Hobby Lobby Stores
reviews and complaints

I was at Hobby Lobby yesterday April 18 around 6pm. I used the restroom 1st. I left my cellphone in the restroom accidentally. I shopped and was probably there for 30 min. After my purchase I realized that I left my phone. I went straight to the restroom and passed an employee in the cleaning closet next to the restroom. My phone was not there. I came out and asked did she find my phone. She said yes. She told me that she turned it into the front. She even pointed me to where I should go. Well the girl in the front who was sitting at the door looked it in a couple of drawers and said no it's not here. The woman from back all of a sudden started walking towards us with my phone in her hand. When I got outside my phone's screen was frozen and blinking. It is a new phone. I took it immediately to Metro PCs which is in front of Hobby Lobby. After a few minutes I was informed that the phone could not work because the side button is jammed. I was also informed that they couldn't repair it. I would have to take it to a different location. I went back into Hobby Lobby and spoke to a manager and after I explained the situation to her she responded to me with "Ok. What do you want us to do about it?" I said apparently someone was pushing that button the phone enough to jam it. Well another manager came. I wanted to know 1 st of all why wasn't my phone not turned in as soon as it was found. Is that not policy? 2nd why did she send me to retrieve from the front when she still had it. 3rd why didn't she give me the phone when I asked her about the 1st. time. The employee was called to the front and the conversation was totally in Spanish. I ended up saying that I had no clue as to what she was saying. Bottom line her explanation is that a customer gave it to her. I am going back to my original question. If the customer gave it to you why didn't you turn it in to customer service. What is the policy and why the wild goose chance? I returned my purchase only after the manager ended up telling me that her English is not good and she doesn't understand what I am saying. The manager. My name and number was given to them so the store manager could call me. Well if he did call I couldn't receive it because I went the whole day within a phone. I took the phone to be repaired and was informed that the button had to be pushed and pushed and pressed down on so hard that it ended up pushed inside the phone. He said it usually happens when a person is trying to turn the phone off and doesn't know how. The button had to be jammed hard. Now if the customer that gave her the phone and had intentions on keeping it why did she turn it in? I was loud talked. I had a cashier who integrated herself in the conversation. Do you train employees to treat a customer in this manner? Hobby Lobby on Kendall Drive and 138th Ave Miami Fl should go back through customer service training starting with the managers. It should have been a written complaint filed just for this purpose. For me not to file a complaint to corporate. Gave a torn piece of paper towel to write my name on

I have worked for Hobby Lobby for over 11 years. I enjoy working for the company.

The only regret I have is I haven't worked with enough GOOD managers. It is very disheartening to dread going to work because you don't know how your current manager is going to treat you, whether they are going to lie to you, ignore you, or treat you like crap in general.

When you hear this manager say, "I hate it here." Or state that they don't want to be there, it makes you wonder. Even if it is in jest. But even joking about hating it at that store, there has to be SOME truth in that statement.

When they insult you to your face and you swallow your feelings because you like working with the public and you know/enjoy crafting, you question your existence with the company. It makes you feel unappreciated.

I understand you are a big corporation; it is your BUSINESS to make a profit. BUT your associates are partially the ones making you the money. They are the FACE of Hobby Lobby. If that face is frowning and not happy when dealing with the public, you lose MONEY.

Your "Open Door Policy" is useless when it comes to trying to resolve problems. If you go to your manager with a problem and they don't like you for some reason, you're out of luck. If you go to the district manager, you don't know if your store manager is one of the district manager's "Favorites". Same thing with regional managers. And you can't tell me there is no "favoritism" because there is.

I like Hobby Lobby, I like crafting, I like helping the public. I have been told that I'm good with customers. RETURN customers seek me out, "You helped me last time, you were very helpful, can you help me again?" Makes me happy and worthy of my job. Hearing management complain, lie to me and insult me...makes me question why I am working for Hobby Lobby.

Sincerely, a non-disgruntled, just a disappointed, employee who is afraid of repercussions.

I am angry and very disappointed because a custom frame I ordered was not ready on the day it was promised and I was not notified that it would not be ready until I actually made a call to the store. Reason for the delay was attributed to the frame being broken when they received it. I understand that things like this can happen but if I had been notified I could have gone elsewhere. It needed to be done because the picture being framed was for someone who lives about 800 miles away and they were going to be visiting. This is something they needed to take with them, it can not be shipped. In the future I will not use or recommend this part of this store again. However, I have never been disappointed in the rest of the store and will continue to shop in it.

