Menu
Register
Write a review File a complaint
Hebeos Customer Service Phone, Email, Contacts

Hebeos
Reviews and Complaints

Hebeos's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.hebeos.com

Learn how the rating is calculated

1.2 8 Reviews 150 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Hebeos Complaints 150

ComplaintsBoard
I
4:51 pm EDT

Hebeos buyer beware! hebeos.com is the worst!

Don't order from hebeos! We ordered my daughter's prom dress and were told it would arrive by march 21st. When that date came and went and the dress had not even shipped yet we became worried and started trying to contact them. No response other than an auto response "please be patient.. Blah blah". We had no choice but to order from another site and cancel the order with hebeos. It hadn't shipped and we explained that there was no way the dress would be here in time, but they wouldn't cancel or refund our money. So - prom is this week and there's no dress and no refund. They will not answer emails or respond at this point.

Read full review of Hebeos
Hide full review
ComplaintsBoard
R
3:13 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Hebeos dress custom ordered

Ordered dress March 6, 2019 and asked presales through chat with Jason which I have if it can be modified and was told yes. Just received dress today and NOTHING was done on modifications and bottom of dress was NOT satin it is dull. I cant believe I fell for this SCAM! LIARS Specifically told them the neckline needed to be 2" and 1" over shoulder and the custom size was not custom at all. Paid $172 and I doubt will get a refund and alterations won't be cheap so upset! Don't order from these liars!

Read full review of Hebeos
Hide full review
ComplaintsBoard
C
8:21 pm EDT

Hebeos I am complaining about a dress I ordered that came with poor quality and poor customer service.

Earlier this month i ordered a dress. The dress was supoosed to be a Satin pale pink dress. When it arrived it wasnt satin instead it was a cheap see through material. Upon this realization I contacted customer service to proceed with a return. I read the return policy and read that a return was possible for the issues that came along witj the dress. However customer service said I could not return it and it wasnt their fault and they had rude and unprofessional responses. I want my money back asap.

Read full review of Hebeos and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
M
M
Mark1247
New Braunfels, Texas, US
Jan 12, 2022 5:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I just ordered this dress and just received it 5 days ago. It does not fit and it if the wrong color. I have been trying to return and the customer service is horrible. They are requesting that I take a picture of me in the dress that I can’t get on in order for them to approve my return. This is absolutely ridiculous! Do not order from this company! I literally can’t get the dress on therefore I am not sending a picture of myself half naked to prove that it doesn’t fit. It is also the wrong color. Now I don’t have a dress for my daughters wedding! The customer service is absolutely ridiculous, they are hard to get a hold of and there is no number to contact them! They are literally requesting that I send them half naked pictures of myself with my dress halfway on!

ComplaintsBoard
K
8:21 am EDT

Hebeos dress had a bad smell

I ordered a dress online that I thought was so beautiful. I received the dress on Monday. When I opened it it had a bad smell. It would not zip up and it just wasn't what I expected. I went to David's bridal and got me another dress in stores. I am requesting a refund I will send the dress back but no one is trying to refund me my money. I sent pictures of the dress and of how loose it is in the fronds and how it went zip up in the back.

Read full review of Hebeos and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
M
M
Memphis901
US
Apr 16, 2019 11:03 am EDT

I am another Hebeos dissatisfied customer. I placed my order on 3/23/2019. Then tracking on my order on Hebeos, said it was in alternations. I sent my measurements with the order; which by the way was correct.
On 04/15/2019 I emailed them to see when the alternations would be completed, because I needed the dress my the 24th. Well, Roger via email stated they had not even started on my dress because the measurements seem wrong. He recommended I remeasure and email the new measurement.
If my measurement seem off I should have gotten a email requesting re-measurements. NOTHING OF THE SORT!
I was the one would contacted them on 04/15/2019. Now I know its too late to order this dress. If I had read all the complaints before order I would not have order from HEBEOS.
Online company with NO customer service and no number to call, either.
Buyer BEWARE.

ComplaintsBoard
K
11:08 am EDT

Hebeos dress

Awful company. Their pictures and return policy as stated on the website are all a scam. The dress received was not as described, material and craftsmanship were both awful. Further, the customer service is non existent. The representative denied the refund although it complied with their policy of receiving a defective item and then later, offered me a $10 refund for the $160 dress. Do not purchase from this company.

