Hotwire refuses to refund the money
I purchased airline tickets through hotwire.com for a holiday trip. The trip was cancelled by the airline and the airline agreed to refund the ticket price in late december. Hotwire refuses to refund the money to me because they are "waiting" for the airline to provide the check number of the refund. Hotwire knows how much money I paid and acknowledges that a refund was agreed to by the airline. At this point they are in possession of my original payment, plus the refund from the airline. Repeated calls to resolve the matter go nowhere, and I am not getting return calls by anyone with authority to fix the problem. This is unethical and hotwire employees should be ashamed.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Hotwire emailsmarketing@hotwire.com99%Confidence score: 99%marketingmedia@hotwire.com96%Confidence score: 96%Communicationsupport@hotwire.com95%Confidence score: 95%Supporthotelhelp@hotwire.com94%Confidence score: 94%supportaffiliate@hotwire.com86%Confidence score: 86%
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Hotwire address655 Montgomery St Ste 600, San Francisco, California, 94111-2627, United States
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Hotwire contacts
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Hello,
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