Home Depot
Reviews and Complaints

Recently we purchased carpet from Home depot; the 139.00 installation per house was the deciding factor after being told that the 139.00 installation would be of professional grade & no short cuts were to be used. I had only 3 bedrooms to be carpeted so I removed all the old carpet, all doors, floor vents and bi-fold closet doors.

I guess you get what you pay for? My first disappointing discovery while vacuuming the mess the installers left was that several wall sections lifted right up from the vacuum suction, it appeared that the carpet was never stretched out and secured properly to the floor that meets the walls in 2 out of 3 rooms. I also noticed that the installers made several deep cuts into my freshly painted base boards, After calling Anderson installations and being confirmed for a Thursday morning appointment I had to wait till 2:30 for a person to come out & properly install & secure my carpet, After they left I noticed that I had one extra floor vent & no hole in one room to place it in, my worst fears came true, "Yes" the installers carpeted over a floor vent opening, WOW want a poor job, what a disappointment! I called Anderson installation to see if anyone can come back that day to correct this concern and was left disappointed again, I can't keep taking days off to have these screw ups taken care of.

At this point I can't waste anymore of my time with this type of service; I will finish the install my self, I don't think the 139.00 install was any value at all? I had to take two days off work to accommodate installers and now a possible 3rd day to have floor vent cut out, I've lost more than 139.00 worth of time off work. I wish to receive a full refund on my installation fees.

I'm a single woman with a modest income, restoring a 1925 house alone. I have shopped at HD exclusively for 15-20 years. I probably spent 15-20k in there last year.

In November, I needed a 10' 1x12. There was only one left and it was busted up. I asked if they would mark it down, and I could use part of it. The manager, Quentin, said no. Then I went back 2 weeks ago to spend another 2-3k. I asked if they could work with me a little since I spend so much money in there and give them so much free advertising. They were not very agreeable. I felt as though my business really didn't matter to them. I know I don't drop 100k a year in there, but I spend a huge portion of my salary there so I can do my own work. With the economy in this condition, you would think HD would try to keep customers.

I ended up at Lowe's, where they bent over backwards to help me with everything I needed. Unlike HD, Lowe's associates did not act as if it was a chore to take time with me. They also had far lower prices and gave me an additional 10% discount.

I am converted. In Colonial Heights, Va. Lowe's beats the bad service of Home Depot hands down.

My GE Adora Dryer purchased through Home Depot started making horrible noises. After two service calls (expensive) and no fix I was advised to call GE since the drum was flared and was still under warranty. The tech said he had seen a lot of this with these dryers. GE refused to replace the drum, telling me the warranty was for only one year. My owners manual only covers 3 models of GE dryers. They tell me that I have the wrong manual and it does not cover the drum, even though the manual says it does. I was told that the manual covers many appliances, (not true) and did not cover mine. I well never buy GE appliances again.

ridgid 24 volt tools are no longer being produced by ridgid, so your expensive tools are going to be worthless, as home depot quit buying them from ridgid, so ridgid quit producing them for this reason, you can not even buy this saw from ridgid to expand your set if you do not already have one, try and buy a 24 volt ridgid circular saw or even the max select 18/24 circular saw, so i guess your set, like mine will never be expandable, your stuck with what you have unless you buy a used one or new discontinued one from ebay or a site like that, but remember you can never register it for there great life time warranty.

below is the reply directly from ridgid tools

01/26/10 15:47: JAMES

The line was discontinued. When Home Depot does not order the tools, they are taken out of production as the Ridgid tools are sold only at Home Depot. ALl items are sold direct to Home Depot, we do not have any stock of the tools.

Best regards,

Tim Beasley
Consumer Response
One World Technologies, Inc.

The Home Depot in Danvers, MA east has gotten really bad towards their employees since manager DeVito took over. He has continually set up people that make the highest pay to be fired for anything to save comapny money. These unethical procedures need to stop as this BIG Box is screwing with real people that wanted to do well there. Hope this manager finally gets his due during 2009 shakeup.

I bought 1200.00 worth of product from home depot In Showlow Arizona. The customer then called to have the product returned after a falling out over cost. I called home depot before the pick up was made and explained what was going on.
I was assured that home depot would credit the card that the materials were purchased on (mine) instead they gave my former customer a 900.00 gift card for my materials. I have been on the phone for 3 weeks now trying to resolve this issue. I must say the concept of calling back when they say they will has escaped all but one home depot employee to this point.
I have been given nothing but run around and promises of this being handled with no results thus far. When I ask to speak to supervisors i am given runaround and not given names and numbers of the people I am trying to reach. What kind Of policy is this? Stonewall people till they get tired and go away? Its a good thing lowes has opened accross the street from home depot i will do business there from now on.