Read full review of Hebeos
Hide full review
ComplaintsBoard
S
9:58 am EDT

Hebeos prom dress

I have never dealt with a company with such poor customer service
I ordered a dress in january and I still havent received it and its almost 2 months ago now
I have been promised 3 delivery dates all of which have now gone past and still no dress.
I cannot speak with anyone - all I can do is submit emails and messenger but I am just getting ignored and my daughter too is getting more and more anxious but they do not care

Read full review of Hebeos
Hide full review
ComplaintsBoard
L
10:02 am EST

Hebeos wedding dress

This website should be illegal. There are no telephone numbers to contact them. They never answer the emails. I am trying to return the dress I recieved. It smells so disgusting. It looks nothing like the dress I saw on their website. It took a whole month for them to sent the dress to me. I am literally in tears about this whole experience. I paid $240 for a dress I most likely will not be getting a refund. I'm so angry. I want to report this to the department of labor. I will do whatever I can do take these people down. They are frauds.

Read full review of Hebeos
Hide full review
ComplaintsBoard
S
8:14 pm EST

Hebeos prom dress

We ordered my daughter senior prom dress and when I received it the color was not what was shown and also the zipper was broke and a bead falling off. I asked for a full refund and instead getting the complete run around and telling me to take it to a tailor to have the zipper replaced. I am beyond upset and not sure how to get my mo yeah back. HELP

Read full review of Hebeos
View 0 more photos
Hide full review
ComplaintsBoard
S
11:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hebeos wedding dress

We purchased this for our daughter with the measurements taken exactly the way they were suppose to be. We received it, and she is swimming in it. There is no definition to her hips or waist. When I measured it the way the company asked me to, they said it was fine. No each measurement is off by more than an inch. There policy is if it is off by more than an inch, they will refund 40% for alterations. They have dismissed me every time I contact them via email and tell me the dress is fine. The dress is not fine. Also, the sleeves were not sewn on correctly. The right side is flawless, but the left side clearly shows the fabric underneath. Very poor craftsmanship. We are taking it to a seamstress on Monday and hoping for the best. If she says there's to much additional material to make it fit her, I will donate it to a charity and start looking locally for a similar dress that will fit. Hebeos does terrible work and has even worst customer service skills. Seems like a money making overseas scamming company to me. Very disappointed.

Read full review of Hebeos
Update by Supermom21
Feb 02, 2019 11:35 am EST

I posted the picture of what the dress should look like, and the picture of how dumpy my daughter looks in the dress. The measurements are all wrong.

Hide full review
ComplaintsBoard
T
4:19 pm EST

Hebeos wedding dress

I ordered a dress 2 sizes up. I ordered it ivory. When I received it, it was white and I couldn't get it past my knees. They told me oh you must have a mistake in measurements sizes and color and everything. Our dresses are designer dresses and we have high quality dresses. Take it to a tailor. They refused to give me their address to send it back for a refund. They don't have a phone actually where you can call. You have to email them. I called my bank. They would refund my money however I need to return the dress. The color is pure white. I hate the color white and they are arguing about that too. The state general attorney is investigating it now, and told them to resolve before they enforce it. A guy name andrew told me. Oh you know you ordered a wrong size just go to a tailor and be done with it. I wasn't even suppose to be dealing with him

