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Hebeos reviews first appeared on Complaints Board on Sep 27, 2017. The latest review Dress was posted on Jun 2, 2021. Hebeos has an average consumer rating of 1 stars from 80 reviews. Hebeos has resolved 0 complaints.

Hebeos Customer Service Contacts

UAB “Taurus Lithuania”, Jogailos g. 9
Vilnius
Lithuania - 01116

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Hebeos Complaints & Reviews

HebeosDress

I ordered a dress from hebeos they have a return policy . The dress that came was worn ripped with a broken zipper snd a different color and size. They argued over emails telling me they will give me only 10% back and to use that money to take it to a local person to fix ??? I sent snails back until they send they will refund it but not my shipping which was $60 I sent it back and they send me fault emails saying "please confirm that you want us to refund your money " I say yes and the next day they write " should we confirm your refund " I wrote yes and this is going on for about 2 weeks and this scam is nuts !!! Please tell me how to proceed and how I also go about the $60 shipping which I need refunded because this is not what I ordered!

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    HebeosProm dress

    I ordered prom dress not realising they were based in China. It is poor quality and looks nothing like the picture and does not fit properly. I am told it was made to my sizes and I should pay a tailor to make it fit. Was offered 10% refund.
    The website is misleading as makes out the refund process is simple but they will not refund.
    I want my money back.

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      • He
        Hebeos scam Jun 02, 2021

        I just had a similar experience
        I was finally told where to send it back for full refund ahd shipping
        Now I get daily emails saying they won’t refund the $60 shipping and asking me to confirm I want a refund . This is confirmed daily for 2 weeks and evey day I get another snail from Cherry asking me if I want the refund abd to confirm

        0 Votes

      HebeosWedding dress

      This company is taking people money from all over the world and not sending the right item to customer.they are very disrespectful in the customer support. Rogar and jason is disrespectful.they both told me that am not getting any refund back and I most pay extra money to get my dress fix.they told me nothing wrong with my dress.i explained to them I need to return it back so that I can get to buy another dress somewhere else but they don't want to send me an address.my wedding is put off because of this company heboes.they took my money and then send me crap in the mail.4 day ofter I reach the dress I reach out to this company non-stop.

      Wedding dress

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        HebeosRefusing to refund payment

        When I tried to return the dress within the stated timeframe returns could be made within 7 days. The agency gave me nothing but back and forth run around and refused to take the dress back and give a refund. I have spoken through email to at least 7 different people and as of today they state they are only willing to give 10% of the dress payment as a refund.which would be 17.00.
        Do not buy from this website. They do not abide by what they state they will do for returns and they also falsely advertise their product. When shown the issue with the dress. They state it isn't a problem and discrepancies from the dress pictured on the website should be expected since the dress is tailored. Then why are they advertising a dress they will not be able to create? Buyer beware!

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          Nov 15, 2019

          Hebeos — princess bateau long sleeve dress short/mini chiffon dress

          Hebos charge $151.40 November 14, 2019 I purchased a dress on hebos.com 9/22/2019 and received my package...

          Vilnius

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          Nov 04, 2019

          Hebeos — service

          I ordered dresses on the 7th September and paid £190 in total for 3 x dresses for a wedding, within that cost...

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          Oct 15, 2019

          Hebeos — dress order #u301909201417

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          Aug 29, 2019

          Hebeos — dresses

          I ordered two dresses in different sizes for my son's wedding. I received 4 dresses! The dresses were huge...

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          Aug 29, 2019

          Hebeos — dress

          If only I had found this site prior to ordering I never would have done business with this company. Dre...

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          Aug 08, 2019

          Hebeos — do not purchase from hebeos.

          This company is a rip off, and possibly the worst customer service ever. I'm really careful when I shop...

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          Jul 31, 2019

          Hebeos — wedding dresses

          I ordered 2 wedding dresses from them that didn't fit me and I didn't like and they going to tell me they see...

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          Jul 20, 2019

          Hebeos — wedding dress

          My wife ordered a wedding dress but after finalising the order, Hebeos posted a delivery date much later than...

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          Jul 20, 2019

          Hebeos — order dress

          I ordered a dress that stated the arrival date, but when I tracked it the date was changed to 3 days later...

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          Jul 03, 2019

          Hebeos — returning my dress

          I ordered a dress and it doesn't fit me so I contacted Shriner service to return the dress ASAP Bec I'm going...

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          Jun 29, 2019

          Hebeos — mother of the bride dress

          The dress I ordered is too small and extremely poor quality. I have been informed that it can't be returned...

          Jun 25, 2019

          Hebeos — prom dress

          I ordered a prom dress for my daughter on May 25th and there was only 2 shipping options available. 1 was 4-6...

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          Jun 09, 2019

          Hebeos — wedding dress 2019

          I am so so disappointed with how this company is handling this. I purchased this dress for my wedding coming...

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          Jun 06, 2019

          Hebeos — a-line/princess tulle lace spaghetti straps sleeveless floor-length wedding dresses sku pon1506ev914

          This company is a joke. I was so excited to wear this dress for my wedding. I had 100% intentions to have...

          Vilnius
          May 23, 2019

          Hebeos — wedding dress

          I ordered a dress from Hebeos on 25/04/19 and paid for expedited shipping, the dress arrived later than...

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          May 14, 2019

          Hebeos — refuses to supply returns form/address

          I ordered a dress for my daughters prom on 24/05/19. She has previously ordered a size 10 dress from them for...

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