I have been trying to find the discrete graphic card (upgrade from my Probook 640 G2). I have spent hours and hours of time communicating with tech support and part department (Feb 14 to 16). They are pushing the problem to each other. The service was disappointing. There is an upgrade option for my laptop, clearly stayed from the website. My serial number is 5CG6451899. It is a Probook 640G2. I would appreciate if you can let me know what is the part number for the discrete graphic card which is compatible with my laptop. Below is the link to the upgrade option.

http://store.hp.com/us/en/ConfigureView?catalogId=10051&urlLangId=&langId=-1&storeId=10151&catEntryId=1402651&quantity=1

In December of 2016, I purchased a HP Laptop. This is for home use and has very little information in the hard drive. Today, January 16, I purchased an HP Printer. I was having difficulty with the install so I called the 800 number on the screen.
A gentlemen tried to assist me but said that I needed to have the laptop cleaned and that he could perform that for me and would then install the wireless printer. Since I have been out of the business of using laptops for sometime, I assumed I was talking to HP people. He then informed me that there would be a $99.99 charge for assisting me with the problem.
Understand that this was a foreigner and I could barely understand him. He then told me that they would do the repair and call me back once the work was done. I was then passed on to another gentleman who told me the charge was $199.99. So, I would suggest not using the 800 number on the screen. I felt like a stupid old woman when I realized that I could probably have had one of my grandkids set the printer up without paying $199.99. He would not give me a straight answer when I asked if they would be charging my account again in 6 months. I was told it was a one time charge; but I don't trust it. I would suggest NOT using their website for any installation of HP Products. I am very disappointed and I am out $199.99.

After I checked the online reviews I found out I was not the only one who had update issues. I'm so sick and tired of these updates and I have no idea why do I get them every day.
It takes a lot of time to update and I can't do anything about that. I tried to contact HP regarding my issue but they said that these updates are important and if it says that update is necessary then it really is. HP laptop is worst ever!

On November 9, 2016 I purchased HP 62XL Tri color and HP 62XL Black ink.
Here we are November 21, 2016. 13 days really 13 days and I need tri-color.
I printer 5 - 8 x 10 photos, 8 - 6 x 4 Printer tells me I'm low on tri-color?

I checked black and tri-color.

I like the printer but the ink is expensive and I don't know why I'm low on tri-color.

Why would the printer be drinking the ink. I depend on this printer I wish I still had my HP Office jet 6600. Ink seems to last.

I'm not happy.

Highly disappointed with HP printer and customer service. I bought the printer about 2 years ago. From the beginning, the printer was just too slow and inefficient. It has been nothing but trouble the 2nd year, unfortunately the warranty expired so there is nothing that can be done. It is next to impossible to reach customer service and there is a monthly service fee. It is unbelievable they charge a fee! I will never, ever buy HP product again. I suggest no one does either. It is really not worth your money.

HP Singapore,

I had a horrible experience with your delivery/after-sales service. I ordered a HP Pavilion 14-al108TX online and was met with multiple failed delivery attempts despite calling your customer service (Ryan/Jennifer) on at least 5 occasions. Each time I called, I was promised the delivery would occur and yet it didn't.

When the laptop finally arrived on 21st Oct, I was shocked to find out that the model had an 8GB ram instead of 16GB as advertised. I had previously confirmed that the model was 16GB over the phone with your customer service (Arlinda) as the email order confirmation stated that it was 8GB. I called HP SG again and amazingly I was informed that this is a KNOWN issue. Basically, you knew that the model which will be delivered is not the one as advertised and yet, you guys proceeded with the delivery, hoping that consumers will not find out. This is outrageous and I am not sure how many customers have been deceived by such an irresponsible behaviour.

Moreover, I was promised compensation for the late delivery of my laptop and was told an account/sales manager would call me but the call didn't happen despite your customer service (Ryan) providing assurance that I would receive a call on two separate occasions.

Lastly, I was also supposed to receive a call to replace the laptop I received on 21st Oct. The call did not occur.

HP SG, please get your act together and kindly stop DECEIVING customers.

Sincerely,
A frustrated consumer

I had HP printer and liked it a lot. But one day something happened to it and it stopped working, it also could not find the Wi-Fi connection. I called HP customer service, they asked me to explain in details what was wrong. So I told them everything and they said that was not a huge problem and could be easily fixed. So I asked them how to fix it and they said that since my warranty was over they could answer that question only for some extra money! They said that would cost me $25! Are you kidding me? The worst service ever! Money hungry scammers!

