CB Vehicle Rental and Leasing Hertz

Hertz review: Customer service and quality cars.

LeftLaneLaurie of US

May 29, 2026 12:20 am UTC

Featured review

On May 11, 2026 I went to the Hertz in Napa, CA to pick up the large SUV I had reserved for a long trip 4 of us were taking the next morning. I was told the car had been returned late so it needed to be cleaned. Ready in about 15 minutes. Also, I had told him I had called 4 times in the morning to let them know we would be a little later picking up the car than planned. No one answered the phone. After waiting about 45 minutes later, I questioned how much longer the wait would be. I was rudely told that my car had been given away in the morning because I wasn't here to pick it us as scheduled (I had tried calling and had actually extended the original time through AAA, which I was charged for, but I was told they had never received that info. When I became agitated because it was taking so long and we had another appointed, he yelled at me, shaking his finer, said I was the one yelling, threatened to cancel our car altogether, told me I was "in his space" when I tried to show him my phone proving I HAD called. When our car finally did arrive, a total of 1 1/2 hours after we had gotten there to pick it up, I was handed the key, a piece of paper, that is it. No info on the car, nothing. The next day we drove it 6 hours, went to dinner, came out to get in the car and the key fob would not open the car. After working at it, it did open but didn't recognize the key. The guys worked and finally got it running to get us back to our motel. But, it wouldn't work at all from that point on. I called Hertz Roadside and I will say they were good. They arrange for us to pick up another rental at the airport in the town we were in and they towed our first car away. However that all took until Midnight after a long, 5 hour drive. We are in our 70's and 80's and it was a very stressful way to start on our trip. I feel we were treated with great disrespect, NO customer service at the pickup, a lousy car, and overcharged when we did not get the extended time to pick it up.
We will never rent from Hertz again and will tell everyone we know how terrible the service is.

Desired outcome: I would like an apology and at least a partial refund.

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Hertz Contacts

Hertz phone numbers

+1 (800) 654-3001

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United States

+1 (800) 654-3131

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USA, Canada and Puerto Rico

+1 (800) 263-0678

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Canada

+44 207 365 3369

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United Kingdom

+61 180 055 0078

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Australia

+64 33 586 789

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New Zealand

+43 179 532

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Austria

+32 27 173 207

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Belgium

+45 33 179 057

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100%
Confidence score

Denmark

+358 961 500 595

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Finland

+33 969 394 049

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France

+354 522 4400

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Iceland

+353 539 152 500

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Ireland

+39 269 430 019

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Italy

+31 202 013 519

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Netherlands

+47 21 513 700

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Norway

+351 219 426 385

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100%
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Portugal

+7 495 775 8333

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Russia

+34 917 497 778

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Spain

+46 96 047 330

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Sweden

+55 800 979 2020

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Brazil

+52 18 006 543 030

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Mexico

+86 212 226 1700

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China

+91 222 921 0300

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India

+27 112 898 001

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South Africa

+1 (205) 548-6082

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+1 (205) 293-2889

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+1 (405) 775-3462

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+1 (201) 307-2233

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Hertz emails

executivecustomerservice@hertz.com

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Confidence score: 100%

Support

Hertz address

999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States

Hertz social media
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Jun 09, 2026
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