Honda Financial Services
Reviews and Complaints

Multiple calls for error in applying payment to wrong account reflecting in a negative impact with credit bureaus after multiple calls & request to speak with supervisor the payments were corrected & advised credit bureau would be corrected as well. Supervisor was suppose to return a call within 24-48 hrs that was 6/5 Today is 7/3 a follow up call was placed after receiving updated credit report no changes a supervisor will return my call. CSR will not transfer to supervisor or voice mails they will not provide any other information than a 1st name no I'd number or ext to reach them back . I have a growing list of 1st names Richards Micheal, etc . In my office of 40 people we have 5 Michaels . I haven't had a late payment on any account in over 10yrs however I had 3 payments applied to 1 account within 2 wks . Never again will I finance with Honda.

Murray Hamada
Acct#[protected]
Vin#1HGCR2F78HA274167

To whom it may concern,
This letter is to document that we have consistently contacted Honda Financial Services for a week and half to do a lease transfer and have had no results. I Murray Hamada can no longer drive my leased vehicle and tried to transfer the lease to Benjamin Chouake, a person with excellent credit and is willing to take the lease transfer. HFS has acted in bad faith with no results after we submitted the credit application a week ago. Be advised we will be seeking legal counsel regarding this matter.

Murray Hamada
[protected]
email: [protected]@gmail.com

Honda paid a tax bill for an amount that was not correct. I paid Honda for the amount due for the time that they pwned the car. I paid my town for the remainder and confirmed that Hona's list # was given a refund. I called Honda multiple times to try to get my Honda account resolved and continue to receive threatening calls and letters even after I sent a cease and desist letter. I don't know who else to call.

MY acc. no. [protected]
I have leased a 2015 Honda civic. Upon maturity, I have an agreement to extend the lease for another six months at the same contractual terms of $155.00 a month.
However, I got a bill for January 7, 2019, demanding an overcharged amount of $165.85, which is a violation of the Agreement.

I called customer service of Honda financial services, and they argued that they added $10.85 as sales tax, but they are refusing to state on the bill that they charged me sales tax.

The agreement clearly states $0.00 for sales tax.
Also, the dealer, where I leased the car, told me that the sales tax, if any, are already included in the monthly charge of $155.00.

I believe Honda Financial are defrauding me and they increased my monthly charge in violation of the agreement.
I appreciate very much if you can correct this overcharge.

I traded my 2015 Honda in early for a 2018 Honda Civic. I paid over $5000 for this new lease it was never explained that I had any payments due towards the 2015. I questioned the sales rep and manager about the April payment I made; because I thought perhaps I could get credited. I paid $189 which was my least amount at that time on April 1, 2018 and purchased the new car on April 4, 2018. Six months later I received a bill for $580.79 with all kinds of fees from the end of term recovery department, which is ridiculous, when I called Honda Apple in Riverhead the manager, Charlie, said to me that nothing could be done and that April payment was "bye-bye"; they payed three months and now six months later I am expected to make a payment for August 2018, on a car I no longer have, why would I make a payment in August 2018, on a lease I turned in, whereas the salesman and manager told me nothing is due on the 2015. And to be threatened by the representative from HFS that my credit will be affected. I have always loved my Honda; this is my third. I have always made payments promptly on the due date. I am sad to say I will not be buying a Honda upon turning in this car and will certainly not visit Apple Honda or finance from HFS. I will never recommend either.

To Whom It May Concerns,
I recently requested a payment extension on Friday, September 28 and it was approved. As of October 6, I have not received paperwork so I can sign and fax back to Honda Financial. I have called three times and everyone I have spoken to have reassured me these papers were mail out to me. I also requested an email alone with attach paperwork. And again, l am by customer service that they will send it to my email address that is on file, as of today I have not received an email. I very concern that I will get a late fee and that this will show a miss payment. This is the second time that customer service has not responded to my request promptly way. What do I need to speed up this process? And who do I need to contact about this matter?
Thanks,
Linda F
Acct# [protected]
l

o: Honda Financial services:

I have been a honda customer since 2008. I had switched from Toyota and have been very happy with the Civic. In 2015, when I turned in the car I was dismayed to see a fee of $380.19. I have previosly leased two cars from other companies and never had a turn in fee. At the time of signing my lease, this fee was never mentioned. I spent a long time with the salesman going over all the fees that could be incurred, included over milage and damage to the car. NEVER, NEVER did they mention a turn-in fee. my lease shows N/A (not applicable ) where this info is on the lease.

