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CB Travel and Vacations Hilton Garden Inn Complaints #2-21
Hilton Garden Inn

Hilton Garden Inn review: Bed bugs and filthy room

L
Author of the review
9:56 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Checked in 9/12/23 1:00 a.m. (for 3 night reservation) Jacksonville North Carolina, went to room found bedbugs. Concierge was apologetic. Checked 2 more rooms, 2 different floors, all were filthy and had bedbugs. The concierge came with us to the third room and took pictures. The whole place even the elevator looked neglected with debris on the floor. After driving 16 hours and 2 am, had to find a different hotel.

Claimed loss: Haven't received credit on card yet

Desired outcome: Clean it up and exterminate

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    2704 O W Curry Dr, Killeen, Texas, 76542, United States
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    May 15, 2026
Hilton Garden Inn Category
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