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HomeAway Customer Care Service

HomeAway, Inc.

1011 W. Fifth Street, #300
Austin
Texas
United States - 78703

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HomeAway Complaints & Reviews

Homeaway / property listed below by homeaway should be removed.

Li
Linda Linck on Oct 15, 2017
Attn: Brian Sharples, CEO Your rating: 0 of 5 RE: HomeAway.com #893070 Reservation #: HA-SGQJ3K, Aug. 18 through 24, 2017 Address: 923 Granada Ave., Nashville, TN 37210 Owner Name: Sandy Dickey, 615-339-3539 this property should not be offered for rent by homeaway!!! Dear Mr...

Homeaway / pricing

Mo
Motormac on Oct 15, 2017
I’m done doing business with your company. Just some advice, when I’m searching for a place to stay, I base my search on the top end price (use search filters) that I can afford to pay. However, the price listed on the search (after fees, etc..) almost always ends up being way higher than my...

Homeaway / pelican landing key west - rental property reservation

Jo
Josh Jones on Oct 3, 2017
Pelican Landing Key West, #PelicanLanding #Pelicanlandingkeywest was the worst customer service experiences I have ever had in my life, AND I TRAVEL FOR A LIVING. I rent multiple times a year through #homeaway and when I went to pay first I was directed and asked to fill out a manual form...

Homeaway / florence, italy apartment rental

Li
lizardqueen27 on Oct 3, 2017
We checked into the apartment in Florence, Italy on September 12, 2017 in the afternoon.  We were shown the bathroom, which had a toilet with gushing water (non-stop) and were advised that a plumber would be in to fix the situation.  The owner left and we also shortly thereafter left the apartment...

Homeaway / property # 6901251 jelena grisina

Lo
Loosegoose on Sep 23, 2017
VRBO from HomeAway Our Family of Brands Jelena Grisina has replied to your message Property #6901251 Reservation ID HA-QR8RCW Dates Oct 28-31, 2017, 3 nights Guests 4 adults, 0 children Owner name Jelena Grisina Dear David, I m really sorry for cancelling your reservation. I had to make...

Homeaway / homeaway rental listing

Jh
JH03 on Sep 19, 2017
https://www.homeaway.com/vacation-rental/p729533vb#photos Property #729533, Reservation ID: HA-D5TTC7 The listing on Homeway specifically stated in its listing title that July 1-8 is available & our request to book was denied twice. The manager Sherry Stempien Szatkowski told me to...

Homeaway / delay of getting refund about a cancelled reservation by agent / rental of a condo

Fr
Francis Lacave on Sep 18, 2017
Reservation HA-S5ZYQ8 made on March, 14, 2017 by Francis Lacave flacave@hotmail.com The condo 666926vb I rented in Nuevo Vallarta, Mexico during the month of February 2018 is not any more available . Electricity has been shut off because the owner, apparently, did not pay maintenance fees for a...

Homeaway / Useless customer service

Fe
Felix Richolt on Sep 12, 2017
Something went wrong with my booking, so I decided to call them for an assistance. They answered and said that I had issues with my credit card and that I have to contact my bank. I did and found out that I was double charged. So the booking went well, only their website showed it didn't...

Homeaway / they don't keep their word

Ju
Judy Kinder on Sep 5, 2017
I booked a room in Germany for my future trip in October with a free cancellation within two weeks. I decided to look through other offers and maybe to find something better, more convenient and cheaper. And it worked well. So I canceled the reservation without worrying. But the problem i...

Homeaway / no rental money received

Ko
Konstantinos Gkeleris on Aug 21, 2017
On 5/28/2017, I accepted a rental for property #6846747. The reservation number is HA-5GRHJS. The guest Kea Maria Reitzig paid for the rental and I was informed from your agency that on 8/21/2017 I would receive the amount of 114, 53 euros. Ms. Reitzig is my guest since 8/18/17 and is leaving...

Homeaway / customer treatment

Aj
Ajax626 on Aug 13, 2017
Homeaway is a site I will NEVER use again when planning a vacation. In October 2016 I booked a house in Myrtle Beach, SC for our family vacation in August 2017. Almost one full year ahead of time! I provided the deposit as requested and we proceeded to make the rest of our plans which also...

Home Away / new communications restrictions

Bo
Bobinorlfl on Aug 4, 2017
Your Case Description: I have been with HomeAway/VRBO since 2010. The recent changes restricting communications between owners and potential guests are killing my rental business! During the past 30 days I have received only THREE inquiries and responded to two of them through the system by...

Homeaway / poor training of phone representatives. rude behavior, difficulty understanding accents of representatives.

Ch
Charles Gilford on Jul 24, 2017
When I called HomeAway on 18 July 2017, after checkout from the rental on 13 July, 2017, to ask about when my refundable damage deposit would be credited to my credit card, the first lady I spoke to, (Emman, I think was her name) said, emphatically, the refund had to come from the rental...

Homeaway / advertising

An
Annarose Lilly on Jul 24, 2017
I'm not quite sure how this company gets an A- rating with 84 negative reviews. I have been a Homeaway customer, advertising my vacation properties with them since it was just VRBO in 2006. It had been a good value not too long ago, but lately the company has adopted practices that I...

Homeaway / excessive tack on fees to my guest

Ga
Galena Parkview Rentals on Jul 5, 2017
For years I have been with Homeaway/vrbo. Now they have decided all people will need to sign up for on line billing. This is their way of tacking on a fee 5-12% is what they will tell you but everywhere I look it is 13% for my weekend guest. What do you get for your 13% a 1 million dollar...

Home Away / trying to sign up a property

Cm
Cmtn on Jul 1, 2017
I tried to set up a vacation rental home for my client over two months ago with Home Away. Initially, I tried signing up as my business which is located in Panama. However, the payment information I entered would not work. So, I tried to use my USA banking information and that would not...

Homeaway / fees and efforts to restrain contact between owner and guest!!

Re
Rental house on Jun 22, 2017
Vacation Rental Owner, I am disappointed with the HomeAway and VRBO ! I own my vacation home, take care of it, bear the liability for rentals…and HomeAway assets control and making lots of money off of my investment. In Texas, HomeAway / Expedia are facing a class action law suit over...

Homeaway / deposit not refunded

Mi
MiMiManor on Jun 21, 2017
***Travelers beware of HomeAway +Vrbo they are for the property owners only not for the travelers. they will not protect you from scam artist ****** On June 14, 2017 at 11:10am, I submitted a $473 deposit for Galveston, Texas property #1080476 to the owner Napoleon Velasquez. I received a...

Homeaway / rental of home, october 2015

Mi
Mike Lenane on Jun 10, 2017
Following a particularly stressful period of job changes and relocation from our home of 33 years, my wife and I decided to take an in-between-jobs vacation. We found what we thought was the perfect rental through HomeAway. We contacted the owner, Todd Messer, told him we were interested...

Homeaway / rental 4233291 - owner will not return refund - breach of contract

Do
Dominique Samone on Jun 4, 2017
Hello, I gave a deposit for my flat in Lisbon, Portugal on May 5th, 2017. Unfortunately, I had a family matter that I needed to take care of and had to cancel this reservation with the hope that I would be able to reserve this flat latter in the summer. I cancelled my reservation on May 20th...

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