I was told by the person I spoke with that she would offer me a one time, right now only discount, but would not give me anything in writing. I had to pay right then and there or the deal was off and my credit rating would be affected. (I have never missed one payment) I was upset by this and asked for the name of someone superior to her. She put me on hold and after 10-15 minutes I had to hang up and return to work. See voice mail below)

I want to speak to someone else. I didn't like the way I was treated. She should have immediately switched me over to her supervisor.

At this point I will never own another Honda and you have lost my goodwill as a former supporter of your cars. Please contact me asap. I would like to resolve this issue.

Barbara Sussman
[protected]
Acct no. [protected]
2015 Honda Civic
VIN;19xfb2f71fe264722

ball back _⁠_ this is from Anna calling from Honda financial services um I a.m. returning the call per your request you can give me a call back here at [protected] hours I can be reached on Monday through Thursday 8 AM to 5 PM central standard time I can also be reached on Friday from 9 AM to 5 PM also central standard time thank you…"

I purchased a new Honda FIT in May 2018. I financed the vehicle through Honda Financial Services. I was in an accident June 23rd, 2018 and the car was totaled. I made my payment the following month (July) but at the beginning on August 2018, I talked to a representative who stated the deductible as well as the outstanding balance would be paid by Honda Care.

Honda Financial Services has now reported to credit agencies I am months late on my car payment. Honda calls me day and night and every representative I talk to places me on hold to explore the problem and never come back with an explanation- they just see that I am "late" and can't see any record of what I'm claiming happened. So I'm hoping photographic evidence will help.

I'm requesting my credit score be corrected.

I returned a leased vehicle to Acura of Greenwich, 2016 Acura ILX, which the owner reluctantly took back because I did not buy the car from him. This was done on January 30, 2017. 5 months later I received a letter from American Honda Finance to return the vehicle. I told them where it was and when I returned the vehicle. They contacted the owner and the Owner told him he had the vehicle and that he forgot to ground the vehicle, but will do it. After finding this out American Finance then told several credit bureaus I was in default and lowered my credit rating 140 points. I went to buy a house and to my dismay was told that I could not because of what American Honda did and I literally lost thousands of dollars because I could not resolve this matter in time. I still have not been compensated for this and now are trying to charge me additional money for the termination fee for which I was told would be waved.

Many times I tried to figure how to get to talk to a real person at HFS, no menus offer customer service. I say the words customer service, service rep, then it hangs up on me after too many tries. I finally found to push 0 on a particular menu, it does not work on all menus, then finally I was put on hold and told 9 minutes. 23 minutes later still no representative, I gave up. At least with the modern technology, and Honda being in technology could at least have customer call back. The lady manager at the Honda dealer also acknowledged this is a problem for customers, amazing a Japanese company allowing poor customer service to continue on.
I made a payoff on my loan, but it just shows processing for 2 days now, and I dread to try to contact HFS, hope someone calls me at [protected]

Next topic, I bought my Honda at a dealer a certified pre-owned and wanted to trade it back in, and they gave a incredible low ball offer of $14k. I bought it 16 months prior at 25.5k with 12kmiles/12 months, and in 16 months we only put 10k miles additional. About 8 months back when I was living in Vegas, also had a low ball offer as well and walked out trying to trade up to a Pilot. Last week, Carmax gave a quote for 17k, even the Toyota dealer was respectful to give much more. I sold it privately for 20k yesterday. I like Honda cars, but surprised that a Japanese company has trained to low ball their own customers, that is disrespectful and lousy business practice. (It is 2 locations that have done low ball, so assume it is trained)

Honda service has a lot to learn form Toyota, last time I serviced my car I waited 15 plus minutes by my car before someone even came out, and during that time 5 more cars were waiting. This is Norm Reeves on Huntington Blvd. If you need a new General manager let me know, I lived in Japan 3 years, and worked in automotive for 20 years. I know it is a Toyota word, but Honda needs real Kaizen.
Honestly, I am leaning towards Toyota these days, and refuse to go to Norm Reeves Honda anymore.

