United States - 78703
Have used this website successfully for 10 years now. Booked my 2011 villa which looked like the best yet...
The apartment I rented through Home Away was uninhabitable. There was black mold on the bathroom walls and floors and the apartment smelled like a sewer. The shower didn't drain. It made the entire apartment smell and closing the door to the bath did not help as the bedroom was foul smelling as well. There had been a leak in the bedroom and the wall was buckled and also smelled terrible. We we were charged for 3 days, their "minimum") and at a higher rate than the weekly rate we had agreed to. NO one should be subjected to this and also have to pay for it. This apartment is listed and reviewed as 5 stars. Because I asked for my money back from the owner after not being able to contact him for 2 days stay and said I would submit a bad review, the review I submitted will not be published and other people will be subjected to this place.
They are terrible at finding renters for high end homes that are $1, 000 per night or higher, all I receive are people thinking they should get a home that is 4X more expensive for the same price as a home worth a fraction of the quality, size and expense. I called to cancel and get a refund and they refused and were quite rude.
The apartment was uninhabitable. There was black mold on the bathroom walls and floors and the apartment smelled like a sewer. The shower didn't drain and heaven knows what I was standing in while I showered. It made the entire apartment smell and closing the door to the bath did not help as the bedroom was foul smelling as well. There had been a leak in the bedroom and the wall was buckled and also smelled terrible.The owner showed it to us and said the smell would go away once the apartment was aired out. It reeked the entire 2 days we were there despite the fact that we kept the windows wide open. We had booked the place for 9 days but we left after 2 because I was getting sick. I developed a respiratory infection and intestinal problems. My husband and I are 65 years old and don't speak Spanish--it was really difficult to make other arrangements and we were literally "out in the street." When we asked for our money back we were charged for 3 days and at a higher rate. NO one should be subjected to this and also have to pay for it. This apartment is listed and reviewed as 5 stars. Because I asked for my money back from the owner and said I would submit a bad review, the review I submitted will not be published and other people will be subjected to this place
HomeAway.com and their subisidary VRBO.com are engaged in false advertising. They want guests to believe that...
I rented a property advertised on homeaway.com. The services provided by this property owner were not a...
I rented what was advertised as a lovely vacation rental on homeaway.com. The site displayed beautiful...
in May 2010, I arranged to rent a vacation cabin from Roy Howard in December 2010, and made a deposit. No contract or terms were provided. Soon after I had to cancel my reservation, and requested a refund of my deposit. Howard did not reply to more than 6 email messages sent over a period of 6 weeks, including additional messages sent through the Homeaway site. Finally Homeaway was able to intervene directly and get a reply, at which time Howard announced that his policy was "no refunds" because he had done so much "work" sending a couple of emails and cashing a check. Astonishingly rude and unprofessional. He also appears to have written his own "review" of the cabin/
Avoid this rental.
Yucca Valley Vacation Rentals, Property 223493
I have had my listings with homeaway for many many years...and now I am currently with 4 listings. I have...
Homeaway permits false listings on their website and refuses to let travelers warn others on the comments section.
Twice I rented a unit and when I got to the place it was not the unit listed.
The first time I traveled to Vienna overnight and was tokd the unit was not available but I could have and identical flat. It was not. Had paid more for a better kitchen and furnishings. What do you do with bags in hand and no place to go? The listing was showing the owners property and renting another flat.
Second time the listing was for two different units again. The one I got was not maintained and had a dangerous stove. Many little things that did not work. I found out the owner uses the listing for more than the unit shown.
Both of these times Homeaway would not let me post comments to warn other potential renters. Homeaway policies stop accurate feedback. Homeaway did not reply when I emailed to ask I got way my comments were rejected.
Renters beware of Homeawy!
Trey Herschap has emailed a truly horrendous three page legal disclaimer. It is valid under the laws of the...