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CB Vehicle Rental and Leasing Hertz Complaints #462-481
Hertz

Hertz review: hertz charleston, sc airport location

R
Author of the review
8:02 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Rented a blue Nissan Accent SC license plate NKJ942 rental record # [protected], vehicle # 01895/7118 rental confirmation# H6191856597 on 3/28/18 to drive my mother from South Carolina to North Carolina for a doctor appointment. She is a military Veteran and has a disability. She left her savings in cash that was in a white envelope inside the glove compartment of the rental car, which I turned in when they were closing about 9:30pm. Although I arrived right after they opened the next morning, an employee had already removed $1, 360 from the envelope. The Hertz manager stated (1) the employee did not open the envelope - however, my mother had torn open the envelope before even placing it in the glove compartment, and it had clear tape on it because it was torn open in several places; (2) there are no security cameras to identify who touched the car. Airport police are investigating and the case# is 18-03-007822, officer Willis. I caled the corporate HQ Executive Care line because the manager expected me to just say okay and walk away with only $680 of my mother's rent money which is due in the morning. The first thing the care rep said was, "well, ma'am, I can't just give you $1, 000." Seriously? I replied, "I did not ask you to give me $1, 000." I am asking for help beyond what little the location manager is doing. An employee stole my mother's savings and Hertz is acting like this is an every day event for them.

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  1. Hertz Contacts

  2. Hertz phone numbers
    +1 (800) 654-3001
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    United States
    +1 (800) 654-3131
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    USA, Canada and Puerto Rico
    +1 (800) 263-0678
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    Canada
    +44 207 365 3369
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    United Kingdom
    +61 180 055 0078
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    Australia
    +64 33 586 789
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    New Zealand
    +43 179 532
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    100%
    Confidence score
    Austria
    +32 27 173 207
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    Belgium
    +45 33 179 057
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    100%
    Confidence score
    Denmark
    +358 961 500 595
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    Finland
    +33 969 394 049
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    France
    +354 522 4400
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    Iceland
    +353 539 152 500
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    Ireland
    +39 269 430 019
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    Italy
    +31 202 013 519
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    100%
    Confidence score
    Netherlands
    +47 21 513 700
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    Norway
    +351 219 426 385
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    100%
    Confidence score
    Portugal
    +7 495 775 8333
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    Russia
    +34 917 497 778
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    Spain
    +46 96 047 330
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    Sweden
    +55 800 979 2020
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    100%
    Confidence score
    Brazil
    +52 18 006 543 030
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    Mexico
    +86 212 226 1700
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    100%
    Confidence score
    China
    +91 222 921 0300
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    India
    +27 112 898 001
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    South Africa
    +1 (205) 548-6082
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    +1 (205) 293-2889
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    +1 (405) 775-3462
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    +1 (201) 307-2233
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    Shared Services
    More phone numbers
  3. Hertz emails
  4. Hertz address
    999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States
  5. Hertz social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 13, 2026
  7. View all Hertz contacts
Hertz Category
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