Holiday Inn
reviews and complaints

12/07/19 arrived to be told that our booking had been cancelled because of unknown problem with the credit card I have used for years and am still using
The hotel had one room available for the Friday night but not at the rate booked and had no rooms left for the Saturday night
On the Saturday morning the staff found us a room at an alternative hotel again at a higher rate than the previous rate
We have used this hotel for around 10 years and are Gold Elite customers but had not been advised of any problem despite the email address and mobile being available

We had planned to use this hotel next month but we can't be sure this will re-occur
so need to know that steps are in place to prevent this and some kind of resolution offered

Hello,

I wanted to re-cap the horrible experience we went through with one of your hotel locations: Holiday Inn Genoa City.

We had originally, and by accident, booked the wrong dates for my colleague Christine's stay. We accidently booked June 30 - July 4 … but had meant to book July 5 - July 6. I then emailed booking.com and Holiday Inn right away to explain what happened and to see if they could courteously extend to us the change/switch since it was an honest mistake.

Booking.com claimed there was nothing they could do and contacted the hotel. The hotel then said there was nothing they could do except change the reservation to new dates for the same amount of money. So we asked them to change the reservation to July 5 - 9 (to make sure Christine at least had a room).

When Christine got there … the reservation hadn't been switched to the correct dates and no one could find her reservation. They claimed they could only find a reservation for her with a check in of July 15…

Suffice to say, that we will no longer be booking Holiday Inn as an option for any of our employees because of this situation and lack of understanding/care from your hotel chains.

As a large hotel chain who deals with millions of people around the world, I find it very hard to believe that customers mean so little. It was an honest mistake, and I would really like for this situation to be re-reviewed and for the extra money for the nights we didn't stay to be reimbursed.

Booking.com Confirmation Number: [protected]

-Melanie

I made a reservation for the holiday inn hotel in eureka missouri. My name is Samantha Matthews my email is [protected]@yahoo.com And my phone number is [protected]. I was over charged for my hotel room. I send them an email and they refunded my money. Then when I went to use my card the money was taken right back off. I need my refund I have kids to take care of. If you could contact me asap that would be great.

I worked at the holiday inn express in lubbock texas... Management is bad... They favor people... When i quit they refused to give me my last check..held it for 5 days... They even put me on blacklist just cause i quit and didnt want to work with them anymore...they made fun of me as well... Im still waitint on the HR person to contact me...but they refuse to so i have no other choice but to sue... And they keep trying to contact me on social media...thats stalking...

We were unknowingly redirected to CCI Res after putting in HamptonInn.com into the web browser. We booked the hotel at the rate of $99.34/night, plus tax. Additional charges of $82.84 were added as ".tax recovery and service fees" we did not authorize. I called their CS # in Manila, Philippines to be told they'd take off $19. I declined. I'm disputing these charges with my credit card company,

On 6/12/19 my husband, son, grandaughter & myself checked into the Holiday Inn Express in Southfield-Detroit, MI. Our room was supposed to be a suite, but I don't think that it was ready for use. First, the toilet would not flush...maintainence did repair it quickly. The toilet seat did not fit the toilet & wobbled. A GFI electrical outlet in the bathroom was broken & did not work. We were going to use the microwave & the electrical outlet it was connected to did not work. We tried another & it didn't work either. Our son carried the microwave to another outlet in another room & it worked. We found out the next morning that the refrigerator didn't work either. It was plugged in but I am guessing that the electric outlet didn't work for it. The pool was under renovation so that couldn't be used. With all these problems, the room should never have been used. We were charged $164.99 + 9.90 State Tax + 5.77 Occupancy Tax for a total of $180.66 for one night. That was quite expensive for what we received...rather disappointing. I think you should consider a refund or partial refund to us. I have tried to scan & attach a copy of our bill with no success.
The name was Mrs Rebecca Uehlein
112 Coronado Ct
Elyria, OH 44035
Membership No. PC [protected]

Room No. 305
Arrival 6/12/19
Departure 6/13/19
Conf. No. [protected]
Rate Code IGCOR

To Whom It May Concern;

I recently booked a room for three nights at the Holiday Inn Express & Suites in Cartersville, Georgia, USA, Confirmation [protected] for June 3rd check in, and June 6th check out.

