Hilton Worldwide review: bad hotel, insulting general manager

Having stayed at approximately 50 Hampton Inns and Hiltons around the world this was the worst run I've ever seen and will NEVER, EVER, RETURN. Point in fact I challenged the "100% guarantee". My general impression is the staff is very young. Most seem to be college age and no one appeared to be past age 23 years-old. What this means is the staff has no experience as a hotel guest and therefore have no perspective on customer needs. It seemed to be run by the local college as an business training course. Here are some specifics: * We were refused our room choice requested (top floor), instead put in the room across from the pool and subjected to mega noise from the above room (complained to front desk). * Hotel staff didn't make up our room until after 3:00 PM. * Cheaply built, poor sound proofing, noise from room above. * They neglected to provide standard Express Checkout with a statement under our door. * Hotel shows no loyalty to Hilton Honors loyalty members. * Statement incorrectly shows Hilton Honors points for one (1) room while we had two (2) rooms. * Staff emails continually attempted to "handle me" via corporate PR. * General Manager (Lauri Bumann) sent needlessly, personally offensive, unsolicited email to personally attack me. READ CAREFULLY BECAUSE THIS MAY BE ILLEGAL - The hotel attempted to charge our visa BEFORE our 4:00 PM check-in, at 9:00 AM that morning, via something they called "pre-arrival authorization" which I was NOT informed of nor did I agree to, nor have I encountered at any other hotel. This is legality questionable and I will follow up with the Colorado Attorney General, so watch your wallet. Avoid this place like a plague and take ANY reviews lacking substantive specifics needed for credibility with a grain of salt.