We reserve the room with card example 1234 ONLY card we ever gave them for our account! When came time to check out we went to front desk to let them know we were checking out. Here's the Problem the ran the card for more than amount of bill that morning refunded the amount our bill was then tried to run card for amount of bill which was declined because it take 5 days for refund! so then had to call someone pay bill with different card cus they are cash only even though we had enough cash to pay bill. when they were saying we needed to pay still, I had an email receipt showing bill was paid but with card 5678. There is something really shady going on. We were told to reach out so they could investigate and the only thing the [censored]. manager wanted to do was run in circles not listen and not be helpful at all and keep puting us on hold for another call coming in. DEFINALLY CHECK YOUR STATEMENT for card you use
Recommendation: avoid this place unless you like being scammed
All we want is to know what happened and why all the craziness it shouldn't be this hard