I was unable to complete my travel to the United States this week, and called to cancel my reservation, and was told I could not, that I would be charged the amount, $319.81 USD.

I called the complaint line to see if I could at least get a credit, and they told me that is was not possible.

I am very dissapointed, considering I am a Platinum Elite Member, [protected].

I try to utilize the Holiday Inn with my travels across Canada, the USA and Mexico over the last 20 years.

I use the Holiday Inn at least 15 to 20 weeks per year.

I believe I will now look to another hotel chain if I cannot at least be given some future credit towards a future stay.

I can be reached at my on file email, [protected]@gmail.com, or my cell phone at [protected].

Regards from a very disappointed Customer!

Aaron Weston

I am an IHG Gold Reward Club member, number PC [protected]. I checked out of the Holiday Inn Sacramento Rancho Cordova, located at 11269 Point East Drive, Rancho Cordova, CA 95742, this morning, concluding a five-night stay, confirmation number [protected]. I have stayed in the same hotel in room 205 for five days each month since January. I plan to travel to Sacramento for months to come, have reservations for June, and had planned to stay at the same place.

My bill today was for $115 per night, which would require me to pay out of pocket $100 for the five nights. I requested the State of California's usual rate of $95 per night for hotels in Sacramento County.

The desk clerk was adjusting my bill when Mr. Michael Halton, the Manager, curtly informed me that my bill could not be adjusted for various, changing reasons. I felt that he could have resolved the issue and given better customer service, yet he did not.

I request a refund of $100 plus the associated Occupancy Tax and Tourism fee. Please contact me at [protected] or [protected]@yahoo.com for details.

Thank you for your consideration in resolving this matter expeditiously.

Sincerely, Tina Chiginsky Lawrence

To whom it may concern, Holiday Inn Express Amsterdam Sloterdijk, Amsterdam.
My name is Ida Sumpter, I was a guest at your hotel on January 14-20, 2019, my room number was 722. I had a incident at your Hotel as to where I had money stolen from my room in the amount of $80.00. I had file a police report on January 19, 2019 as suggested by the Manager at the time of my complaint. My concern is this, I have not heard from Holiday Inn Express Amsterdam, or any one from the hotel management team regarding my complaint and/or its resolutions. I would appreciate if someone will address the situation that I am having so that my case my be resolve.
As I was expecting to have a beautiful non-complicate vacation only to find things missing from my belonging. After I return home I also notice that mortin's that I travel with for my back pain if needed was missing. I am really disappointed in Holiday Inn for not addressing my situation.

Mon Jan 28th, stopped in to apply for a job, manager Andy wanted me to stay and train, on the spot! I saidf no, came back next day to train and work front desk rest of week. Mon, Feb 4th worked alone at front desk, instructed (by Andy) to come back at 4 p.m., Tues and Wed for afternoon shift training. Sometime Tues Andy phoned, told me NOT to come in Tues/Wed, arrive on Thurs a.m. for breakfast training. Trained Thurs & Fri, told to come back on Mon, work alone, all would be fine. Sat, Feb 9th, another employee, Casey, left phone msge that Any cancelled my sched for the following week. I called Andy, who was out of town, asked what happened - all he would say was "we'll talk next week" and I said no, I need a job, what's going on - finally he stated my training was too slow! 2 wks later, multiple visits, I finally got paid

I have requested a refund earlier in january after I found 2 charges to my corporate credit card for $184.70 totalling $369.40 from rooms being used on december 30, 2018. I called to get this fixed and still am waiting for resolution. I did have a guest stay on dec 19 2018, chelsea oslund that I sent in a credit card authorization for. This guest is the only guest that I approved to stay under my credit card on december 19th 2018. The gentleman helping me on this said the charges to my card from december 30th was from a guest that did not have my name or that of chelsea oslund. He was to credit my account and that has not been done. The charges are still appearing on my expense report statement. I need these charges reversed and documentation that this has been completed. My email address is [protected]@redrobin.com. My phone number is [protected]. Be aware that I think the turnaround on this has been exceptionally unacceptable and I expect resolution by the end of the day.

Emily drane

My reservation was made through a third party for Jan. 19-21, two nights at Holiday Inn Boca North. I booked two double beds.

