ABSA Bank

I went to absa East London Oxford street to deposit. My money needed change so I couldn't deposit outside. When I went in, it was a suprise to see a bank with no-one on the door to direct you to the right place. There was no signage at all. I could not see anyone from the bank other than the consultants who were busy serving a long line. Even them didn't have name tags on and if they were to be outside you would not identify them as ABSA employees. Pathetic to its highest level

received a phone call regarding absa rewards and the benefits offered.Was informed the cost would be R 28.99 per month was shocked to see someone had got acess to my internet banking and removed R218.00 from my cheque account which is linked to my internet banking.I have been banking with Absa for many years and have a substantial amount of monies invested in your bank as well as my wife I find this type of service disgusting causing me to have to put a block on my internet banking as I was unaware that this would be allowed by Absa. Please resolve this issue and arrange for this deduction to be cancelled immediately. If this issue is not addressed as a matter of urgency I will be forced to cut all ties with Absa and do my banking elsewhere. This transaction happened on the 24th January I received notification that somebody unknown had logged onto my internet banking.My contact number is [protected] and my name is John Hornby

I lodged an insurance issue on the 10th of December . I was contacted on the 12th of December via e-mail and said they are dealing with my request : CLAIM # 3720862 .

I have on numerous occasions asked for a further response but so for to date I have had absolutely no response . I'm worried to complain too much because my claim might just be rejected just because they can ? Therefor I've patiently and very nicely requested feed back . No such luck.

Please can someone help me. I've paid insurance for 30 years and I think I might've claimed once before .

Belinda Gebhardt
Policy number : [protected]
Claim number : 3720862

I had contacted ABSA Plumstead approximately 4 months ago regarding the issuing of registration papers for a vehicle I had financed through ABSA a few years back. I was assisted by an extremely helpful lady, who I feel went beyond the call to assist me (Nikita). My issue is not with her service, but with the response I received... They have responded by saying the documents were couriered to my home address in 2012, an address I had moved from 2 years prior... (2010).
I requested proof that I had signed for these documents, (proof which I know does not exist). I received a call saying that the courier company is unable to furnish this signed document, but it was delivered to said address.
I feel that this response is unacceptable, & the buck is being passed, resulting in me having to fork out for a copy, which is not fair as I did not received the original in the first place. What bothers me even more is, the response to my initial request, was that the documents were delivered to my previous work address, which implies that something untoward has occurred & nobody really knows where these documents are.
Someone should be held accountable for this blunder!
In addition I would like to request a letter from the bank stating that the vehicle has been paid in full.

I have an existing personal loan. I wanted to top up the loan as the loan is paid up to date. No arrears. A consultant from loans dept informed me of judgements and arrears on my name. The removal need to be done by Transunion.
My complaint is that I did receive a personal of R70000 after it was assessed by assessment. Ive tried to explain to the lady consultant but she was reluctant to help.
I have requested for a R40000 top up in order to clear all small debts and have one payment monthly.

Absa continues to harass me for debts that are in the process of being settled by allowing law firms I've never heard of to contact me night and day, over weekends, during the week and over the festive season in particular, these law firms ask for sensitive info by sms and email; I have asked to be contacted by a senior manager or exec at Absa and have been denied

When I did go into the branch I was met with endless rows of people requiring attention and was not attended to, as a result have opted to express my dissatisfaction online and to the ombudsman

Staff unfriendly and disinterested. Angela, a consultant, is an absolute disgrace. My two co-signatories said they were relieved they don't bank with ABSA. The branch is disorganised, unhelpful, and a total discredit to the Bank they are aligned to.
The staff had no knowledge of the existence of a product advertised on the bank's website. After much insistence, they went into the website and said oh they don't often open one of these.
When I returned with 2 co-signatories (both of whom are professional accountants) a few days later to open a club account, the consultant (Angela) snapped" it takes four hours to open one of these".
We were planning to depost money, not taking out a loan so were mortified by her hostility.
P.S. I am a long standing customer of ABSA Key West and currently hold four accounts there.

I am new to Absa, I do all my banking via apps it is convenient and stress free, went to the branch to get assistance just like other banks they have WiFi to assist you activate the mobile, the lady said I must use my data go outside, download the app and come back, I did that coming back a guy by the name of Thabo Mampuru was useless not even sure if knew what he was doing stood there for long ended up leaving with my app not working, what kind of Circus are running?

The lady who was helping me at the bulk teller had attitude"I got there to deposit company money'greeted her she kept quite I let it pass'she was busy counting money and I did not have a problem with that'because I had found her busy with it'then she assisted me depositing the company money then after I asked her for change she inch me'and took out R5 to count I thought maybe she did not her me'i asked her again she still kept quite and took out R2s to count them"I asked her for the 3rd time she took out R5s to count them I left and went to the other tellers had to stand on the que again bcaz of her

ABSA has just debited an amount of R16111.94 from my ABSA Savings Account without my consent or any notification. Apon contacting customer care, I was told to call the collections department. After getting through to the Collections Department I was informed that funds were debited due to my Personal Loan outstanding debt which is in arrears. I informed the consultant that this is not allowed and not permitted by law however I was informed that I will not get a refund as I am owing the bank. I explained that this in not my money as I am currently unemployed and funds deposited into my account were for a stokvel distribution. I was told sorry, I will not get a refund, Apon having a discussion with the consultant and the supervisor I continued to asked for assistance as these funds do not belong to me. The supervisor said she can only refund 10% of funds debited, I begged and explained that these funds were not for my Personal use but for distribution to other people. She said she would speak to her manager but can only negotiate for a refund of R9000. I explained that this is not right as these funds do not belong to me. I am unemployed and will not have money to pay the intended beneficiaries who want their money immediately. How does ABSA get away with doing things this way, my life could be in danger due to this as people want their money and I don't know what they will do to me. Why is ABSA not adhering to the South Gauteng High Court Judgement handed down on 27 June 2019 in favour of the NCR in respect of the Common Law Right of Set-Off found in (section 124 of the National Credit Act). The Court Judgement clearly stated that Banks may no-longer take monies from clients accounts to settle a credit agreements withowithout their concent. Please refund funds debited, people have saved their money for the whole year how can I pay these monies as I am not employed. Please .

