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Hotels.comdouble booking/ refusal to refund

1
A Apr 04, 2019

Hello
I was messaging one of your agents last night but have lost record of case number and name of agent.

I am very unhappy with the service I received at this hotel.

I booked a room at Campanile Laon on your app, but somehow booked it twice. The hotel is refusing to refund. Your agent told me he would help with this, but today the hotel tells me they cannot refund

Please help
Andy

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