I do not live in the community I purchased these supplies. They all fall in the category of 40% off Master Touch, etc. As you can see in the photo the paints, medium and canvases are all MT. The sale section is in the photo for Monday 2/13/23. The receipt is attached and nowhere do I see the sale prices. I sent this exact information to the manager of the Longmont, CO facility and have yet to receive a response from that store. So now it behooves me to go a step or two higher and see what you can do. As I said, I do not live in that community and rarely do I shop there because it is out of my way unless I have a medical appt to deal with. So it is not in my best interest with the time and gas to drive over to the facility to try to remedy this. Since I haven't heard boo from that manager, I am sending this to you hoping you can make the refund in a timely fashion. Guess if you will not do this I can always go to Michael's in the future. I do have a choice. Perhaps registers that scan the purchase rather than relying on a clerk to input the info by hand might be a wise suggestion for you. Thank you for your time.

The day after Christmas Dec 26, I got in store at 9:00 open to shop. Store was very busy. All but one check out was open. To be fair to all there needs to be one line formed to check out for everyone. I happen to be in a line that was very very slow while others were still shopping while our line was waiting & they checked out before our line did. I was in line for over 1 hour 1/2. My time is just as important to me as those who cut in the shorter lines. I was furious when I left that hobby lobby today. My day was ruined I live 1 1/2 hrs away from the store. There needs to be ONE line & the next available cashier takes each person waiting in that line. That is way other busy stores do it. I b was not the only customer who was saying this same thing about ONE line.

I was shopping on December 22nd and 23rd this week in your Fairfield Location here in California. After a few minutes of being followed, and completely harassed, I decided to abandon everything and storm out of the store due to the incredibly unprofessional and rude STORE MANAGER, Vanessa. I understand that this time of year there must be a lot of theft especially so close to Christmas. But I am NOT some criminal and definitely do not deserve to be treated or talked to as such. understand this, I most certainly have never stolen, I also have no criminal record of the sort, I have my own small business I'm trying to lift up off the ground so needless to say I spend ALOT of money with your company on a weekly basis and use ALOT of products from Hobby Lobby as well as similar stores such as Michaels, and Joann's. However, I highly doubt I will be spending any more of my money with your company. Vanessa saw to that.

Vanessa walked by me as I gathered my items all over again, she looked at me with an attitude and greeted me with "you were in here yesterday, right?", so I smiled, and responded with a "Yes indeed...". (Not even a "hello" or asked if I was 'finding everything ok...wonderful customer service skills...) she awkwardly sort of scoffed, mumbled something, and walked away only to stand on the opposite aisle of me, literally a few feet away from me and clearly just said to someone "f***ing shoplifters" and "she's shoplifting"... I was completely appalled and frankly, quite embarrassed because NEVER have I ever been accused of shoplifting! I did come in 2 days in a row, (the first day, I realized I forgot my entire wallet, so I had to try and hurry home to grab it before closing. which I didn't make it so I figured I'd just try again the next day.) I'm also a Model for Suicide girls, so I do have tattoos and bright colored hair, but NONE of those reasons are justifiable grounds for profiling me into a criminal category. She looked at me with so much disrespect, spoke to me in a condescending manner and spoke about me to her staff assuming who I was as a customer, and human being. She profiled me, , embarrassed me, harassed me, ultimately bullied me into leaving and continued her bullying even after I left. She had the audacity to follow me out to the parking lot, and only followed me to see what kind of car I drove or to take down any information she could on my vehicle (aka she continued the harassment). She had no right saying those awful things, and I am unbelievably upset and incredibly let down by your corporation. I can't believe someone would hire such a non-charismatic, unfriendly, negative, asumptuous person at all, let alone promote such an entity into management. I spent days feeling like I was bullied for whatever her real reason, or how I fell victim to her insecurities. I love to shop at hobby lobby, but unless something is done about Vanessa's attitude, I do not foresee myself shopping there again. this event was totally embarrassing for me and I don't wish this on anyone ever. I hope she gets some kind of punishment and has to take some classes on how to be a people person. she's going to need it in her line of work/profession.

my cellphone Number is 707.416.7087 or 707.720.3295

Please feel free to call with any questions you may have.

I bought 10 artificial flowers for my dinning room and kitchen but none were the right colos. Took all 10 back unused two days after after I bought them. The cashier gave me $72+ but for all 10 pieces which total were $96+. I noticed that I got cheated at home so I called them. This lady said to go back and she will gave me the difference. I went back their manager a very fat black woman was there. She said, no, you are lying. She was lying. She was accusing me of lying and twisting my words and was telling me that I am a liar. While the videos were playing in her security office showing my purchases and my returns clearly and she had my receips. She called me a thief. They have done this before. I will never go there again. I asked her to send it to corporate office. She is a very bad person. I got cheated., insulted. I have videos and receipts. They are rude, unprofessional, nasty and nacists people.

Hobby Lobby,

-10 days for a customer to wait for their product is not professional.

