Roaman's
reviews and complaints

I recently had an experience with Roaman's that left me feeling quite frustrated. I placed an order for 8 items on October 5th and received 7 of them on October 12th. I knew I needed to return a few of the items, but I wanted to wait until I received the last item on November 12th so that I could return everything together.

On November 23rd, I created a shipping label and USPS picked it up on November 25th. I understand that this was during the holiday week, but according to the tracking information, Roaman's didn't receive the package until December 13th. Despite this delay, I received an email saying that my return had been received and that the credit was being processed.

However, when I contacted Roaman's about the credit, I was told that I wouldn't be receiving it because I was one day late in shipping the package. They claimed that if the package isn't received within 60 days of the order, they won't issue a credit. I was frustrated because I had spent over $150 on the items and had returned 6 of the 8 items.

When I spoke to customer service representatives, they refused to give me a credit and implied that it was my fault that the package was delayed. I felt like they were blaming me for something that was out of my control. It's disappointing to spend so much money with a company and then be treated poorly when there's an issue with a return.

Overall, I'm very disappointed with my experience with Roaman's. I've spent a lot of money with them in the past, but I won't be shopping with them again. I'll also be warning others about my negative experience. It's important for customers to be aware of the policies and practices of the companies they shop with, and in this case, I feel like Roaman's fell short.

I recently made a purchase from Roaman's website and unfortunately, I did not take the time to read the reviews beforehand. This turned out to be a huge mistake on my part. I ordered a swimdress, but to my surprise, I received a men's plaid shirt instead. I immediately contacted their customer service to get the correct item shipped to me. However, I was informed that I had to exchange the current item first, which could take up to 3 weeks. Alternatively, I could pay for the item again and they would credit me once the shirt was returned. I was not happy with either of these options and requested a refund instead.

To my dismay, I was told that I had to return the $24 shirt first, even though my swimdress was worth $66. This was a huge inconvenience for me as I had to take time out of my day to ship something that I never even ordered. After speaking to a supervisor, who was not very helpful, they finally agreed to refund me the full amount with shipping. However, they needed the shirt back within 30 days. I agreed to their terms, but I have only received the refund for the item. I informed them that I would not be sending the item back until I received the full refund as promised. Despite their repeated assurances that the refund was processed for the shipping, it is still not showing up on my card or PayPal account.

Overall, I am extremely disappointed with Roaman's and their customer service. It is unacceptable that they shipped the wrong item and then made it difficult for me to get a refund. The supervisor even admitted that the company has problems, which makes me wonder how they manage to stay in business. I would not recommend this company to anyone and will not be making any future purchases from them.

I recently had an experience with Roaman's that left me feeling frustrated and disappointed. In October of 2022, I decided to order three pairs of yoga pants from their website, romans.com. At the time of my order, the pants were listed as available, so I felt confident that I would receive them in a timely manner.

However, in November, I received a notice from Roaman's stating that my order was delayed. The notice promised that as soon as my order shipped, I would receive another notification. Unfortunately, I didn't hear anything else from Roaman's until December 4th, when I received an email stating that my bank had refused to pay for a backorder, and therefore my order had been cancelled.

Feeling frustrated, I decided to call Roaman's customer service line to see if there was anything that could be done. Unfortunately, the representative I spoke with was located in the Philippines, and I had a hard time understanding them due to their accent. They explained that since my bank had refused to pay for the backorder (which was Roaman's fault, in my opinion), I would need to place a new order. However, the representative warned me that the pants wouldn't be ready until April, which seemed like an incredibly long time to wait.

I was hesitant to place another order with Roaman's, as this had happened to me before. In the past, my bank had refused to pay for an order after a certain amount of time had passed, and Roaman's had lied to me about the availability of the item. I didn't want to go through that experience again, so I decided to look for the pants elsewhere.

In addition to my frustration with Roaman's customer service, I also have some concerns about the quality of their clothing. I've found that their women's underpants have a thick hem that digs into my skin, making them painful to wear. Additionally, the material of their blouses is so thin that it's see-through, which is not ideal.