1) Approximately a week before I called to see if we could get a room with a walk-in shower for my 93 year old mother, rather than a step-over tub.
Desk clerk said he could request this, also that there are handicap rooms. He could not say that room X with Y facilities is available or not.

He should have had information on available rooms and reserved us one that met the access needs, or been able to tell us no such room is available.

2) We arrived at 7 p.m. Jan. 19 and he said the hotel is full (his information system could tell him that, apparently) and that no step-in shower rooms are available. He could put us in a handicap room, with queen and a pull-out sofa. We accepted. Upon seeing the room this was discovered:

a. The slightest moisture on the floor from shoes made the floor more than dance-floor slippery. Handicapped room or any room makes this a potential problem.
b. The bathtub was a normal tub requiring step-over; bath towels rack on the opposite end of the room. We did a test entry into the tub and with shoes on it was possible but difficult for my mother.

These are some horrendous architectural and materials issues. The owner would later claim the facility is ADA compliant. We shall see.

3) Upon folding out the couch to sleep on, I removed two french fries that were under the cushions, found no pillows or blanket for the couch. I took two of the four pillows from the queen bed and called the desk for a blanket to be brought. This is not a Holiday Inn Express but there was a lone person who could not leave the desk and told me I could come down and get it. What if a handicapped traveler was traveling alone? We went to the restaurant/lounge two hours before closing. A single individual worked the bar and the tables. It took an understandable delay to place orders. Receiving two burgers took nearly a half hour.

Obviously staffing is a management issue. There was a full house and a skeleton staff. Cleanliness is generally good but the couch was ignored. A walk up to deliver the blanket would have lasted 90 seconds round trip. Service is lacking.

4) I tried the tub. Water was quickly ankle deep; the surface was slippery for a healthy person. I wasn't going to let my mother use this tub and went to find the manager. The desk clerk told me we were not in a handicap access room after all. Before I left, the drain took 7 1/2 minutes to clear the tub after my 5-minute shower.

This is another set of facilities issues, again in a handicapped room -- or was it? Stay tuned.

5) The man identified as the owner named Ryan arrived and I began telling him the chronology in reverse order. As did the clerks, he defaulted to the immediate response that we ordered our room through a third-party and added that we would need to buy and bring our own no-slip mat for the shower. At this point I told him I wanted to record the conversation because the list was growing. He objected. I said I would take notes. He first said "whatever, " then He walked out, said I threatened him and we were done. I repeated that I had told him I would take notes. As I sat in the chair waiting for him to return I again reiterated I had said I would take notes. He told the clerk to call Boca PD. He left the area. I went to the clerk and asked what can you do about a slippery tub that doesn't drain.He was saying there were no walk-in shower rooms available and repeated that room 449 was not a handicap-access room. The owner returned and heard this and said it is so. He added that the hotel is ADA compliant in full. Meanwhile the clerk finds a handicap access room with a walk-in gateway to the tub was coming available that day.

At that moment a man waiting at the desk said he was the guy leaving that room (he wanted another but it was the last to go when he arrived at 11 p.m. the night before. Now follow this. We arrived at 8 and got the room with the regular tub. He wanted a transfer to a regular room. He showed me his room and we accepted it BUT: The evening before the clerk told me on the phone nothing could be done about the full tub in our so-called accessible room. He apparently had no knowledge of facilities in the inn.

Back to an earlier point: There is no awareness of facilities by staff and no access to room information for them to utilize and serve their customers. The owner is hyper-defensive and easily unhinged. I am not known to be undiplomatic unless it is by someone whose ears emit interference to what is actually said. It is doubtful he should be in the "hospitality" industry.

6) The new room 301 has several other features lacking in the first room making it obvious the first room is not fully accessible and the owner's word is suspect. The first lacked the lower closet hanger bar and adjustable shower head height.

7) I am a Holiday Inn guy and IHG Rewards Customer. This place has all the plastic and exterior trappings that are the stuff of Boca Raton but not the stuff of a good Holiday Inn.

I understand that chain affiliation comes with some standards and it need to be more than clean lobbies and shiny doorknobs. There is management failure in temperament, training of staff, and access to information. I'm sure you have seen food and lodging businesses with classy pretensions that fail to deliver. This is one of them.

See photos below. Note the owner considers both rooms accessible to handicapped people

Bob Datz