CB Vehicle Rental and Leasing Hertz Complaints #242-261

Hertz review: poor customer service

noyou of Chicago, US

Jul 11, 2019 6:27 pm UTC

Verified customer

I rented a car from the hertz located at naperville east in illinois. My car is being repaired at gerald auto body in naperville illinois. Michael is the contact at the hertz I rented from. Enterprise is the name of the rental car company that hit my new car (kia nero 2019). A manager of geico insurance, my auto insurer, mr. Todd kunz out of indianapolis indiana, agreed to send me to another rental car company since enterprise hit my car! So we decided to use hertz since the naperville east is 1 1/2 blocks from gerald auto body. Alo, manager m. Kuntz was unhappy with enterprise's not willing to accept responsibility for their accident. Enterprise has now agreed it their fault and have agreed to pay all cost including the car rental. Mr. Kuntz said he wanted to try hertz and see how you do by me? Well,... You suck,... Your naperville east will not answer their phone for two and 1/2 days? After I called hertz, acting like I wanted to rent, I finally got a real person on the phone! She called hertz naperville east and finally got a employee on the phone! Well, I spoke with a david, I believe he said his name was, he was laughing and so on, he said we always answer our phone. Well when I told him my cell phone don't lie like most people do, and my cell has a record of how many times i've called and the date and time of all the no answers, david stopped laughing? I finally got michael to call me back about needing to extend my rental because the bumper on my new 2019 kia needs to be shipped from korea michael said yeah,... Ok,... When I asked him why he won't answer the phone he said "i'm not gonna answer the other phone number when i'm on the phone already by myself" I asked if he thought about telling the person on the phone he is speaking with if I can place you on hold for a few seconds in-order to answer the other line and asking this caller to remain on hold until I finish with the first caller, michael said, raising his voice a little, "no I won't do that" "i'm by myself and that's how I do it". I asked if he would like me to return my rental today now instead of next wednesday, he said "yeah,... Fine,... Whatever,... I don't care". Ok hertz, i'll let cooperate geico auto insurance, the second largest auto insurer in the country, you-hertz failed in your treatment of me a test customer on a possible deal to handle geico customers needing rental due to accidents that the disrespected affronted me by hertz and its employee's is beyond repair and better to tay with enterprise because at least you can speak with a live person and not waste me time on calling and being transferred and dealing with recordings and talking to people-hertz call representatives in south america and being forced to go on line to file this complaint! I'm now worried about returning my rental next wednesday and having damaged charged to me on the rental by your rude and unreal bad customer service employee's will now try to get revenge because I dare file this complaint!
My rental # is rr h21213931 rented on july 1st. My name is david bourke [protected] after 2:30pm central time or 5:15am to 2:00pm central work# (708) 202-8019, if you call my work hines va hospital number and I don't answer please wait 5 minutes and try again. I'm the administrator for the ambulatory surgery unit bldg. 200 basement room b 019. Oh by the way, i'm a disabled american veteran and I need will need help returning the rental by someone picking up the rental from the auto body shop (1 1/2 blocks from hertz naperville east) because my permanent disability will not allow me to walk that far using my walker or cane due to spinal and lung injuries.

I'm hoping you in corporate will take my complaint serious and not laugh, lie, and tell me you don't care as naperville east hertz employee's david and michael did?
Again, I will require help in returning the rental and a fair and truthful sign-off on no damage to the rental.

Thank you, david bourke

July 11th, 2019

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Hertz phone numbers

+1 (800) 654-3001

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United States

+1 (800) 654-3131

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USA, Canada and Puerto Rico

+1 (800) 263-0678

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Canada

+44 207 365 3369

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United Kingdom

+61 180 055 0078

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Australia

+64 33 586 789

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New Zealand

+43 179 532

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Austria

+32 27 173 207

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Belgium

+45 33 179 057

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Denmark

+358 961 500 595

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Finland

+33 969 394 049

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France

+354 522 4400

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Iceland

+353 539 152 500

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Ireland

+39 269 430 019

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Italy

+31 202 013 519

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Netherlands

+47 21 513 700

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Norway

+351 219 426 385

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Portugal

+7 495 775 8333

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Russia

+34 917 497 778

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Spain

+46 96 047 330

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Sweden

+55 800 979 2020

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Brazil

+52 18 006 543 030

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Mexico

+86 212 226 1700

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China

+91 222 921 0300

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India

+27 112 898 001

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South Africa

+1 (205) 548-6082

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+1 (205) 293-2889

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+1 (405) 775-3462

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+1 (201) 307-2233

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Hertz emails

executivecustomerservice@hertz.com

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Support

Hertz address

999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States

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Jul 23, 2026
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