Overall, I would not recommend Roaman's as a company to do business with. While their website may have some appealing items, their customer service is lacking, and their clothing quality is subpar. If you're looking for reliable and high-quality clothing, I would suggest looking elsewhere. In fact, I ended up ordering the pants I wanted from Amazon and received them in just three days!

I recently made a purchase from Roaman's website in December. I ordered two leather jackets, but unfortunately, they were too big for me. So, I decided to order the same jackets in smaller sizes. I received an email from Roaman's confirming my order, and I was happy to know that they were processing it. However, my happiness was short-lived when I received another email from them saying that they were going to refund me around $490.

I waited patiently for my refund, but it never came. I sent them several emails in January, February, and March, but they never responded. I was frustrated and disappointed with their lack of response. Finally, in April, I decided to call their customer service. I was hesitant at first because of my previous experience with them, but I had no other choice.

I explained my situation to the customer service representative, and they told me that three months had passed, and I could no longer get a refund. I was shocked and angry. Roaman's owed me around $490, and I had been trying to get my refund for over three months. I had all the emails to prove it, but they didn't seem to care.

The customer service representative I spoke to had a script and wouldn't deviate from it. They didn't seem to understand my problem, and their English was not good enough to assess the situation correctly. I asked them where I could send all of the evidence, but they just repeated that three months had passed.

I feel like Roaman's actions are negligible and criminal. Almost $590 is a lot of money, and they shouldn't get away with not paying me. I want my refund, and I'm not going to stop until I get it. The image below from January 19 is the last communication I received from them about my refund.

In conclusion, I would not recommend Roaman's to anyone. Their customer service is terrible, and they don't seem to care about their customers. If you're thinking of making a purchase from them, think twice. You might end up like me, waiting for a refund that never comes.

So, I had an experience with Roaman's in April of 2021. I called them up to negotiate a payoff of my account, which was $275.00. I asked for an email or text receipt saying the account was paid off, but the agent told me that my next statement would show a zero balance. However, when the statement came, it didn't show a zero balance. I was confused and called them immediately to explain what had transpired the month before. I told them that the account should have a zero balance, but the agent could find no notes on my conversation the previous month and asked for a payment. I was frustrated because I had paid it in full.

Since then, I have spoken to them on the phone, written to them repeatedly, and emailed them. They keep calling me, which is fine, but it's getting annoying. Today was the final straw. I received a call from another agent who seemed to be helpful while I explained what happened. Then we started to talk about what he said was still owed and what he could eliminate from the balance. Turns out I would owe another $111.00. I politely told him that I paid it off back in April and all the charges and interest on those charges plus anything else they added to the account since then I was not paying.

This was when he called me ignorant. I was taken aback and told him he was very rude. Their agents are not trained properly or maybe they are. Anyway, I will never deal with them again. Oh, now they are threatening me with collections. I love it.

Overall, my experience with Roaman's was not great. I had to deal with unhelpful agents who were rude and unprofessional. I would not recommend them to anyone.

I made an order on 4/14/21 for $98.43 at Roaman's and they took my money without providing any tracking information. It's been a while since then, and today is 4/26/21, but I still can't reach the company. All I got was a BS e-mail response, and there's no chat line available. I was on hold for 20 minutes the first time I called, and 29 minutes the second time, but no one ever picked up. I doubt if anyone is managing the phones. I tried ordering through Jessica, but the website wasn't secure when I tried to place the order. The next thing I noticed was that the order was switched over to Roaman's, which I hadn't shopped with in a year due to slow processing. I placed the order anyway, and that's why I'm here now. However, I will never place an order with any company affiliated with Roaman's in the future, no matter what they're offering.

Today, 5/2/21, the order just read "processed." Roaman's e-mailed me with a tracking number, but when I contacted USPS with the tracking number, it stated that the label was secured but no package was received for shipping. The label was generated on 4/28/21. So, until I receive the package, it's still up in the air.