[protected] NG Mbele _ ABSA Cheque Account.

I applied for a cheque account online. Submitted the FICA documents to zacko@absa.co.za on the 1st of October 2019. I went to collect my card on the 7th December 2019 at the fourways mall branch, where they confirmed my account was active and i can start using is immediately. My employer deposited money in tho that account on the 17th December 2019, to my surprise...i cannot withdraw or perform any transaction from that account. I called the Absa General inquiries and i was assisted by Morena Moloi, who confirmed that there's a FICA hold on my account. i also went to the fourways branch and i was assisted by Louise, who confirmed the FICA hold aswell. This is totally unacceptable, as i believe that FICA was suppose to be verified in October already. I urgently need to access my money and it looks like no one is willing to assist at ABSA. I am so disappointing by the service I received. I just want my money and close this account immediately. I want nothing to do with ABSA anymore

Two years ago ask Absa bank to close my credit card because I have to pay R50 card per month fees for me and my wife. They say will stop the card fees because we are oersiners . They still bill me up to today. This has mounted to R1200. So what can I do because they do not want to close the account.
I visit them several times and every time they say they will fix it.
The last time was 2 months ago at the bank in the Garden route mall.

Cobus from George.

Good day
I hereby notified absa that my account was debit for the wrong reasons ... Firstly I was offer a gold bundle account witch I did not approve and my account was debit for that I visit the absa branch in de aar and I told the absa employee to cancel the offer witch he did not do ... secondly a agent call me to offer me a life policy of R 92.18 policy nr [protected] I accept the offer but I ask him to make the first debit 26/12/2019 and he didn't my account was debit on the 26/11/2019 and now I am panelized for that failed debit order so the agreement was that I should go to a branch to change the debit before the the deduction date but I managed to do it over the phone but my account is still in arrears for something I did not do so I want my account been cleared and up to date I will not pay for other people mistakes and I want a callback my number is [protected]

I hope to hear from you soon
Shane fillis
Absa client

Hi yesterday I went to the Absa bank to to go and tell them to reverse my money back from an online thing that popped up on my screen and because I don't make use of their services howsoever they blocked my card opened a new card.They didnt evens tell me what the new accounts number was nothing they only took my fingerprints so I want to know when then can reverse my money back from that scheme and what happens now with the money in my old account coz it keeps disappearing I mean I've been with Absa for years and this is the service I'm getting from you guys no that's unacceptable or must I change my bank?

I had a problem with my card which was unable to swipe, I visited the branch in balfour mall and I was told they don't do chip management. I went to another branch in a birchacres mall they helped me. I visited again balfour branch because my card was for some reasons not working and I was told its an old card I need to change it even thou the expiry date is next year july. Well I recently got a chance to go change my card last week whereby I went inside the bank at 15:18 but only left the bank at 16h20. The service there was very slow there was no que at all. They are just slow and only one consultant was helping in the inquiries. Well they gave me a new card and I also did a stop order to my 32 days notice account. I did not request for anything to change but to my surprise yesterday on pay day I went to the atm and I was unable to withdraw 4000 cos my limit was apparently changed to 1000 without my knowledge. Like seriously, after standing a que outside I get such an embarrassing moment to leave the atm without money. I suffered embarrassment in the shops when I swiped and my card was declined and still i'm suffering after I changed my card. Why was limit reduced without my concern?

Good day we have a Trust Account with ABSA for my son we we get maintenance every month and we needed to change our bank account so the lady at ABSA TRUST Services that was helping me recommended that we should open a ABSA Account on Wednesday and that the money will clear immediately so the system was of by ABSA on Wednesday and we went on Thursday and we gave her all our account details with statements she told us she is having a look at it she will call she never called I did phone back numerous times because of the problems we had previously with ABSA on Friday I also phoned numerous times to ask her if the money is paid in she said yes and assured me that we will get the money on Friday and so Friday is gone we did not receive any money and now it is Saturday since Thursday we are waiting explain to me is this right what ABSA is doing and when we receive the money I will change my bank account immediately again to a different bank I just hoped it was so easy with the Trust Account I would have done it long time ago ABSA has no care no service no professionalism nothing the worse bank that could ever existed thanks.

An overdraft and creditcard were ganted to my husband without my consent. I told his banker that I'm aware of my husband's application and that I don't approve since we are married in community of property. My husband's contract has ended and I have been a housewife since our marriage - therefor no income to any of us. The banker and my husband ignored my request and proceeded with the application. They marked the area for maritial status as "buite gemeenskap van goedere met die aanwasbedeling" in order to get it all approved. Thus, I'm being illegally, unlawfully and secretely indebited and I don't even have access to any of the money.! I already brought this to my lawyer's attention, who agrees thst fhis is fraud on ABSA's part. Please investigate.