[protected]@gmail.com
[protected]

Please please please someone help with them stop calling me I have not owned a Honda in over a year and I get calls all hours of the day and night requiring me to call Honda when I call they tell me we have no idea why we're calling you but they continue to call me this is harassment please somebody help me find a way to get them to stop doing this

I bought an SUV from Honda back in June of 2016 for 35, 000 and put down 15, 000 then I also paid 12 months worth of payments of 610.00 every month for 12 months. I lost my job and I wasn't able to pay so I gave the car back, now they say I still owe 29, 000 still on the car. I really think they are getting over on me what do I do. the now they are going to sell the car at a private auction and Honda is saying if they can get more they whats left on the balance on the car they will return a refund check to be on whatever is left from the sale.

On November 2nd I mailed a check to Honda Financial Services for the balance on my loan in the amount of $397.41. I got an email message from my bank to advise me that the amount of $297.41 was debited from my account thru the Ach process. I called my bank to find out what was going on. My bank told me that Honda Financial Services debited by my account for $297.41. I was told by my bank that ACH debits have to authorized by the customer. I had not given Honda Financial Services authorization to withdraw money from my account. I called Honda Financial Services to investigate. I was told that I owe $100. and that I was past due on my account. The agent from Honda could not locate the check for $397.41. My theory behind this is that Honda received my check and debited my account for $297.41. The only way that this could have happened is with the information provided on the face of the check, ie, the account number and routing number.
I would like to get to the bottom of this and find out how money was withdrawn from my account with authorization from me.

We have been loyal honda customers since 2003, we have owned 2 honda civics, 2 honda accords, and a honda element. When calling in with questions about the recent $1700.00 lease turn in bill we were given, customer service is rude, raises their voices and becomes combative. We are being charged a ridiculous $300.00 each for tires (Which by the way, the vehicle only has 24, 000 miles on it and the tires were regularly rotated, the tires should not even need replaced at this point other than the fact that accord quality has gone decidedly downhill over the years). I am in the automotive industry and found the exact same tires for $159.00 each. I called as a customer to multiple honda dealers and simply asked for a tire quote on these exact same tires and the most expensive quote I received was for $174.00 each. Clearly, honda does not care about customer service, being polite, explaining costs, or keeping in line with standard prices. We will never purchase a honda again and will be sure to tell everyone we know, through conversation and social media, to stay away from honda. I am a customer experience manager, a service manager, and a warranty administrator for another manufacturer, and we would never treat our customers the way that honda has treated us.

Customer number : 1007762
Ahfs account # [protected]
2013 honda odyssey
Purchased in missoula montana june 12 2013. Paid off 10.20.2016. As a senior citizen who served my country in the war I have been abused and disrespected by the customer service people at ahfc.. I paid off a 2013 honda odyssey 2 years "early" in october of 2016. The rate they gave me was excessive and potentially discriminatory, but I signed the documents and as with most folks in my age group I take full accountability for that mistake, but I was in a bind and the dealership knew it.

With the rate they gave me as a "senior" — honda was well compensated for the money they extended to me and I expected a response to payoff commensurate with that large profit... I was sorely mislead

After paying off the vehicle two years early... I have been waiting over 4 months to receive a formal release of lien or new "corrected" title showing that ahfc has no security interest in the 2013 odyssey vehicle. This means I can't dispose of it, as I have planned to get something more suitable for my situation. Ahfc (In multiple offices) have told me that they sent the new title to my address of record.. However — as others on this site have alluded — no title or release of lien has been received at any address or at any time. They have no traceability or proof that the document was mailed or that a request for new title was initiated.

I have asked repeatedly for them to re-issue the release of lien and to provide prrof or begin the process to get a new "correct" title issued... They have been extremely unhelpful and dismissive and have made no verifiable effort to get new title issued by the state of montana in over 4 months..

Ahfs do have an obligation under the laws in that state and in california but appear to flaunt their immunity to contract obligations and reasonable lawful expectations.
..
This is the least committed, disrespectful, and misleading group of loan processors I have ever been unlucky enough to use and i'm 86. They have already been proven to take advantage of minorities and special classes of folks to the tune of a $24 million dollar settlement in 2015 and apparently they have learned nothing from that award. This behavior reeks of "more of the same" as a very senior citizen, I believe that ahfc responses are certainly disrespectful, quite probably discriminatory, and potentially a violation of civil contract law in terms of reasonableness for loan document delivery..