Read full review of Hebeos
Hide full review
ComplaintsBoard
A
8:48 am EST

Hebeos dress ordered and received

Hebeos is giving me issues processing a return. They are stating that I asked for a request after the dress was tailored. I originally asked for the dress to have sheer darkened and back covered. I emailed and stated to disregard the sheer. They emailed and asked to disregard the message. I said correct. Then I noticed want they sent which was my whole message. I sent email stating I still want the back covered. I wrote back on Jan 7 to confirm that I wanted the back covered after someone said we will make the dress as the picture on Jan 7. I told them on the same day no make it with back covered. Jan 8 I receive an email that dress is under tailoring. I wrote back on Jan 9 stating please make sure the back is covered. I want to confirm we have an understanding on that. Alice wrote we got that don't worry on Jan 10. I receive the dress and the back is not covered. I emailed to have dress returned to tailor as requested. Anne is stating that on Jan 7 I stated to ignore my note so they made the dress as pictured and when I sent an email that I wanted it covered, the dress was finished. I do not believe this to be true. On January 7 Alice said they will make dress as picture. I sent the email Jan 7 to cover the back. Received email that dress was still being tailored on Jan 8. (So how was the dress already completed if it was still being tailored?) I emailed back Jan 9 to cover the back. Jan 10 Alice state they got that don't worry. So from Alice's email I got an understanding that they received the request/email to cover the back and they did cover the back. I receive the dress and the back was not covered. I am requesting for the dress to be approved for return, Hebeos pay for the return and a partial refund for my time wasted going back and forth and not honoring my request when I sent the request to clarify my statement about want I wanted right after Alice said she will make dress as pictured I said no I don't want it as the picture on the same day. Below I have the emails showing the conversations. I apologize for the spaces. If you need me to send you the email separately please let me know.

Asia Camp

Jan 4, 2019, 3:22 PM

to service

I asked for the sheer to be darkened in my order. Please disregard.

Hebeos Service

Sun, Jan 6, 8:45 PM

to me

:Please have back covered and can the sheer parts be covered also? Meaning no skin showing

So we just disregads this?

Asia Camp

Sun, Jan 6, 9:38 PM

to Hebeos

Correct.

Hebeos Service

Mon, Jan 7, 2:43 AM

to me

just not worry and we would make the back of the dress showing as the picture
Regards,

Alice

Asia Camp 于2019年1月7日周一 上午10:38写道:

Asia Camp

Jan 7, 2019, 2:00 PM

I need the back to be covered.

Asia Camp

Jan 7, 2019, 2:02 PM

Do NOT do the back like the picture. The back MUST be COVERED

Asia Camp

8:37 AM (59 minutes ago)

to Hebeos

After I noticed you guys weren't understanding, I sent this immediately after she said she will make the dress like the picture. Doesn't sound like it was under tailoring at that time. Especially since I got a notice on Jan 8 the dress was under tailoring.

service@hebeos.com via mail.sentservice.com

Tue, Jan 8, 8:14 AM

to me

Dear Asia Camp,
Thanks for your kind support.
I am writing to inform you that your dress is still under tailoring now.
Since the dress is badly needed, we will put a priority on your order.
We are trying our best to deliver the dress to you on time.
---------------------------------
If you''ve bought the non-apparel item, please ignore the message above. We will deliver your item ASAP.
---------------------------------
So please do not worry, we will keep you updated0
Best wishes,
Jaly

Asia Camp

Wed, Jan 9, 9:08 AM

to Hebeos

That's good. Please make sure the back is covered. I want to confirm that we have an understanding on that.

service@hebeos.com

Thu, Jan 10, 1:21 AM

to me

we got that, just not worry

Regards,

Alice

------------------ email history ------------------

From: Asia Camp([protected]@gmail.com)

Time: 2019-01-09 22:08:32

To: Hebeos Service(service@hebeos.com)

Theme: Re: Your dress is still under tailoring

That's good. Please make sure the back is covered. I want to confirm that we have an understanding on that. On Tue, Jan 8, 2019, 8:14 AM service@hebeos.com Dear Asia Camp, > Thanks for your kind support. > I am writing to inform you that your dress is still under tailoring now. > Since the dress is badly needed, we will put a priority on your order. > We are trying our best to deliver the dress to you on time. > --------------------------------- > If you''ve bought the non-apparel item, please ignore the message above. > We will deliver your item ASAP. > --------------------------------- > So please do not worry, we will keep you updated0 > Best wishes, > Jaly > >

Asia Camp

Wed, Jan 23, 5:34 PM (16 hours ago)

to Hebeos

You did not have an understanding on this. I asked for the back of the dress to be covered. It is not. It is opened. The dress needs to be returned

Hebeos Service

Wed, Jan 23, 8:48 PM (12 hours ago)

to me

We are so sorry to hear that there is something wrong with your item. Would you mind to take some photos to show us the problem exactly ? After confirmation we will resolve this matter for you ASAP. Your cooperation would be much appreciated.

Looking forward to your reply.

