Honda Malaysia / Angkasa Motor — honda refused to honor its car warranty.
I bought Honda Insight Hybrid in 2013. In Jan 2014, the automatic transmission or CVT broken while driving uphill on the parking ramp. Here are the facts:
1) The mileage is 96, 000km.
2) Car Warranty is 2 years or 100, 000 km whichever is earlier
Now here are the argument.
a) maintenance services was not consistent and breach the preventive maintenance servces.
Q) Is it a contract that you must send your car to the honda service center?
Yes, the engine maintenance was not consistent however the problem was on CVT and engine has no problem.
Q) What is the connection between engine and CVT?
Engine has its maintenance and CVT also has it maintenance. They are 2 different parts but dependent on each other to move the car. If it has inter-related connection, then not only must change the CVT but the engine as well. But in this case, only the CVT needs to be changed while the engine remains, no replacement.
Q) Why denied warranty when services for CVT has been performed every 40, 000 km as recommended.
Last service was at 79, 000 km and due when reaching 120, 000 km.
Q) Is the preventive maintenance an extended warranty?
If it is, then i need to pay and the dealer must inform me but in actual fact, it is included in the purchase price and i was not informed about it and not aware. Furthermore, dealer and i must agree and sign an exended warranty agreement but there is no documentary evidence even in the service booklet to the above.
In 2014, Honda recalled all its Civic and City Hybrid due to CVT problem whereby its drive pulley could not withstand high pressure and could be broken. It happened in USA with 21 car owner compained about the CVT. This is something similar to my Honda Insight but was not recalled.
There were 2 occassions that the Honda Insight suddenly reduced spped and roaring and could not move while the engine is still running. When sent to Honda Service, i was told it was calibration issue. Similar to the recalled civic and city hybrid.
Termination of warranty as seen in the booklet explicitly stated that if the car used for commercial use like Uber or racing and etc then warranty is null and void but nothing mention about inconsistent service.