CB Vehicle Rental and Leasing Hertz Complaints #502-521

Hertz review: Vehicle issues and rude customer service

TCHarrington of Warwick, US

Jan 19, 2018 2:18 pm UTC

Issue # 1. I picked up my rental minivan at noon on January 11, 2018. I was not leaving for the trip from RI to NC until 11 pm that evening, taking young girls to a dance conference. When we all got in the van to leave one of the seatbelts was not working so I had to re-arrange rides with others going on the trip.

Issue #2. During the drive I was using the usb charging port for my phone so I could use the GPS on the way. The port was not working properly and my phone almost died twice on the trip so I had to pull over to charge my phone, making what should have been a 13 hour trip a 17 hour trip.

Issue #3. On our way home, we reached CT and had about an hour left of our trip, the maintenance required light came on in the vehicle. Because this is not my vehicle I automatically think "Check Engine Light" and start to panic. I have young girls in the vehicle with me, I am in an area I do not know and it is almost 9 pm at night. I did not want to stop so I drove the rest of the way home and parked the vehicle in my driveway.

The next morning I called the Warwick location to explain the problems and see if I could get a refund, and was told by the manager that there was nothing he could do for me because it was a prepaid rental and that I needed to call billing. I called billing, spoke to Sam (who was very polite) and was told that he could not help me until I turned the rental in. I called Hertz billing after returning the vehicle (and spoke to Chris - who was very polite) he told me that there was nothing they could do for me because I used a third party and I needed to contact that company. I called that company to be told that they did not receive the payment but that Hertz billed me directly. I looked at my bank statement and sure enough Hertz did take my money. Soooooooo I called Hertz billing for the 3rd time and spoke to Tamara who was very arrogant and acted like she was superior to me and told me that they could only give me a $50 coupon for a future rental. (Why would I ever want to rent from them again). I said that I would like a refund of some of the rental cost because I paid $280 for a vehicle that had many issues. She then said the most I can do (still using a superior tone) is give you a $75 coupon. I said well I'm not sure when I will be able to use it how long is it good for - 1 year is what she told me. I am not planning any trips in the near future so the coupon will be pretty much useless to me. I asked to speak with a supervisor (Ed) who immediately got on the phone with an attitude of disgust, as if I had done something wrong and that it was my fault. He said all he was going to do was give me the coupon but if I did not want it he couldn't do anything else for me.

I am appalled with the way I was treated. Their vehicle had the issues and I prepaid full price for a piece of junk and on top of it I was being penalized for pre-paying. Never again will I pre-pay for a rental vehicle and never again will I deal with Hertz.

Warwick, RI not Warwick, NY

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