To whom it may concern,

I was in one of your stores on northern blvd, and I wanted to purchase 5 blinds for my new apt. I proceed to wait half an hour for someone to assist me. I asked numberous times for someone to help me and they couldnt seem to find the person incharge of blinds. Eventually they sent me over a lady named olivia who worked in the paint dept and had no clue about blinds. As a result I ended up walking out of your store with no purchase. I just think this was appaling. I was trying to spend some money I n your store and noone could assisit me. As you can imagine I am really pissed of and will not be returning to your store ever again. I just wanted to inform you of what is happening in your store.

I ordered a 82 1/4 inch custom-order door from Home Depot . Supplier -Emco. The door that was delivered measured 81 inches yielding a 1 inch gap at the bottom of the door, rendering the door virtually useless. Response from Assistant Manager: "Thats the way all these doors are delivered from the manufacturer - anywhere from 1 -1 3/4 inch smaller than the Rough Opening size". After a frustrating debate with this individual he said there are no returns or refunds on custom orders due to company policy- sorry about the gap at the bottom of the door - perhaps you should shim out the door frame at the top by 1 inch then it should fit. I say this is totally unacceptable. What is the purpose of a customer order? A 1/4 inch gap at bottom of the door could be acceptable and compensated by adjusting by the door sweep. If had wanted an 81 inch door, I would have ordered one. Home Depot's arrogance really miffed me. This situation is just not right and their respon se is not acceptable. "You can do it - and we can help?" Right! Next step, escalation to Store Manager and then to District Manager, President of Home Depot Canada, then small claims court. My patience with this company has now run out. There are other building suppliers out there and they will get my business in the future.

I order utility mats online and they shipped me the wrong ones. They didn't include a UPS return label so I can to call their customer service numerous times to get one. They made mistake after mistake. I spent 20 minutes on hold almost everytime I called them. I finally got them to help return them (they didn't allow me to return to the store) and then they charged me the UPS shipping to return them. It was their mistake! It has been a horrible experience. I will NEVER order from them again!

Placed an order online, only to have it canceled by Home Depot .com a week later, no explanation, just an apology. Placed another order later, that item after a week of waiting became an "unexpected" backorder. Had to cancel 3 weeks later as status never changed. Placed another order recently, only to have it canceled by Home Depot.com after a week, again with no explanation. Will not be placing any more order online with Home Depot.com. Waste of time.

employee... store 4645 the worst store manager ever, no ethics, creates job opening for people he likes, hires a womans husband at pro desk for her job, has them both working in the same dept. for a week, then realizes that he propably will get in trouble moves her hours to flooring dept., creates an expediter position by moving a part timers hours out of dept. 41 and proceeding with mock interviews just to move the wife of the pro desk guy into fixed schedule in expediting. enough about that. Store manager sits in custom made office 8-9 hours a day, never on the floor, well maybe 15 minutes a day. Leads the store by threating jobs for not doing power hour, leads by intimidation, how in the world did this guy ever get promoted, has every one in district fooled, smiles at their faces and then tell people he runs the store no one else. Flower vendor had issues with SM and contacted her boss, her boss contacted our district, bosses, SM at 4645 approached her and threated her to the point of making her cry, told her this is his ###ing store, you are a ###ing ###, don't ever go above my head again, I will have you fired, tell your bosses you don't ever come in, nice guy ha. So much more, no ethics, no morals, has told associates that it is all about his bonus, if we have to go without toilet paper, so he can bonus than that is just too bad

I called ahead to check on availability of 2 pieces of Styrofoam panels. I asked if I could get some assistance tying the panels to my SUV roof. No problem is what I'm told. I drive 32 miles one way to get them, ask for help, a nice associate didn't feel he was talented enough so I asked if he could get someone else. A front-end manager comes out and says they are not allowed to assist for liability reasons. I ask for the store manager (DAVE) who tells me the same. I again explain the phone call and the fact that I have lived in 3 different states and never have I had this experience at a Home Depot . He said he would help throwing the rope under the roof but not tie it as I was "a grown man."

Here is my sentiment: Advertise you DON'T help, put signs all over the place, and inform ALL of your associates.