Sincerely,

Flora

Asia Camp

Attachments
Wed, Jan 23, 10:43 PM (10 hours ago)

to Hebeos

The back is open. I do not want that. I requested for the back to be covered

Attachments area

Asia Camp

Attachments
Wed, Jan 23, 10:47 PM (10 hours ago)

to Hebeos

I want the back covered like this. Not opened. Requested for it to be covered numerous times including on my order.

Attachments area

Hebeos Service

2:45 AM (6 hours ago)

to me

Dear Asia,
Thank you for your pictures. Sorry to see that the dress is not same as you expected.

Sorry to tell you that you have sent a email to us on January 7th that you wanted to ignore the note.So we made the dress as picture.

But when you sent us a email that you wanted the back covered, our dress has finished.
Sorry for the inconvenience brought to you and beg your understanding.

Best wishes,
Anne

Below is a link of emails exchanged.

Read full review of Hebeos
Hide full review
ComplaintsBoard
L
4:19 pm EST

Hebeos prom dress

The dress arrived via DHL with no return label or instructions. The mesh of the dress was dark black (wrong color)--not sheer as shown in the photo--and also one of the breast/modesty panels was visible, not hidden behind the lace as it was supposed to be (defect) so we did not like it and wanted to return for a refund. Despite going on website to request a return, customer service never replied. Next came a week of pointless and frustrating email exchanges where Hebeos reps asked for photos, and my daughter's measurements?!? We sent photos as requested but the company insists the dress is the same as the photo (clearly not) and that it is a "custom" dress that can't be re-sold, which is also not true. My daughter ordered a standard size--the dress has not been worn or altered, so absolutely can be resold. What a frustrating waste of time! Terrible customer service and now we are stuck with a dress we don't want and no refund! We will never buy from this company again!

Read full review of Hebeos
Hide full review
ComplaintsBoard
R
5:03 pm EST

Hebeos scam!!!

I ordered a dress which was a completely knock off from the online photo and the description online which stated satin which it was not. I argued with them for months about getting a refund and eventually was I got told I would receive a full refund minus the postage and if i sent the dress back to them. I sent the dress back with the tracking info which was requested to be told once they had received the dress that I would not receive a refund! So now I am left without a refund, dress and out of even more money for sending the dress back to them like they told me to do! Such a scam of a site it should be taken down

Read full review of Hebeos
View 0 more photos
Hide full review
ComplaintsBoard
T
2:01 pm EST

Hebeos dress does not fit at all.. size is not right or the color

I have allowed (3) employees to look at the dress, the dress is WHITE it doesn't matter what is different to you. The size of this dress is way off my bust as you look at the pictures are hanging down 40 D is my bust my measurements for my waist is 33 your measurements are 22 1/2 Please don't undermine what I am telling you because I have 2 people who with tape measurements going behind me to have valid proof when I submit to NC Attorney General Hips are 44 I ordered a 18W to make damn sure it was much bigger because I am a Black woman with hips. Your measurements are off. Admit it. The size is wrong. You are trying to withhold your return address and that is illegal. This the (3rd) request for a return address for me to get my money back. You all have tried to get me to go and Alter my dress, even hand the dress up, used all kind of excuses, now it's time to use enforcement with the NC Attorney General Office. You are a Scam. Very much so.

Read full review of Hebeos
Update by Tonya Patrice Feimster
Dec 12, 2018 10:52 am EST

OMG, OMG, OMG, OMG. Who in their right mind email a customer and tells them, Oh it's such a pity that you ordered a wrong size dress based on your measurements and you should take it to get the dress altered. Here it is I'm a size 14w I ordered a size 18W 2 sizes up in order for it to be bigger on me. I just busted the biggest scammers in History. They have no idea I am a Free Lance News Reporter and have no idea they may have been under Investigation. The Department Of Justice just been notified.

Hide full review
ComplaintsBoard
L
4:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hebeos wrong product

Hi I ordered my bridesmaid dress in grape and received a blue which is the wrong color. I sent out an email immediately when the item arrived and no one responded to me. I also rquested that they remove the extra fabric in the front as well as the broach and that did not happen. the order # was U30181114194958109.

I has to order another dress as my wedding is less than a month away. I am a very unhappy, unsatisfactory customer. Please contact me at [protected] for a return and full refund on that incorrect dress.

