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HomeAway Customer Care Service

HomeAway, Inc.

1011 W. Fifth Street, #300
Austin
Texas
United States - 78703

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HomeAway Complaints & Reviews

HomeAway / villa no 1901726

Du
Dugglie on May 16, 2017
No 8 Danika Residency, Benaulim, Goa We have 2 concerning issues: The description states 24 hour security guard, there is no such security in the property. Large groups of youths cause disturbances and we are fearful for our safety. Swimming pool and the surrounding area offered are filthy, the...

HomeAway / property rental 1174066 / case # o3444147

Da
Daniela Mancuso on Apr 13, 2017
Hello I have booked a property in Venice Italy on April 3 with property owner Victoria Lowry. The owner excepted my payment in April 3 and on April 5/17, I emailed her again asking her some questions regarding the property and Airport transportation. She did not respond until two days later...

HomeAway / Downtown San Diego condo rental icon Bldg unit 301

Na
Nanuholly on Mar 25, 2017
The owner of the unit lives across the hall and has been excepriobally difficult to deal with throughout our 3 month rental. She has called us names, interrupted our privacy by doing unrequested renovations( i.e. Removing carpet to replace w/ wood flooring, painting), and threatened u...

HomeAway / Homeaway Bank

Th
Theresa Utt on Mar 12, 2017
My Money for vacation ID HA-T5V7KC property #781465, 45 days later still sitting in Homeaway bank never transferred to homeowner, so I had to write another $1600.00 check for this stay, a duplicate payment. Citi bank had this as a dispute already, so by chain of necessary events, that...

Home Away / Ripoff and scammers!

Ja
JanV on Feb 26, 2017
We were looking to escape all the snow here in Northern Maine, so we chose this particular unit (listing # 219238) because the pictures show fantastic, sweeping views of the ocean and because it boasts indoor/outdoor pools for our children. Imagine our disappointment upon arrival to enter the...

HomeAway / Vacation rental service awful

St
Stephen Nelson on Feb 6, 2017
Paid for a vacation rental home (3588212) at timberline ski resort in davis, wv in december 2016 for 2/3/2017 check in. Received email confirmation of payment. After reaching out to home owner and home away several times with no response from home owner, she phoned at 7:45 pm on 2/2 to...

HomeAway / Booking by phone and customer service

Zz
z!z on Nov 22, 2016
My second time using HomeAway turned out to be a complete waste of my time. Good Luck looks like I have to type in 200 more characters into this space before I can submit this complaint. I hate having my time wasted by obnoxious a wholes If expedia wants to run a Hostile Takeover of the company...

HomeAway / Listing

Pe
Peter Vineberg on Oct 17, 2016
I have had a listing with Honeaway for years but in this new system of theirs ( I subscribed previously ( Gold) but handed it off to a management company When I failed to make mo ey with them I removed my listing with Honeaway and rented that house out long term I then re figured my listing...

HomeAway / VRBO / Account pulled/locked!

Je
Jeff Reiter on Aug 8, 2016
Home Away sent an email to me today, stating that I can no longer advertise my vacation home with them. I had no warning or explanation, they just said I wasn't following their rules. The worst part is I have thousands of dollars of rentals coming in the next 3 months, and the company...

HomeAway / Rental home San Francisco

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Felix Remennik on Jul 23, 2016
We are EU citizens and travelling through USA. We have rented 2 (SFO and LA) homes via Homeaway. (#4039717 FELIX REMENNIK SAN FRANCISCO HOMEONTHEHILL July 10-14 2016). We have refused to stay in one of the houses since it was a complete false representation of what was actually booked...

HomeAway / VRBO/Home Away management

Ly
Lynda32 on Jul 14, 2016
My elderly mother owns 3 homes in Waco, TX that were listed on VRBO and payments were processed through PayPal. Things were great for years...then Home Away bought VRBO and made our lives miserable. Home Away forces home owners to process credit cards thru their division, Home Away...

HomeAway / Vacation rental property

Sc
Screaming Mimi on Jul 9, 2016
We rented a condo through HomeAway and they not only charged us various fees they also collected the monies for the rental. Yet when a problem arose and we had to leave the condo 2 weeks early, all of a sudden they claim they have no involvement with the transaction. That we needed to work...

HomeAway / VRBO / Vacation Rental Website

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Jennifer Meyers on May 25, 2016
I had renewed my listing for my beautiful vacation rental for the 9th year, with no concerns. Home Away# 265504 /VRBO 155160 I pay about $750. Per year for advertising my vacation rental on their site. HomeAway decided to changed their practices and wanted to start handling all of the money...

HomeAway / Charge levied on renters

Fr
FrankHomeAway on May 23, 2016
HomeAway have introduced a charge on people renting property via their sites. Their email informing me of this says quite clearly "The service fee is charged to travellers who book and pay through the HomeAway checkout. " When I wrote to say the charge was scandalous, and while it will not...

Vrbo.com / HomeAway.com / Vacationrentals.com / Ripoff, lies

Da
Danaq on Apr 20, 2016
I am a rental house owner. HomeAway deactivated our listings last Friday afternoon without any warning. In an e-mail after the fact, HomeAway stated that our listing "contains messaging directing travelers to pay offline to avoid our online secure booking checkout system in violation of our...

HomeAway / Fraudulent activity!

Pe
Peter on Mar 16, 2016
I wanted to rent a property and found HomeAway website. I thought they were quite reputable and their site seemed 100% secure. So I made my reservation and after I paid I received no further information. Few weeks later I received a message stating that my booking was cancelled! I...

HomeAway / House rental

De
dee343434 on Mar 16, 2016
I will never use this site again. We tried to book a house about 3 months ago, we signed the contract. Then a week after they call us and said they double booked and we need to find another house. So we find another one. We call to confirm with this house about 5 days before we are going...

HomeAway / Very dishonest company!

Dr
Drake on Feb 26, 2016
I used HomeAway service in the past, and decided to use their service again. I was shocked when I realized that now they are charging 10% service fee! It's absolutely ridiculous! No one ever informed me about this new charge and I'm disgusted with their lack of professionalism. The evil...

HomeAway / Big scam!

Ol
Oliver on Feb 23, 2016
I was shocked when I found out that HomeAway was charging my renters a service fee! I immediately contacted the company to ask what this fee was. Their rep said that is was to maintain and support their customer service. Absolutely ridiculous! I already paid them huge amount of money and...

HomeAway / Awful customer service! Stay away!

Re
Reviewer31784 on Feb 4, 2016
We recently booked a reservation through VRBO for a ski vacation in Snowshoe, WV the week between Christmas and New Year's 2015 (VRBO#273113). Due to the extremely mild weather, the resort was closed due to lack of snow. As in no skiing. At all. We contacted the owner to try to move...

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