Hebeos — dress order #u301909201417
my daughter ordered this dress, but it doesn't fit properly (A-Line/Princess V-neck Chiffon Sleeveless Pleats Short/Mini Dresses) she has a small frame so this dress does not fit her right in the shoulders. Top part does not fit properly and straps where attach to lace back are crooked. Also she is not happy with the color. Dress is darker and more mauve than pink. This is not like the color on the website. your customer service reps are not helpful and apparently there is no phone number to contact anyone.
i am very unhappy with this company. i do not want to keep this ugly, cheaply made dress. i want to return it and i want a refund. your return policy has so many loop holes, customer service tells me that dress cannot be resold; which is crap because its a size 2 with no special modifications.
i still want to talk to a supervisor regarding this order. and i will be filing BBB claim against this company also.