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Hebeos reviews first appeared on Complaints Board on Sep 27, 2017. The latest review Dress was posted on Jun 2, 2021. Hebeos has an average consumer rating of 1 stars from 80 reviews. Hebeos has resolved 0 complaints.

Hebeos Customer Service Contacts

UAB “Taurus Lithuania”, Jogailos g. 9
Lithuania - 01116

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Hebeos Complaints & Reviews


I ordered a dress from hebeos they have a return policy . The dress that came was worn ripped with a broken zipper snd a different color and size. They argued over emails telling me they will give me only 10% back and to use that money to take it to a local person to fix ??? I sent snails back until they send they will refund it but not my shipping which was $60 I sent it back and they send me fault emails saying "please confirm that you want us to refund your money " I say yes and the next day they write " should we confirm your refund " I wrote yes and this is going on for about 2 weeks and this scam is nuts !!! Please tell me how to proceed and how I also go about the $60 shipping which I need refunded because this is not what I ordered!

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    HebeosProm dress

    I ordered prom dress not realising they were based in China. It is poor quality and looks nothing like the picture and does not fit properly. I am told it was made to my sizes and I should pay a tailor to make it fit. Was offered 10% refund.
    The website is misleading as makes out the refund process is simple but they will not refund.
    I want my money back.

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      • He
        Hebeos scam Jun 02, 2021

        I just had a similar experience
        I was finally told where to send it back for full refund ahd shipping
        Now I get daily emails saying they won’t refund the $60 shipping and asking me to confirm I want a refund . This is confirmed daily for 2 weeks and evey day I get another snail from Cherry asking me if I want the refund abd to confirm

        0 Votes

      HebeosWedding dress

      This company is taking people money from all over the world and not sending the right item to customer.they are very disrespectful in the customer support. Rogar and jason is disrespectful.they both told me that am not getting any refund back and I most pay extra money to get my dress fix.they told me nothing wrong with my dress.i explained to them I need to return it back so that I can get to buy another dress somewhere else but they don't want to send me an address.my wedding is put off because of this company heboes.they took my money and then send me crap in the mail.4 day ofter I reach the dress I reach out to this company non-stop.

      Wedding dress

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        HebeosRefusing to refund payment

        When I tried to return the dress within the stated timeframe returns could be made within 7 days. The agency gave me nothing but back and forth run around and refused to take the dress back and give a refund. I have spoken through email to at least 7 different people and as of today they state they are only willing to give 10% of the dress payment as a refund.which would be 17.00.
        Do not buy from this website. They do not abide by what they state they will do for returns and they also falsely advertise their product. When shown the issue with the dress. They state it isn't a problem and discrepancies from the dress pictured on the website should be expected since the dress is tailored. Then why are they advertising a dress they will not be able to create? Buyer beware!

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          Nov 15, 2019

          Hebeos — princess bateau long sleeve dress short/mini chiffon dress

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