-I will refuse the product and have them return it out of principle.

Embarressing for Hobby Lobby.

Great Values poor performance.

Hobby Lobby advice my complaint is to short. You only give 350ch to write.

Arrogant and dumb.

Respectfully

Kirk J. Meyer

I applied for a rain check several weeks ago for this item. Since I was in the store, I asked the front end manager if it had come in. She did not speak, accept to ask me the item. I pulled up the picture. The next thing a stockperson appears with it. I was so disappointed, the shelf was split in half on two tiers, and the screws to hold the shelf in place were missing. When I showed her, the only thing she could say was don't have to take it. No kidding. Disappointed in the product, which was to be my gift, disappointed in the rude front end manager.

The other manager who wrote the rain check was very pleasent.

This occured today December 12, 2022 at 9:15 AM. Ocala Florida.

BTW while it ways someone from the store called to tellme it was in 12/8/2022, I can assure you no one called. I have an out of state phone number, I would answer my phone for a local number as I have a younger child in school.

I went to Hobby Lobby in Exeter Rd in Germantown, TN, tonight on my way home from work, where I'm an IT Engineer (not an addict/homeless street urchin thief). Around 7pm, while my items were being rung up in the "return" lane, I noticed that the cashier seemed kind of rude (barely saying a word to me- sadly, I'm used to this kind of treatment in Memphis, so I wasn't worried about it). When it came time to pay, I noticed she kept glaring at me. I would meet her eyes and she'd look away- several times. It was weird, but okay, whatever... As I walked to the door, she yells out, "you gonna pay for those doorknobs?" There was no one else even close to me, so I turned around, and everyone was staring at me. I said excuse me? and walked back to the cashier. She said doorknobs. I said, doorknobs? (I'm genuinely perplexed at this point). She said, the doorknobs in your pocket. I said, why would I have doorknobs in my pocket? And I pulled out everything that was in my raincoat's pocket, which happened to be a creditcard holder, a receipt, and 2 plastic kroger bags (for picking up my dog's poop). She didn't say anything else, no apologies. I just turned around and left the store.

My housekey is attached to my purse on a retracting cord, and it's possible she thought THAT was a doorknob?

I spend a LOT of money at Hobby Lobby, many thousands of dollars over the years. It's inappropriate, unprofessional, and ridiculous for her to randomly accuse a customer of stealing. For her to specifically say I was stealing doorknobs makes me wonder about her sanity, tbh.

She didn't even bother to apologize when i emptied my pocket in front of her. It's pathetic that I was treated so rudely. At the very least she should have said she was sorry, I would've respected her for that.

Went to the Rockwall, TX hobby lobby location and let me tell you I have never seen such terrible customer service at the registers every time we go in. Today we were not greeted at all at the beginning of our transaction but given dirty looks by the girl at the register instead. She also refused to put our items in bags and told us “I’m done with those things so put them in your cart” and she pointed at the price total on her computer instead of telling it to me. Extremely rude and disrespectful the entire process. Definitely exchanged some words with her and talked to the customer service manager. I don’t understand why people continue working the job they hate and make their customers miserable. It’s ridiculous.

I am pretty easygoing and understanding when it comes to customer service and retail, I have worked in it for many years. I know how hard it can be and because of this, I do not like to complain, EVER. However, after standing in the checkout line today(11-7-22) at the Hobby Lobby in Hermitage PA for 20 minutes I have come to the realization that Hobby Lobby does not respect the time of their customers. I spent 20 minutes waiting in line today to check out and would have been there longer or would have had to leave without my items had someone not let me skip ahead of them. Not only did I wait for all that time but I was running late by the time they finally did get me checked out and I didn’t notice that the 40% discount on one of my items was not applied. So I stood in line for a ridiculous amount of time and I had to pay the full amount for the one main item that we were there for.

I mentioned the wait time to the cashier and her reply was "welcome to the holiday season". I am sorry but a Monday afternoon at the beginning of November doesn't qualify as the "Holiday Season". It’s definitely not a holiday rush and I would hate to see these stores during an actual busy time. Not to mention that every time I have visited a Hobby Lobby the wait time for checking out is unusually long. I am talking about standing in line for 10+ minutes every time. There really is no excuse for this other than a poor checkout system.

A queuing system in place would help speed this up. Why does this company not have a bar-code system in place with scanners? This could help the cashier check people out quickly and accurately. It would definitely be a more enjoyable experience for everyone involved because nobody in line today looked happy. It would reduce the amount of time that customers stand in line. It would reduce errors such as missed discounts like mine today. It would reduce mis-entered totals and I would imagine it would be beneficial to the company as well.