Update: I finally received the package today, 5/6/21. However, Michael at Roaman's had the nerve to send me an e-mail telling me I couldn't use foul language with Roaman's employees. I hadn't talked or interacted with anyone in weeks, so I don't know who he was referring to. I informed him that I had informed Roaman's that I was going to e-mail them daily until I received a response, and it worked. Who was he to tell me what I could or couldn't do in responding to a company that the customer was unable to reach? I will never order from them again.

I bought some shoes from Roaman's on 11/29/18. I ordered a size 8, which is my usual size, but unfortunately they didn't fit. I wasn't too worried though, because I knew they had a "Free Returns and Exchanges" policy. But boy was I wrong!

I returned the shoes straight away, hoping to exchange them for a different size. It was early December when I sent them back, but I didn't hear anything for weeks. In fact, it wasn't until 3/19/19 - FOURTEEN WEEKS later - that I received my original order back in the mail. Can you believe it?

To make matters worse, there was a note included that said "Return Old/Damaged Merch. To Customer". But I never wore the shoes! I tried them on, but they were way too tight, so I put them back in the original packaging and sent them off within a couple of days.

I'm not the only one who's had issues with Roaman's. Other customers have complained about their poor service and lack of satisfaction. I've returned things to them twice before and never heard anything back. But this time, I made sure to write "EXCHANGE" in huge letters all over the package. Still, it took FOURTEEN WEEKS for them to send my order back to me.

I'm so disappointed in this company. I've bought things from them in the past that I've been happy with, but I've also had a couple of items fall apart. I never complained about those, but now I wish I had. I've been charged for postage back and forth, and I now have two pairs of shoes that I can't wear. I hate this non-service and I will NEVER buy from them again.

I recently had an experience with Roaman's that left me feeling quite frustrated. I placed a large order on June 9th, with most items being in stock and an estimated arrival date of June 17th. I was excited because I had a trip planned for July 1st and was hoping to have my new clothes in time for it. However, things quickly went downhill from there.

It took Roaman's five whole days to pack my order, and then it sat somewhere for another five days before it was finally on its way. The new estimated arrival date was June 23rd, but that day came and went without any sign of my package. According to the tracking information, it was somewhere in New Mexico with a "Pending" delivery date.

To make matters worse, Roaman's uses the cheapest shipping method at FedEx, which means that packages are sent via truck rather than plane. This often results in packages ending up at the Post Office, which can be a real mess. And when I tried to contact customer service for help, I was met with disappointment. The representatives barely qualified as customer service, and all they could do was blame Covid for the delays. I spoke with three different people and one supervisor, and they were all condescending and patronizing. Two of them even hung up on me!

It's clear that Roaman's has some serious issues with their shipping and customer service. They seem to have no regard for their customers' time or money, and they're quick to blame external factors for their own shortcomings. If you're considering ordering from this company, I would strongly advise against it. There are plenty of other companies out there that offer better service and more reliable shipping. And if you absolutely must order from Roaman's, be prepared to wait at least a month or more to receive your package.

I've been a Roamans customer for a long time and I even have their credit card. Recently, I had to return an item and unfortunately, I had some health issues that delayed me from calling customer service for a couple of months. When I finally did call, I was told that they didn't receive the item. I was confused because I had already confirmed with my local post office that Roamans had picked up the parcel. After going back and forth for about 10 minutes, they finally admitted that they did receive the item, but it was after 60 days. I was frustrated because I had sent the item back within the allotted time and their agent had picked it up within the allotted time as well. Roamans had been sitting on it instead of issuing credit, which was not my fault. Despite explaining this, they still refused to give me a refund of only $15. As a long term customer, I was disappointed that they treated me this way.

I decided to close my credit account and never do business with them again. It's not about the $15 refund, it's about the principle of the matter. I followed all the instructions and Roamans was at fault for not issuing credit in a timely manner. It's frustrating when a company doesn't take responsibility for their mistakes and instead blames the customer. To add insult to injury, they even offered me a discount if I wanted to order something that day. I declined, of course.

