Home Depot – Poor customer service from Manager Chris Peoria IL ( 1 comment)

I purchased roofing supplies from Home Depot and had them deliver them. My roofers started putting the shingles on the roof (the first 6bundles only to find out the pallet of shingles had mixed colors on it), I contacted the store and talked to a manager whom I which I had to ask him for his name when he answered(Chris) explained the situation, he then checked the store stock to make sure he had the correct in stock, which they did. He then asked me to bring the incorrect shingles back to the store 35 minutes away and get the correct ones. I informed him that I had them originally delivered because I have a mustang that I was definitely not putting used open shingles in. He asked what I wanted him to do, and I told him that he should be ashamed to even ask a customer that. So, I told him that they needed to deliver them to and to that I expected compensation for the extra cost that I am incurring due to my roofers laying 6 bundles and tearing them off. He told he could maybe give me a small discount. Which I told was not acceptable. I called the corporate customer service number was on the phone 35 minutes with them and asked that they call me back. Well, the message that they left me said the issue was resolved that my replacement shingles would be delivered in the next few hours. This in no way resolves the issue or the lack of competence and poor customer service that I received from the manager. Please beware shopping at the Peoria IL Home Depot. Sadley, it explains why there isn't brand loyalty anymore and why more and more customers are opting for shopping online and not supporting their local retailers.