The cashiers are so focused on finding the numbers on the item and entering them into the register (rightfully so) that it doesn't lead to a very personable interaction with your staff. There were 4 registers open and not a conversation to be heard except for all of the people standing in the long lines quietly complaining about the wait time.

I find it very odd that this company would not value their customer's time more or the quality of the services being given. I do have to ask, do you think that 10,15,20+ minutes of standing in the checkout line is acceptable? I don't blame the cashiers they are doing the best they can with what is given and unfortunately, they are not given much. The checkout system is absolutely miserable and shows a complete lack of respect for your customers. You might not care but I don't plan on going back because of this issue. Please do better.

I purchased the above brand of candle wax and 2 of the liquid fragrances to make candles for extra income. I expected the quality of the product that I know Hobby Lobby strives for. I just tried to take it back. The CSM repeatedly told me Hobby Lobby cannot take back products that have been open and are not sellable. How am I supposed to know the candle wax or fragrance is no good unless I tried it? I am 64 years old. I've been around. I know companies have X amount of product they can write off. I am also on a fixed income. All I can do with this product is throw it away. I have no other use for it. I has cost me around $70 to buy the product + gas as the store is about 20 miles away. I made a special trip strictly to return these products. I have my receipt. That was not a problem.

Purchase date: 10/4/22 12:39 p.m.

Tried to return it on 10/11/22 at 5:30 p.m.

The bar code # of this transaction is [protected]

I stopped by Hobby Lobby on Evergreen Way in Everett, WA. I was shopping for yard art. I have spent a lot of money in that store. A women approached me and ask me, if I could take my BIG purse to my car they weren’t letting in BIG purses. I was shocked. First I don’t have a BIG purse. I informed her I was almost done shopping.I wasn’t going to take my purse to my car. That Is Bad Business. Upon my check out, I informed the sales clerk I didn’t appreciate the woman asking me to take my purse to my car. She ask me who it was, I told her I didn’t know. She had a black t-shirt on with a phone on her side. I was very angry when I left the store. She need’s a class on P.R.. That is certainly noway to treat customers. Wendy House.

I tipped my cupcakes out as usual and one of the actual metal cups came out too.ive used this pan 3 times .I hv other pans I've had for 10 yrs and never have I ever had this happen.i do not hv my reciept but it wS bought in August of 2022.used 3 times.its the 24 cupcake pan.i had bought 3 of the. The other 2 I returned since I hadn't used them yet.

My wife and I went to the Hobby Lobby store in Garden City, Kansas. We were looking for stuff to lit into our classroom. We were looking for some dots for our classrooms. Unfortunately, we had problems finding people to help us find what we were looking for in this item. Then when asked for help, the employees did not want to help us. Finally, my wife and I gave up and ordered the item from Amazon.

You advertised last week, 40 % off your Christmas decor...Me and my friend went to the Hobby Lobby in Canton, OHio last week...We are interested in the Christmas items...Last week, we found most of the Christmas items boxed up and in the aisles...I told my friend that maybe they just did not have time to unpack...So...we went three days later...same thing...boxes and boxes of items unpacked in the aisles...Very disapointed...upset...

We just went there again this morning...same thing...the same boxes and boxes unpacked in the aisles...you now advertise 50 % off the Christmas decor...Well...how are we suppose to purchase anything when the items are in the boxes...Not only is this wrong on so many different levels...but...as we tried to go through the store, most of the aisles were jammed...with boxes that were just sitting there...Also...we counted 11 employees standing around throughout the store doing NOTHING...except complaining about their personal life...We were not interested in hearing that stuff...so many times other customers were moving constantly around as well as us trying to get through the packed aisles...and...so many times they would say to us..."i'm sorry...we just can't find any way through at all." We watched a lady in a wheel chair who did have someone pushing the chair, but they could not get through any aisles...We had to move many times to try and accomodate her so that she could get through...God help if there was an emergency, like a fire because the customers could not...COULD NOT...get out...

Where is the manager?

When this store opened in July 2022, the employees were wonderful...The cashiers are wonderful...But...the majority of the other employees are lazy and rude...One employee saw us and asked if she could help...we wanted to ask her if she would go to the Christmas area and unbox the items for us...but...that would not be proper to ask her to do that since that area is not her job...so...what do we do?

Three times we have wasted our gas and time going to this store and ended up getting nothing because the stuff we wanted that was advertised was not on the shelves...This is insane and terrible customer service...

Done...not going there anymore.

the mgr hired after Carol retired was responsible for my wife quitting after 18 detected years doing the same job. she was removed from doing the office work in favor of a much younger girl. she was given new start time that not even new hires would get so in my opinion he forced her out. now i hear after less than 2 months he has been reassigned to another store. so i feel hobby lobby should call her back a offer her her old job back. this all took place this year around june 15.