In the end, Roamans has the item and my money. I'm disappointed that they lost a long term customer over such a small amount. It's important for companies to treat their customers with respect and take responsibility for their mistakes. Unfortunately, Roamans failed to do so in this situation.

I made an order on roamans.com on May 3rd. I knew that due to the pandemic, things might take longer than usual, so I expected my standard shipping to take 7-10 days instead of the usual 5-7 days. However, I never received any emails regarding my order status or any issues with it. I had to log in to the website to check my order history.

To my surprise, only one of my products had a status of shipped, and the other was backordered. I prefer not to order items that are backordered because you never know when they will be available.

The tracking information for the shipped item has been extending every day with its pending delivery. The item had an original estimated delivery date of May 12th, and the website that provides tracking information said that the information would update when the package was received for shipping.

Now, the tracking on the Roamans.com website says that the package has not been received for shipping, and the estimated delivery date is May 21st! Is my package just sitting in their warehouse waiting to be picked up? I don't know because I can't get a response from their customer service team.

This week, the company charged me again for the second item. When I logged in, I saw that the status of that item had changed from backordered to processed, which was the status when I first placed the order on May 3rd.

Today, I logged in to the website and saw that online chat was available. I clicked the chat link and entered my information. About a minute later, the chat became unavailable.

I just want to know what's going on with my order. I feel like my money has been stolen, and I'm not getting any response from their customer service. I paid for shipping on goods that don't even look like they've been shipped and may not ever ship at this point. With tracking information provided, I feel like I've been defrauded and am close to filing a dispute for the charges with my bank.

I will never order from Roamans.com again, and I strongly advise others to avoid this site. After seeing the other complaints on this website, I understand that I am not alone and wish I had looked at the online reviews before making my purchase.

Roamans is a store that I recently had a bad experience with. They had a sale where you could get three items for only $30. I wasn't really in need of any new clothes, but I couldn't resist such a great deal. So, I went ahead and ordered three items from the sale page. However, when my order arrived, I was shocked to find out that Roamans had only sent me one item and charged me full price for it!

I immediately contacted their customer service to let them know about the mistake. I politely asked them to send me the other two items that I had ordered at the sale price. But, to my disappointment, they refused to do so. All they did was apologize for the problem I encountered. I was extremely upset with their poor customer service and their refusal to honor their advertised sale.

I told them that I was disappointed and that I would be sending the shirt back for a refund as soon as it arrived. I also warned them that I would be telling all of my friends and family about my experience with Roamans. I want to make sure that other customers are aware that they cannot trust Roamans to honor their sale prices. They are scammers and you should beware!

I believe that Roamans needs to improve their customer service and honor their advertised sales. It's not fair to their customers to advertise a sale and then not honor it. I hope that they will take my feedback seriously and make the necessary changes to improve their business. Until then, I will not be shopping at Roamans again.

I recently had an experience with Roaman's that left me feeling quite frustrated. I had taken advantage of a buy one, get one deal, but when my items arrived, I realized that I had been charged full price for one of them. I tried to apply the discount, but it wouldn't work. I reached out to customer service, hoping they could help me resolve the issue.

Unfortunately, my experience with customer service was not a positive one. The representative I spoke with seemed uninterested in helping me and offered no solutions. I was disappointed, but decided to give Roaman's another chance.

To my surprise, I received a letter from Julie, the Brand Manager, apologizing for my experience and offering me an exclusive discount of 50% off my order, including clearance items. I was impressed by the gesture and decided to take advantage of the offer.

When my items arrived, I contacted customer service again to apply the discount. However, I was met with the same unhelpful attitude as before. The representative told me that they couldn't apply the discount to my existing order and suggested that I return the items and repurchase them at the discounted price. I was frustrated by this response and felt that it was poor customer service.

Overall, my experience with Roaman's was mixed. While I appreciated the effort made by the Brand Manager to make things right, I was disappointed by the lack of helpfulness from customer service. I hope that in the future, Roaman's will work to improve their customer service and make the shopping experience more enjoyable for their customers.

