Roaman's
Reviews and Complaints

Roamans is a store that I recently had a bad experience with. They had a sale where you could get three items for only $30. I wasn't really in need of any new clothes, but I couldn't resist such a great deal. So, I went ahead and ordered three items from the sale page. However, when my order arrived, I was shocked to find out that Roamans had only sent me one item and charged me full price for it!

I immediately contacted their customer service to let them know about the mistake. I politely asked them to send me the other two items that I had ordered at the sale price. But, to my disappointment, they refused to do so. All they did was apologize for the problem I encountered. I was extremely upset with their poor customer service and their refusal to honor their advertised sale.

I told them that I was disappointed and that I would be sending the shirt back for a refund as soon as it arrived. I also warned them that I would be telling all of my friends and family about my experience with Roamans. I want to make sure that other customers are aware that they cannot trust Roamans to honor their sale prices. They are scammers and you should beware!

I believe that Roamans needs to improve their customer service and honor their advertised sales. It's not fair to their customers to advertise a sale and then not honor it. I hope that they will take my feedback seriously and make the necessary changes to improve their business. Until then, I will not be shopping at Roamans again.

I recently had an experience with Roaman's that left me feeling quite frustrated. I had taken advantage of a buy one, get one deal, but when my items arrived, I realized that I had been charged full price for one of them. I tried to apply the discount, but it wouldn't work. I reached out to customer service, hoping they could help me resolve the issue.

Unfortunately, my experience with customer service was not a positive one. The representative I spoke with seemed uninterested in helping me and offered no solutions. I was disappointed, but decided to give Roaman's another chance.

To my surprise, I received a letter from Julie, the Brand Manager, apologizing for my experience and offering me an exclusive discount of 50% off my order, including clearance items. I was impressed by the gesture and decided to take advantage of the offer.

When my items arrived, I contacted customer service again to apply the discount. However, I was met with the same unhelpful attitude as before. The representative told me that they couldn't apply the discount to my existing order and suggested that I return the items and repurchase them at the discounted price. I was frustrated by this response and felt that it was poor customer service.

Overall, my experience with Roaman's was mixed. While I appreciated the effort made by the Brand Manager to make things right, I was disappointed by the lack of helpfulness from customer service. I hope that in the future, Roaman's will work to improve their customer service and make the shopping experience more enjoyable for their customers.

I've been shopping at Roaman's for a while now and I have to say, it's been a mixed bag. Some of the things I've bought have been great, but others have been a real disappointment. And don't even get me started on the returns process. It's slow and they make a lot of mistakes, so you really have to keep an eye on things.

One thing that really bugs me is the sales tax. Sometimes they charge tax on shipping, and sometimes they don't. It's really inconsistent and it makes it hard to know what you're actually paying for. And when it comes to refunds, they often get it wrong. I've had to go back and forth with customer service a few times to get things sorted out.

But the biggest issue for me is the shipping. Even when you pay for express shipping, it can take forever to get your order. And when they have site-wide sales, you really need to be careful. The prices are often inflated to begin with, so the discount isn't as good as it seems. I was really excited about the 50% off sale they had recently, but when I looked at the prices, I realized that they had jacked them up beforehand. It's really not a good deal at all.

All in all, I can't really recommend Roaman's. There are just too many issues with the site and the customer service. If you do decide to shop there, just be careful and keep an eye on everything.

I ordered garments that were the wrong size. I contacted Roamans customer service and was instructed to put them back in bag with a sheet of paper indicating size needed. I did as instructed and never heard back. I contacted them on 02/09 via email and was told clothing was received on 01/30/22 but they could not do an exchange with PayPal. (Gerardo) (no one notified me) I asked what happened to my money and was told there was a gift card for their site in a lesser amt than i paid. When i inquired about the lesser amount, i was told they deducted for shipping and taxes. So, they took my money, kept the clothing and issued a gift card on their site without my knowledge? The customer service rep (KATE) offered little explanation even whilst she allegedly was looking up information. I requested a refund to the paypal account. We'll see if it shows up in 3-5 days. I will NEVER EVER shop here again! I am thankful i didn't spend too much money with this store! AVOID SHOPPING AT ROAMANS!

I ain't never gonna shop at Roman's no more! I saw an ad in the catalog that said if I spent $25, I'd get a roller-bag for free. So, I ordered a loungewear set that was on sale for $19.99 and a pair of slippers that were on sale for $9.99. My order was over $25, so I put in the promo code for the roller-bag and it went through on the online order form. But when I got my order today, there was no roller-bag! I called Roman's to ask about it and the customer service lady told me that loungewear and sale items weren't eligible for the roller-bag. I didn't see anything about that in the catalog or on the website, so I asked if there was anything she could do. She talked to her boss twice, but the boss said no. I only ordered from Roman's because of the free roller-bag, and if I knew I couldn't get it with the stuff I ordered, I wouldn't have ordered it at all. I'm never shopping at Roman's again!

I ain't no plus size gal, but I do like my tops to be on the larger side. That's why I was stoked to find Roaman's. They got a ton of tunics and tops that fit my style. I got put on their mailing list and started getting catalogs in the mail. Then I found out they got a website too, so I started ordering from there.