Summary of issues:
1. Battery of HP laptop conked off (plugged in, not charging) around 2 months ago (a few weeks after warranty expired)
2. Used chat support 3 times which temporarily solved my problem
3. When problem kept repeating itself, visited service center in Gurgaon
4. Follow-up from that meeting - first email received from the incompetent folks at Iqor on June 15
5. (almost) zero communication from Iqor - finally they claimed that component was ordered on July 8
6. Despite multiple follow-ups with Iqor, no response on when the component will be delivered.
7. Wrote email to HP CEO via support forum - received standard automated response
8. Contacted HP chat support again because they have been the only people who have genuinely tried to help.
9. They gave me number of some gentleman who claimed that he was not in charge and asked to contact another gentleman
10. Called the second gentleman a million times- phone was either busy or nobody was picking up - before giving up
11. Contacted HP chat support again. They said sorry - the second gentleman is the only person who can help and gave his email ID.
12. Wrote to second gentleman on email on August 1. No response until I wrote a stinker. His response? Asking another gentleman marked in the email to provide status.
13. August 4 - August 10: Radio silence
14. 56 days, no resolution. On the verge of giving up and buying another laptop.

I got a HP laptop from Costco in Nov 2015, in 6 months the laptop died
down and as advised by COSTCO team I sent it to HP Service center for
repair. HP checked and said that the laptop died down due to water
damage in motherboard and its not covered under warranty. I used the
laptop till previous day night when it was working fine and first
thing in the morning when I tried to switch it on the laptop was dead.
There is no way water spilled in to my laptop, its not my fault and I
am sure its a faulty laptop but I am penalized since there is no way I
could prove it to HP team. Now I have to pay $380 to fix the
laptop for a laptop which was $650, this is ridiculous. Its very
painful that for no mistake of mine I am being penalized, this totally
shattered my trust on HP. I got a HP laptop with the belief that it delivers quality products and services its customers well but HP completely washed
off their hands in this case, its very disappointing and frustrating
experience for me with this new laptop.

After going thru 3 HP laptops, and one catching on fire, the customer service rep sent me an email telling me to go to the link which was provided in the email to order a new laptop with the things I wanted on the laptop. She told me this new one was coming directly from the manufacture, (which it was coming from China) I ordered the laptop with a backlighted keyboard, a solid state hard drive, windows 7 etc. well guess what the computer ### the bed after 7 months AGAIN I took it to a very reputable computer place in my town and he said that the hard drive died, and it wasnt a solid state hard drive it was one of the cheapest that is made, and they also told me that it was not a laptop made to order it was a REFURBISHED ONE. not a happy camper.

Yesterday, HP called me back to inqiure about buying their warranty on my new computer; that I had not even opened up the shipping box to. I told the Hp representative that I'll purchase theirs but I didn't want to spend over a certain amount. He asked for my CC information and said that he was going to check on something after he told me how much he thinks the warranty will be. So, he put me on hold and never came back to the phone. I held on for about 23 minutes after he took my CC info. TOTAL call time 37mins. I kept speaking into the phone saying, "hello"; no one answered. I was afraid to hang up, as I had giving him my info. I finally hung up thinking he had done nothing to my Credit Card. I checked my account this morning only to see that they did debit my account.
I received no warranty information nothing; except 2 debits out of my account.

I bought a small laptop last july at Walmart, a hp product&had a 2yr.warranty on it.3 months after I bought it something went wrong so I sent to company and they sent it back saying know fix&would, nt honor my warranty.Then in October I bought another one a desktop&had it 5months&started having problems with it&had to put out another $250.00dollars&still won, t work right.I wanted to write a bookand now I can, t cause I can, t afford another computer.I, m disabled&live on $733.00dollars a month&half of that goes for my rent.I know no one will care&that, s a fact.I really don, t know why I am writing this cause I know it won, t do Hewlett Packard is a piece of ###!

I buy ink for my printer from Wal Mart the price is $15.97 for one cartridge
the last two cartridges have printed about 40 pages each and then the printer indicates that the ink is low and they stop printing. Wal Mart will not
(can't) replace them and told me that this is an HP issue. How do I get reimbursement or replacement for these cartridges? I am an elderly woman on a fixed income and the $$ is not something I can afford to spend for ink that is not HP quality. I have been an HP customer for many years and find this lack of quality and response to problems puzzling to say the least. I would appreciate a response to my complaint.

I have been jerked around for 2 months waiting for a credit. The trained monkeys HP uses should go back to the forest. Every time I have called I'm given a different answer as to the status. The last call today I was put on hold for 10 minutes then cut off. HP customer service has persuaded me to NEVER buy another HP product. I don't know if anyone at HP reads these complaints but if they I wonder if they are any better than the monkeys in customer service

I used the Smartfriends service once two and a half years ago. They signed me up for a year service paid monthly and continued to charge you month to month once the year was up. They never sent a bill or did anything to remind you they were still taking my money. They insist that this was spelled out when I signed up, but they never once communicated after that so I wouldn't notice they were fleecing me. Technically it is a contract in perputuity which is illegal.

I'm admittedly embarassed and feel stupid for not having caught the charge earlier on my credit card statement. If I left my car door unlocked with my wallet on the front seat and someone stole it, I would feel stupid for that too, but it would still be robbery.

Don't trust these people!