I'd be more inclined to shop elsewhere in the first place then. I won't be shopping at Home Depot ever again. The above incident occurred today April 4, 2008.

By the way, I have pictures of the "load" sign you have in front of the store. NO mention we don't tie.

If you reply back to me stating company policy, don't waste your time. I'm looking for some understanding of THIS particular incident and I don't need more repetition of what two of your employees already told me.

Shame on Home Depot.

In regards to a Home Depot order that was placed on Cyber Monday (November 30, 2009). I placed an order for a Darby Electric Fireplace. The fireplace arrived on December 4th 2009. After inspection of the fireplace damaged was noticed on the bottom left corner and the top left corner. On December 5, 2009 I contacted Customer Care to ask about returning the item. The representative gave me a RMA number and told me to drop the package off at a FedEx Location for pick up. During the conversation with the representative I asked how the return process worked. I was informed as soon as the item was returned to Home Depot that they would process my return and issue my refund with in 5 to 7 days. Well today is December 15, 2009 and still haven’t been issued a return. I have called home depot everyday to check the status of the return and have been given the run around numerous times. On December 9, 2009 I was told that the fireplace had been received and that my return would be processed. I have looked at Home Depot’s return policy and it clearly states that returns are issued in 5 to 7 days.

I am remodeling my kitchen and just went (1/5/08) to home depot to shop for the works - cabinets, counters, appliances. The customer service was terrible! When I asked to look at appliances I was told to look at cabinets first, however, the woman in that department just shuffled around and handed me brochures. She acted annoyed - as if I was keeping her from her work. I suggested that if she had something I was interupting that maybe we could talk later, but she replied that she wasn't busy. The questions I did ask were answered with one or two words at most.

Finally I went back to appliances and was "helped" with a man who also treated me as if I were keeping him from something he needed to do. Again I offered that he take care of it and get back to me, again I was told that he wasn't busy, again he acted annoyed the entire time! When I left I sat in my car and called their local customer service. After talking to one person, I did get in touch with someone who listened, but I hung up knowing that he would do nothing. They are horrible to work with!

I can't help think that they are more attentive to couples or men. They were intently helping all of the couples that I saw in the kitchen areas.

Homedepot uses a flooring contractor named usig who inturns uses subcontractors usig has no morals when it comes to there subcontractor they lie, cheat them out of money on top of paying them less than the going rate. That is why the installers they get now are the bottom of the barrel no respecetable installer will work for them anymore so beware if u buy flooring at homedepot your install will b the worst it can possibly be. Belive me I worked ther for a short time and they stole $7000.00 from me

We purchased Goodyear tires from Wal-Mart in Conway, S.C. The belts separated in two of the tires with less than 15000 miles. I contacted Goodyear and was told that these tires were made for wal-mart and goodyear would not stand behind them. I contacted Wal-Mart and my wilf took the car in and they replaced a valve stem. Do they think everyone is an idiot? I contacted the main office per E-Mail with no response. I will never buy anything from a company like this no matter how low the price.

On 10/10/07 I purchased a GE Refrigerator at Home Depot . The first attempt to deliver the refrigerator upon inspection discovered the refrigerator was dented at the bottom. The driver says he's authorized to allow me up to $30 for the damage. I told him I did not pay for a dented refrigerator and that I was refusing the delivery.

2nd attempt of delivery refirgerator installed old refrigerator hauled away. By that evening I discovered that each time I opened the refrigerator the whole unit would come forward. Moving forward very easily to the point that my 9 year old grandson could pull the entire refrigerator forward just by opening it. I immediately called the delivery person to see if he could make the adjustment since it was obviously not operating right. He returned the next day checked on the leveling and everything was fine as far as he could see other than that the whole refrigerator would move forward. Then he proceeded with well, you know you could get some door stoppers, or those casters and put it in front to stop it from moving. I was like what? No, that's not acceptable.

I call and speak to a manager at Home Depot. Of which each time I asked to speak to a General Manager and every time I called or entered the store the General Manager either wasn't there, off or not in till the next day. I finally agreed to meet with a Assistant Store Manager who we agreed I would upgrade the refrigerator they would "give" me an allowance of up to $100 for the inconvenience.

They refunded the original cost of the first refrigerator (which took five days to post back to my debit purchase which is as good as cash) then I had to turn around and repurchase the second refrigerator at an additional cost to me of $75.00. I want to add that we had contacted GE who pointed the finger to the driver and Home Depot saying it was their issue. Their recomendations were: 1) anchor the refrigerator to the wall; 2) anchor the refrigertor to the tile floor; 3) put carpet under my refrigerator; 4) put stoppers in front of the refrigerator. I don't know how many of you out there have ever anchored your refirgerator to the wall or floor but if you have I'm sure it wasn't an easy task.