I gotta say, I'm glad I didn't pay full price for the stuff I got. I snagged some sweet deals on sale items. The clothes I got were okay, but they weren't exactly what I'd call high quality. One top was made pretty well and has held up after a bunch of washes. But the rest of the stuff was kinda cheap. The seams were crooked, the material was thin, and some of the tops got all stretched out after I washed them like the site said to.

I didn't bother with returning anything because it seemed like too much of a hassle. I just wear the stuff around the house now. If you're gonna buy from Roaman's, I suggest you stick to the sale items and don't pay full price. The quality ain't all that great, despite what they might want you to think.

On the plus side, their customer service is pretty good. I've talked to 'em on the phone and on the site, and they've always been helpful. Plus, you can get Roaman's stuff, Women Within stuff, and Jessica London stuff all on sale for way cheaper than you would on each site separately. Just be careful and don't expect too much from the quality.

I am extremely disappointed with my recent purchase from Roamans and I will never order from them again. I have been a loyal customer for a long time, but this experience has left me feeling frustrated and dissatisfied. I ordered a 10 pair package of nude panties from them and was excited to receive them. However, after wearing them for the first time, I noticed that they were falling apart. The elastic in the legs unraveled, the fabric tore holes in it, and even the waistband elastic came loose. I tried repairing them myself by patching the holes and sewing the elastic, but it all came loose again.

I called Roamans to complain about the poor quality of their product and to request a return label. Unfortunately, the first customer service representative I spoke to, James, was not able to understand or speak English very well. I asked to speak to a supervisor multiple times, but he kept over-talking me and not listening to my concerns. I ended up yelling at him, which is not something I normally do. Finally, he transferred me to another agent who was able to transfer me to a supervisor.

The supervisor I spoke to was more interested in company policy than in addressing my complaint about the quality of the product. She did not seem to care that I had spent $5.00 per pair of underwear that fell apart after only one wear. It was frustrating to feel like my concerns were not being taken seriously.

Overall, I am extremely disappointed with my experience with Roamans. I will not be ordering from them again and I would not recommend them to anyone. It is a shame to spend money on a product that falls apart after only one wear. I hope that Roamans takes customer complaints seriously and works to improve the quality of their products in the future.

I gotta say, I had a pretty frustrating experience with Roaman's. I put in an order on November 30th and got an email with my order number. The email had a link to check on the status of my order, which I clicked on a bunch of times. The last time I checked, it said my order was all set to ship on December 14th. But when I clicked on the link on December 14th, it said my order couldn't be found. I sent an email to customer service, but didn't hear back. The next day, I called and had to talk to a dang computer before I could finally get through to a person named Freddy. Freddy told me my order was on backorder and wouldn't ship until January 17th. I asked him why I wasn't told about this change, and he said it was because they didn't have my email address on file. But if that's the case, how did I get the confirmation email with the link to check my order status in the first place? I told him to cancel my order and that I'm never buying from Roaman's again. It's just not worth the hassle.

I was thinking about opening an account with Roaman's, but I decided to do some research first. I'm glad I did because I found out that they make it really difficult to make payments on your account. If you're ever late on a payment, they charge a whopping $41 fee! On top of that, they charge a high interest rate of 26.5%. The only way to make payments is through credit cards or bank accounts. However, you can't use your debit card to make payments. You have to give them all your banking information, including your routing number, so they can automatically withdraw from your account each month.

I learned my lesson a long time ago about automatic withdrawals from my bank account. You risk them taking out payments early or even double charging you. Some banks also charge a fee for using this service. If you want to use a credit card to make a payment, you'll be charged a $15 convenience fee for paying over the phone.

I'm really glad I took the time to read about the payment options before opening an account. I don't think I'll be using Roaman's anytime soon. It's important to always be aware of what you're getting into with these companies.

I recently made a purchase on Roaman's website, spending a total of $140 on various items. Unfortunately, when the merchandise arrived, nothing fit me properly. I decided to return the items and went online to generate a return. Roaman's issued a QR code for me to bring to a "Happy Returns" location, which I have used before with other companies like Amazon.

However, when I brought the items to the Happy Returns location and they scanned them in, I did not receive the usual text message from Roaman's confirming that the items were being sent back. I thought maybe the system was slow, but it has now been two weeks and I have not received my credit. When I called Roaman's to inquire about the delay, I spoke to three different people who all confirmed that Happy Returns was not fully functional for them until last week.

I was shocked to hear this, as Roaman's had pushed me to return the merchandise through an avenue that they weren't fully up and running with. Now they are telling me that there is nothing they can do about it, and that they have 60 days to process a return once the merchandise is returned. However, they have no record that I sent back the merchandise, so chances are there will be no record when the items come back.

I am extremely frustrated and angry that Roaman's is telling me that I am out $120 and that it is not their fault that I went to Happy Returns. I feel like I have been misled and that Roaman's should take responsibility for their mistake. I hope that they can resolve this issue and provide me with the credit that I am owed.