Homeaway — instant booking at a lower rate than I set up on the home away website
I am a property Owner and my property number is 1781354. Property is in Benalmadena Spain.
I am writing as I am really unhappy with a recent booking error with regard to rates.
I set all my rates for next year and a client called Mr Duffey has booked at a winter rate of £40 a night for a summer period in June and July.
This has caused a loss of £15 a night over a 2 week period.
The lady I just discussed it with called Imogen was very nice and said I could go back to the client and explain this but this is terrible customer service and would look bad on myself and Home Away.
She also said that if I Cancelled it would go on my records and I know this would mar my excellent rating that I have.
So my hands have been tied and I have had to honour the booking.
I would ask that at my renewal you will take this into consideration when I am due to pay.
I look forward to hearing from you.
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