The complaint has been investigated and
resolved to the customer's satisfactionResolved Home Depot — poor delivery service
resolved to the customer's satisfaction
When I ordered a clothes dryer from Home Depot I knew that they did not do their own deliveries - in fact, they make a big deal about using General Electric, which is supposed to make you feel better. What they don't bother to tell you is that GE is just the middle man, who in turn contracts with some local Podunk delivery service using part-time laborers. This does two things: first, all your delivery information has to go through three separate companies, so any hope of getting the instructions correct is hopeless; second, there is no responsibility - whatever goes wrong with your delivery is always "the other guy's fault."
In my case I was assured by a Home Depot representative that if I purchased a "stacking kit" with my dryer that the delivery men would be more than happy to stack my new dryer on my existing washing machine. Having been fooled before by Home Depot in the past I even made another call to their "delivery hot line" number and was again assured that there would be no problem. And being a belt and suspenders man I then included these stacking instructions in my order. Of course, I have since learned that no one reads these instructions.
Of course, on the day of the delivery, the delivery man claimed to have no knowledge of having to stack my dryer. (This was after he had already tracked my carpeting with his dirty boots.) He and his partner then quickly jumped in their truck and hurried off to their lunch appointment, apparently happy to not have to make this delivery. I then spent the next two hours in the hell called Customer Service for Home Depot, GE and the local deliver guy. Of course, they all were so busy pointing fingers that no one had the time to help me get my dryer delivered. In fairness to Home Depot, they did finally agree to refund my money - the same money that they had held for the last three weeks.
Bottom line: use the Home Depot delivery service only if you are prepared to cover your floors with plastic, have tea and cookies ready for the delivery men and end up with your appliance sitting in the middle of your floor. Believe me, they will find some reason not to install it. Home delivery should be a time for a retailer to gain the good graces of their customers - instead Home Depot has decided that it is a just a necessary evil of their business and treats their customers accordingly.