Read full review of Hebeos
Update by Lori-Ann Georges
Nov 27, 2018 4:34 pm EST

Hi I ordered address and received the wrong color. I sent out an email immediately when the item arrived and no one responded to me. I also rquested that they remove the extra fabric in the front as well as the broach and that did not happen. the order # was U30181114194958109.

I had to order another dress as this is for my wedding which is less than three weeks away. I am very unsatisfied, and unhappy. I don't think I would order from you ever again. Please give me a call at [protected]

Thank you

Hide full review
ComplaintsBoard
V
6:18 am EST

Hebeos returns

I am trying to return a dress that came to me with fraying straps, packaged very poorly, discolored off white in spots, and WRONG MEASUREMENTS! I cannot even for the dress on. It would more than the cost the price of the dress to fix all of these things and I want a full refund and return this dress to you. It honestly looks like minor water damage from poor packing on arrival.
I send pictures already and emailed customer service and someone named Alice keeps avoiding addressing the issues and is not offering me a return label. I spoke to someone prior to my order and they said if I have any problems the return is worry free! Well that is not the case now. If I do not get a return shipping label and progress with this case soon, I will have to resort to legal action. This is negligence on your companies part.

Read full review of Hebeos
View 0 more photos
Hide full review
ComplaintsBoard
A
10:07 pm EDT

Hebeos warning

Warning: Do not buy anything from Hebeos Service, https://www.hebeos.com
I have been trying, patiently for more than a week to return a "dress" that Randy's daughter ordered from Hebeos because it looks nothing like the advertisment, not even correct color but management refuses to stand behind their product. The dress looked more like horribly sown nightgown and I have repeatedly asked to return it for a full refund with postage for the return. But over the several back and forth email exchanges they refuse. You will see on their website customer satisfaction is the number 1 concern but trust me - they don't care after the purchase is made!
Understand that
Buy things at your own risk!
And you'll lose your money!
Warning do not buy anything from hebeos!

Read full review of Hebeos
View 0 more photos
Hide full review
ComplaintsBoard
S
9:32 am EDT

Hebeos non-refund

I ordered a dress and the dress i received looked ABSOLUTELY NOTHING like the picture. I also requested that it be OLIVE green in my initial order under the comments and the customer service reps LIED and tried to say i did not even though they sent me the EXACT screenshot of that page! I also DM'd hebeos instagram which told me i should receive a refund and to email hebeos Workers which have COUNTLESS TIMES refused to give me a refund and have been extremely rude. THIS WEBSITE IS A SCAM DO NOT GIVE ANY OF YOUR MONEY

Read full review of Hebeos
View 0 more photos
Hide full review
ComplaintsBoard
M
7:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hebeos no dress delivered

After getting nowhere with Hebeos, who would not acknowledge their role in my daughter not receiving her prom dress at all or refunding us any money, I have filed complaints with the Better Business Bureau in the US as well as econsumer.gov.

Report international scams online!
◾econsumer.gov is a partnership of more than 35 consumer protection
agencies around the world.
◾Your complaint helps authorities spot trends and combat fraud.

Read full review of Hebeos
Hide full review
ComplaintsBoard
N
2:50 pm EDT

Hebeos wedding dress-return

This company is such a scam! I ordered 3 wedding dress I liked then wanted to return the other two dresses that didn't fit but they are refusing to let me return the dresses or providing me an return address. They told me to keep the dresses and get them altered. I DON'T need three wedding dresses...they are in perfect shape and have only been tried on one. HORRIBLE!

Read full review of Hebeos
Update by NeverAgain235
Oct 02, 2018 2:54 pm EDT

This company is such a scam! I ordered 3 wedding dress I liked one and needed to return the other two dresses that didn't fit but they are refusing to let me return the dresses or even providing me an return address. They told me to keep the dresses and get them altered. I DON'T need three wedding dresses...they are in perfect shape and have only been tried on once. HORRIBLE! They even had me take pictures of the dresses to send to them and they still denied me to return the other two dresses.

Hide full review

Hebeos Reviews 0

Looks like Hebeos has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Hebeos, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Hebeos

Screenshot Hebeos
Hebeos is a reputable online fashion retailer that has been operating since 2015. The brand has made a name for itself by offering high-quality dresses at affordable prices, catering to customers across the globe. The company's website is well-designed and easy to navigate, making it a convenient platform for customers to shop for their dream dresses.