I've been shopping at Roaman's for a while now and I have to say, it's been a mixed bag. Some of the things I've bought have been great, but others have been a real disappointment. And don't even get me started on the returns process. It's slow and they make a lot of mistakes, so you really have to keep an eye on things.

One thing that really bugs me is the sales tax. Sometimes they charge tax on shipping, and sometimes they don't. It's really inconsistent and it makes it hard to know what you're actually paying for. And when it comes to refunds, they often get it wrong. I've had to go back and forth with customer service a few times to get things sorted out.

But the biggest issue for me is the shipping. Even when you pay for express shipping, it can take forever to get your order. And when they have site-wide sales, you really need to be careful. The prices are often inflated to begin with, so the discount isn't as good as it seems. I was really excited about the 50% off sale they had recently, but when I looked at the prices, I realized that they had jacked them up beforehand. It's really not a good deal at all.

All in all, I can't really recommend Roaman's. There are just too many issues with the site and the customer service. If you do decide to shop there, just be careful and keep an eye on everything.

I ordered garments that were the wrong size. I contacted Roamans customer service and was instructed to put them back in bag with a sheet of paper indicating size needed. I did as instructed and never heard back. I contacted them on 02/09 via email and was told clothing was received on 01/30/22 but they could not do an exchange with PayPal. (Gerardo) (no one notified me) I asked what happened to my money and was told there was a gift card for their site in a lesser amt than i paid. When i inquired about the lesser amount, i was told they deducted for shipping and taxes. So, they took my money, kept the clothing and issued a gift card on their site without my knowledge? The customer service rep (KATE) offered little explanation even whilst she allegedly was looking up information. I requested a refund to the paypal account. We'll see if it shows up in 3-5 days. I will NEVER EVER shop here again! I am thankful i didn't spend too much money with this store! AVOID SHOPPING AT ROAMANS!

I ain't never gonna shop at Roman's no more! I saw an ad in the catalog that said if I spent $25, I'd get a roller-bag for free. So, I ordered a loungewear set that was on sale for $19.99 and a pair of slippers that were on sale for $9.99. My order was over $25, so I put in the promo code for the roller-bag and it went through on the online order form. But when I got my order today, there was no roller-bag! I called Roman's to ask about it and the customer service lady told me that loungewear and sale items weren't eligible for the roller-bag. I didn't see anything about that in the catalog or on the website, so I asked if there was anything she could do. She talked to her boss twice, but the boss said no. I only ordered from Roman's because of the free roller-bag, and if I knew I couldn't get it with the stuff I ordered, I wouldn't have ordered it at all. I'm never shopping at Roman's again!

I ain't no plus size gal, but I do like my tops to be on the larger side. That's why I was stoked to find Roaman's. They got a ton of tunics and tops that fit my style. I got put on their mailing list and started getting catalogs in the mail. Then I found out they got a website too, so I started ordering from there.

I gotta say, I'm glad I didn't pay full price for the stuff I got. I snagged some sweet deals on sale items. The clothes I got were okay, but they weren't exactly what I'd call high quality. One top was made pretty well and has held up after a bunch of washes. But the rest of the stuff was kinda cheap. The seams were crooked, the material was thin, and some of the tops got all stretched out after I washed them like the site said to.

I didn't bother with returning anything because it seemed like too much of a hassle. I just wear the stuff around the house now. If you're gonna buy from Roaman's, I suggest you stick to the sale items and don't pay full price. The quality ain't all that great, despite what they might want you to think.

On the plus side, their customer service is pretty good. I've talked to 'em on the phone and on the site, and they've always been helpful. Plus, you can get Roaman's stuff, Women Within stuff, and Jessica London stuff all on sale for way cheaper than you would on each site separately. Just be careful and don't expect too much from the quality.

