CB Vehicle Rental and Leasing Hertz Complaints #2-21

Hertz review: Deposit not refunded, overcharged me at the Hertz at DFW airport

Beth Nevin of US

Oct 14, 2026 1:42 am UTC

Verified customer

Featured review

My name is Beth Nevin. I rented a car from you on October 1, 2026.
When I arrived at the Hertz counter, they demanded 604.00, and then another 500.00 for the deposit.
The agent saw my proof of insurance, and ignored this, charged me anyway for the Hertz insurance. They assured me that when I returned the car, I would have my deposit back.
Since I was overcharged for insurance, I have this money coming back as well. I am unsure of the amount.
Bottom line, the agent at Hertz I called was rude, and hung up on me. I just want my money back!

Desired outcome: I want my money refunded, the deposit, and the overcharge on the insurance, as I show the agent my insurance card. The didn't care!

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Hertz Contacts

Hertz phone numbers

+1 (800) 654-3001

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United States

+1 (800) 654-3131

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USA, Canada and Puerto Rico

+1 (800) 263-0678

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Canada

+44 207 365 3369

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United Kingdom

+61 180 055 0078

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Australia

+64 33 586 789

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New Zealand

+43 179 532

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100%
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Austria

+32 27 173 207

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Belgium

+45 33 179 057

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100%
Confidence score

Denmark

+358 961 500 595

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Finland

+33 969 394 049

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France

+354 522 4400

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Iceland

+353 539 152 500

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Ireland

+39 269 430 019

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Italy

+31 202 013 519

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100%
Confidence score

Netherlands

+47 21 513 700

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Norway

+351 219 426 385

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100%
Confidence score

Portugal

+7 495 775 8333

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Russia

+34 917 497 778

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Spain

+46 96 047 330

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Sweden

+55 800 979 2020

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100%
Confidence score

Brazil

+52 18 006 543 030

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Mexico

+86 212 226 1700

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100%
Confidence score

China

+91 222 921 0300

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India

+27 112 898 001

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South Africa

+1 (205) 548-6082

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+1 (205) 293-2889

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+1 (405) 775-3462

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+1 (201) 307-2233

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More phone numbers

Hertz emails

executivecustomerservice@hertz.com

100%
Confidence score: 100%

Support

Hertz address

999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States

Hertz social media
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Oct 25, 2026
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