Come delivery of the "new" better refrigerator yesterday the 31st, and guess what. The driver said the "new" refrigerator has the exact same wheels as the one already in the house. So upon contacting Home Depot again to find out what should I do they instructed to refuse the refrigerator oh yeah, and by the way they were already sending someone out to pick up the one in the house the first purchase. Through all this headache I decided to forget it and not deal with Home Depot at all. Returned to the store to get a refund to which they want to charge a re-stock fee, of something that was defective to begin with. I argued about that got my full refund after having to argue with their "customer service" people. Once again this purchase made on a debit card is now being credited back to my account as though I made a credit card purchase which I did not.

Needless to say I realize this is a long comment but needed to be posted somewhere, I will never set foot in a Home Depot. I may only be one customer but I have a lot of family and I will make sure everyone I know knows of this experience and I may even go to the media on it. They had no regard I might add to the food that was in my refrigerator and even told so much as "they would loan" me a refrigerator if I were making a purchase with them on a new one. I said no, bring back my old refrigerator and when the money is posted back to my account then you can have the refrigerator in my home.

HOME DEPOT IS A VERY NON-CONSUMER FRIENDLY COMPANY WITH MANAGEMENT THAT NEEDS A LOT OF INTENSE TRAINING IN PEOPLE SKILLS OR INTERPERSONAL COMMUNICATION.

"Satisfaction guaranteed" is written in huge letters on wal-mart. NOT! We bought a Kodak digital camera in March for our silver anniversary trip to hawaii in august. It died in june. Had to send it away for repair. 3 weeks later we got it back with a check-list 'clean bill.' The flash was not working. We had to send it back again-2 weeks gone. On our Hawaii trip the camera froze up 3 times. At a luau, a glass bottom boat trip and a dance show at our hotel. We took less than half the photos we wanted because the camera would freeze open and wouldn't do a thing. We've repeatedly asked for a refund so we can buy a dependable camera. Kodak just wants it sent back again for repair or a "refurbished "camera. I tried to report Kodak to the Better Business Bureau, but they've dropped out. Wal Mart won't do anything because it's after 30 days and under the Kodak maintainance agreement. Satisfaction guaranteed is false advertising. Don't buy anything that might break from Wal Mart! We can never get our 25th anniversary trip back, or the photos we missed out on.

went to home depot today and showed them an estimate from another home depot, turns out home depot's story is that their estimates are "only good for two day" and "everyone knows that" and "it is their policy" . I pointed out that no where on their printed, (written), estimate is any language which would indicate an expiration date or, the Home depot rep told me it dod not matter because it was their policy... seems odd, especially in California... so I will spend my money else where!

The washing machine gets stuck and turns off mid - cycle (usually at cycle 19) and just shuts off...meanwhile the clock is ticking and if you don't catch this and babysit your washing throughout the rest of the cycle by turning it back on every time it shuts off, you will open your washer to sopping wet clothes and a washer full of stagnant water (stinky clothes a given). Sometimes, there is no way to make it work even after sitting there babysitting it. Sometimes i have to wring clothes in the tub (which is very hard work - not easy as clothes are VERY heavy). And when I do...it is dirty water being wrung out. It is very gross. I have even had to take the clothes out and just pile all the laundry in baskets and head to the laundromat. Other times I will have to put it on the rinse/spin cycle (which really scares me to add MORE water to the big mess in the washer already) - sometimes that works and the clothes to spin enough to get the water out enough to be able to dry the clothes. I have to continually watch the hose in the back and make sure the water is draining. I can NEVER NEVER NEVER clothes the door to the washer when not in use...if I do...forget it...stinky laundry for weeks (not even the tablets in hot water or bleach can get rid of it) - This is also a dangerous practice to always leave the washer open. Very dangerous. Bottom line...this washer has caused me NOTHING but trouble! It is a huge headache and not efficient at all. Not efficient on MY time...i don't have time to babysit a washer. I am NEVER caught up on my laundry. This machine doesn't allow it. It is best to wait a couple of days between washings so that all the water drains and then MAYBE your washer wont be so finicky THIS time. I HATE - I LOATHE the GE Adora machine. I even try to be nice to it and it has the worst manners possible. It never reciprocates! Jerk.