I am extremely disappointed with my recent purchase from Roamans and I will never order from them again. I have been a loyal customer for a long time, but this experience has left me feeling frustrated and dissatisfied. I ordered a 10 pair package of nude panties from them and was excited to receive them. However, after wearing them for the first time, I noticed that they were falling apart. The elastic in the legs unraveled, the fabric tore holes in it, and even the waistband elastic came loose. I tried repairing them myself by patching the holes and sewing the elastic, but it all came loose again.

I called Roamans to complain about the poor quality of their product and to request a return label. Unfortunately, the first customer service representative I spoke to, James, was not able to understand or speak English very well. I asked to speak to a supervisor multiple times, but he kept over-talking me and not listening to my concerns. I ended up yelling at him, which is not something I normally do. Finally, he transferred me to another agent who was able to transfer me to a supervisor.

The supervisor I spoke to was more interested in company policy than in addressing my complaint about the quality of the product. She did not seem to care that I had spent $5.00 per pair of underwear that fell apart after only one wear. It was frustrating to feel like my concerns were not being taken seriously.

Overall, I am extremely disappointed with my experience with Roamans. I will not be ordering from them again and I would not recommend them to anyone. It is a shame to spend money on a product that falls apart after only one wear. I hope that Roamans takes customer complaints seriously and works to improve the quality of their products in the future.

I gotta say, I had a pretty frustrating experience with Roaman's. I put in an order on November 30th and got an email with my order number. The email had a link to check on the status of my order, which I clicked on a bunch of times. The last time I checked, it said my order was all set to ship on December 14th. But when I clicked on the link on December 14th, it said my order couldn't be found. I sent an email to customer service, but didn't hear back. The next day, I called and had to talk to a dang computer before I could finally get through to a person named Freddy. Freddy told me my order was on backorder and wouldn't ship until January 17th. I asked him why I wasn't told about this change, and he said it was because they didn't have my email address on file. But if that's the case, how did I get the confirmation email with the link to check my order status in the first place? I told him to cancel my order and that I'm never buying from Roaman's again. It's just not worth the hassle.

I was thinking about opening an account with Roaman's, but I decided to do some research first. I'm glad I did because I found out that they make it really difficult to make payments on your account. If you're ever late on a payment, they charge a whopping $41 fee! On top of that, they charge a high interest rate of 26.5%. The only way to make payments is through credit cards or bank accounts. However, you can't use your debit card to make payments. You have to give them all your banking information, including your routing number, so they can automatically withdraw from your account each month.

I learned my lesson a long time ago about automatic withdrawals from my bank account. You risk them taking out payments early or even double charging you. Some banks also charge a fee for using this service. If you want to use a credit card to make a payment, you'll be charged a $15 convenience fee for paying over the phone.

I'm really glad I took the time to read about the payment options before opening an account. I don't think I'll be using Roaman's anytime soon. It's important to always be aware of what you're getting into with these companies.

I recently made a purchase on Roaman's website, spending a total of $140 on various items. Unfortunately, when the merchandise arrived, nothing fit me properly. I decided to return the items and went online to generate a return. Roaman's issued a QR code for me to bring to a "Happy Returns" location, which I have used before with other companies like Amazon.

However, when I brought the items to the Happy Returns location and they scanned them in, I did not receive the usual text message from Roaman's confirming that the items were being sent back. I thought maybe the system was slow, but it has now been two weeks and I have not received my credit. When I called Roaman's to inquire about the delay, I spoke to three different people who all confirmed that Happy Returns was not fully functional for them until last week.

I was shocked to hear this, as Roaman's had pushed me to return the merchandise through an avenue that they weren't fully up and running with. Now they are telling me that there is nothing they can do about it, and that they have 60 days to process a return once the merchandise is returned. However, they have no record that I sent back the merchandise, so chances are there will be no record when the items come back.

I am extremely frustrated and angry that Roaman's is telling me that I am out $120 and that it is not their fault that I went to Happy Returns. I feel like I have been misled and that Roaman's should take responsibility for their mistake. I hope that they can resolve this issue and provide me with the credit that I am owed.