I hope others take this to heart.. Especially if you don't have buckets of time to spend on these "affairs".

I bought a new 2012 Honda Shadow Phantom through a local dealer and got financing with American Honda Finance Corp.

I paid my loan in full on September 26, 2015. I confirmed that the title was sent to my address on file but did not receive it.

I asked how it was sent to me and they said it was sent via USPS regular mail so no tracking number was issued.

I asked for a duplicate title to be sent to me as I waited 5 weeks and never received my title. They said they cannot do this and instead sent me a lien clearance letter to take to my local DMV to get a title.

I took the lien clearance letter to my local DMV and they said they cannot issue a replacement title and that American Honda Finacial Corp has to file for a replacement then send it to me.

This is very frustrating as I live in Hawaii and they are located in Georgia.

I am upset with the lack of willingness to assist me and their lack of appreciation of my business.

What can be done as a consumer to get them to help me.

i purchased a vehicle from honda about 3 years ago.first of all i had just gotten out of the hospital.i was very sick and still under the affects of anesthia and on heavy pain meds 'well i just wanted any vehicle to get back and forth to my doctors 'iam handicapped /disabled and have many medical issues/well the salesman said i cant have anything used only new?/I DIDNT UNDERSTAND AND DID NOT KNOW WHAT I WAS SIGNING OR GETTING INTO .i didnt know what i was doing /this sale should have never happened .everyone seen me stumbling cmon i was very sick still .well i had problems from day one with them /to make a long story short /i starting getting ill /i had 3 operations during this period still they would not help me .i asked them to please refinance the car /THEY TOLD ME THAT THEY DONT ?WHAT IS THAT!i never would have bought that car with a 402 dollars a month plus i found out my rate was 10% WHATTTTT!so now after these liers/crooks /people with no regard for human life /plus they will lie cheat never explain your contract do anything to sell that new car.they have 15, 000 dollars of my money plus they just took the car .OH PLEASE IF THIS IS NOT TOTAL CROOKS AND LIERS I DONT KNOW WHAT IS .IAM NOW CONTACTING MY ATTORNEY GENERAL /CONSUMER RIGHTS AND Affairs the bbb everyone i can to stop these people from getting away with this mess .they stink and dont tell you anything about what you are signing and getting into .they threatened me to pay over the phone when i was IN THE HOSPITAL JUST RECOVERING FROM SURGERY .PLEASE DONT BUY A CAR FROM THEM AND TELL EVERYONE YOU KNOW WHAT TYPEOF BUSINESS THEY RUN, PERIOD

I purchased a vehicle from honda, I had just gotten out of the hospital 'iam handicapped /disabled and have manyserious medical issues 'I was sick and under heavy medication at that time, I was never told basically anything about honda, the dont refinance, salesman rushed so fast /messed up my insurance /eventually got a lapse. Now after 3 years of payments 402.00 they repoed my car plus they have 15, 000 dollars of my money. I begged them to refinance im in the hospital /they didnt care'iam very tired of these crooks /they have no regard for human life. This car should have never been sold to me /I was still high from anestesia plus on heavy medication I wasnt told that I couldnt refinance nothing /numerous times over 3 years I have had 4 operations and still need more. So now they no nohave my car plus 15, 000 no 'iam contacting my state attorney with a complaint form. Abuse of a mentally ill /handicapped /disabled person they took total advantage of me. This sale should be totally nuliified/and I would like a car with lower payments /not now sitting here crying that they got away with this no non no no please anyone be careful of these non caring lying money hungry crooks period

Make a long story short. Iam handicapple / disable on and have alot of medical issues. I made payments for 3 years on my car / ran into very serious medical issues almost died 3 times / I asked honda to help / they didnt care. They have no regards for human life / so they just took my car! I asked them to please refinance. They said they dont what!. If they would have told me this when I bought the car I wouldnt have because my payments were 402 dollars amonth crooks!. So now they have my car plus 15, 000 dollars that I paid into it. Liers cheaters / no regard for human life. Pieces of human trash / please dont ever buy anything from these lying people they will do anything to sell that junk car. Besides I really never liked it so rott you horrible people / give me back my car with a refinance they wont / iam crippled now and need that for doctors. Just a full damn unprofessional company with no regard for life