Hertzirregular charge

G Review updated:

I lost the car keys inside Premium outlet mall and I called Hertz, where I rented the car(RR [protected]), for assistance. After 30 minutes waiting an operator answered me and I explained that I lost the car keys. I explained that my English wasn't perfect, because I am a Brazilian, and asked her to be patient with me. After a while she said she was going to send me a locksmith to help me, and I said I could leave the car and grab a taxi home, she oriented me otherwise telling me to wait for the locksmith she would send to me and that I should not pay for this service because I was covered. When I dropped the car off at the airport I received a bill with the amount due for the key $589.00 US DOLLARS. That is not fair. I need someone to help me show this company service is not acting correctly. They have a site WWW.HERTZ.COM/CHARGEEXPLAINED for explanation of the charges but it never works. I can't afford to pay this amount for a key, I could have waited for the next day that I am sure I would find the key, or even rent another car for this amount. I am certain the call has been recorded to comprove my history. I am trying to get in touch with them but it is almost impossible.
Giancarlo Spizzirri ([protected]

irregular charge


  • Si
    Sigrid Morgenstern Jul 11, 2019

    Misleading, overcharging, especially in Germany - Duesseldorf Airport. After 2 weeks returning from my trip, my credit card shows additional charges without any explanation. Phone calls from USA to Germany Hertz office is impossible, as they hang up.

    0 Votes

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