Menu
For Business Write a review File a complaint
CB Retail Stores Hobby Lobby Stores Complaint against dawn the customer service manager
Hobby Lobby Stores

Hobby Lobby Stores review: Complaint against dawn the customer service manager 1

L
Author of the review
8:54 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 08/23/2024 @ 6:10PM I was the next person in line waiting to be checked out. There was only one check out lane open and the young man who was working the register had to explain to a woman customer step by step how to read her receipt. I was standing there probably 12-15 minutes but it seemed longer.

The CSM woman named Dawn saw that the transaction was taking a long time and saw that I was looking around for more cashiers. She did not say anything to me. Two more people got in line behind me and Dawn didn't open another register until after my things were being checked out. The two people behind me got checked out quickly by Dawn and she was very polite to both of them.

My complaint is Dawn could've been polite and said something to me like sorry for the wait... but instead she chose to disregard me completely.

Her customer service skills stink and she should not have the CSM position. If she doesn't like something about a customer she still needs to remain unbiased and do her job and treat everyone equally.

I own a security training school and treat all students with respect no matter where they're from or their nationality. Mangers must treat customers with respect and be polite. Dawn displayed nothing but rudeness towards me.

My name is Lisa and my email address is [protected]@gmail.com

Desired outcome: I want Dawn to be addressed by her superiors regarding her attitude and counsel her on what her position/title stands for.

Confidential Information Hidden: This section contains confidential information visible to verified Hobby Lobby Stores representatives only. If you are affiliated with Hobby Lobby Stores, please claim your business to access these details.

1 comments
Add a comment
M
M
M. Carter
Aug 26, 2024 7:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hobby Lobby, it seems like your CSM Dawn needs a refresher on customer service. Standing in line for 12-15 minutes with no acknowledgment is bad enough, but then seeing others get polite and quick service while you're ignored? That's just plain rude. As a business owner yourself, Lisa, you know how important it is to treat everyone with respect and professionalism. Dawn dropped the ball here, and it’s clear she could use some training on how to handle customers equally and courteously.

  1. Hobby Lobby Stores Contacts

  2. Hobby Lobby Stores phone numbers
    +1 (855) 329-7060
    +1 (855) 329-7060
    Click up if you have successfully reached Hobby Lobby Stores by calling +1 (855) 329-7060 phone number 0 0 users reported that they have successfully reached Hobby Lobby Stores by calling +1 (855) 329-7060 phone number Click down if you have unsuccessfully reached Hobby Lobby Stores by calling +1 (855) 329-7060 phone number 0 0 users reported that they have UNsuccessfully reached Hobby Lobby Stores by calling +1 (855) 329-7060 phone number
    Locations
    +1 (800) 888-0321
    +1 (800) 888-0321
    Click up if you have successfully reached Hobby Lobby Stores by calling +1 (800) 888-0321 phone number 0 0 users reported that they have successfully reached Hobby Lobby Stores by calling +1 (800) 888-0321 phone number Click down if you have unsuccessfully reached Hobby Lobby Stores by calling +1 (800) 888-0321 phone number 0 0 users reported that they have UNsuccessfully reached Hobby Lobby Stores by calling +1 (800) 888-0321 phone number
    Customer Service
    +1 (800) 888-0321
    +1 (800) 888-0321
    Click up if you have successfully reached Hobby Lobby Stores by calling +1 (800) 888-0321 phone number 0 0 users reported that they have successfully reached Hobby Lobby Stores by calling +1 (800) 888-0321 phone number Click down if you have unsuccessfully reached Hobby Lobby Stores by calling +1 (800) 888-0321 phone number 0 0 users reported that they have UNsuccessfully reached Hobby Lobby Stores by calling +1 (800) 888-0321 phone number
    More phone numbers
  3. Hobby Lobby Stores emails
  4. Hobby Lobby Stores address
    7707 SW 44th St., Oklahoma City, Oklahoma, 73179, United States
  5. Hobby Lobby Stores social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 29, 2024