Hertz — Billing
Hi my name is Edward DePhillipo RN Member ID - [protected], I work for GE Healthcare
Last week I did 2 rentals
9/16 charge is fine
9/17-9/21 Rental Record - [protected]
I had flown into Phoenix AZ on 9/16
When I made my reservation with hertz, I told them I was flying into Phx but renting a car in flagstaff, so apparently no one there knew Flagstaff doesn't have Major airlines flying into it.
So now my fiancee and myself are in Phoenix, we rented a car one way to Flagstaff. When we went to return the car from Phoenix to Flagstaff, the Hertz Representative told us, he could still use the points for the remaing days, and that if we dropped it off in Phoenix, they if they wanted to could aasses a charge for a different location drop.
I looked at my Credit Card Statement and saw a charge from Hertz for $889???
After several calls to hertz and 3 times being told there is no supervisor available to help me, I am now writing this email
If a representative of HERTZ offers the wrong information, why am I being penalized for this!!! I have been a loyal member with hertz for quite some time. I know the rules, I was assuming this rule was adjusted to the Covid-19, in order to promote satisfaction in travel.
Please adjust and fix this problem
220 Argonne Dr
New Kensington PA 15068
559 Washington Terrace Audubon NJ 08106
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