One of the most significant advantages of shopping at Hebeos is the vast selection of dresses available. The brand offers a wide range of designs that cater to all tastes and occasions. Customers can find dresses for prom, weddings, parties, and other special events, with sizes ranging from petite to plus-size. Hebeos also offers a range of accessories to complement their dresses, making it a one-stop-shop for all fashion needs.

The quality of the dresses offered by Hebeos is exceptional, with a focus on attention to detail and materials used. The brand uses high-quality fabrics and materials, ensuring that their dresses are comfortable, durable, and long-lasting. This has garnered a lot of positive reviews from customers who appreciate the quality of the dresses they receive.

Another advantage of shopping at Hebeos is the affordable prices. The brand offers dresses at prices that are significantly lower than those offered by high-end retailers. This makes it accessible for
How to file a complaint about Hebeos?

Here is a comprehensive guide on how to file a complaint against Hebeos on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Hebeos in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Hebeos. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against Hebeos on ComplaintsBoard.com.

Frequently asked questions (FAQ) about Hebeos customer service
Expand Collapse all
Is Hebeos a legitimate online store for purchasing dresses and other clothing items?

Yes, Hebeos is a legitimate online store for purchasing dresses and other clothing items.

Are the products sold by Hebeos of good quality?

The quality of products sold by Hebeos can vary, but generally, customers have reported being satisfied with the quality of their purchases.

Is it safe to enter personal and payment information on Hebeos' website?

Hebeos' website is encrypted and secure, so it is generally safe to enter personal and payment information.

Does Hebeos have a good reputation among its customers?

Hebeos has mixed reviews from customers, with some reporting positive experiences and others reporting negative experiences.

Does Hebeos have a good return policy?

Hebeos has a return policy, but customers have reported difficulties with returns and refunds.

Is Hebeos a reliable online store?

Hebeos' reliability can vary depending on the specific customer experience, but overall, it is a legitimate online store.

Does Hebeos sell counterfeit products?

Hebeos does not appear to sell counterfeit products, but the authenticity of some of their designer-inspired dresses has been questioned.

Does Hebeos offer free shipping?

Hebeos does offer free shipping on some orders, but it may not be available for all orders.

Is Hebeos a scam?

Hebeos is not a scam, but some customers have reported negative experiences with the store.

Does Hebeos have a good customer service team?

Hebeos' customer service team has received mixed reviews from customers.

Does Hebeos sell dresses at a reasonable price?

The prices of dresses sold by Hebeos can vary, but they are generally considered to be reasonable.

Is Hebeos a Chinese company?

Yes, Hebeos is a Chinese company.

Does Hebeos have physical stores?

No, Hebeos does not have physical stores.

Are Hebeos' dresses true to size?

The sizing of Hebeos' dresses can vary, so customers are advised to consult the size chart before making a purchase.

Does Hebeos offer custom sizing?

Hebeos does offer custom sizing, but additional fees may apply.

Does Hebeos have a good selection of dresses?

Hebeos has a large selection of dresses, but the specific styles and sizes available can vary.

Is Hebeos a reliable source for prom dresses?

Hebeos is a legitimate source for prom dresses, but customers should do their research and read reviews before making a purchase.

Does Hebeos offer discounts or promotions?

Hebeos does offer discounts and promotions from time to time.

Is Hebeos a good option for bridesmaid dresses?

Hebeos can be a good option for bridesmaid dresses, but customers should read reviews and carefully consider the sizing and customization options.

Can I trust Hebeos with my credit card information?

Hebeos' website is encrypted and secure, so it is generally safe to enter credit card information. However, customers should always exercise caution when entering sensitive information online.

Is Hebeos a legitimate fashion retailer?

Yes, Hebeos is a legitimate fashion retailer that has been operating since 2015.

Are the dresses sold by Hebeos of high quality?

Yes, the dresses sold by Hebeos are of high quality, with a focus on attention to detail and materials used.

Does Hebeos offer a wide range of dress designs?

Yes, Hebeos offers a wide range of dress designs that cater to all tastes and occasions.

Are the prices of dresses sold by Hebeos affordable?

Yes, the prices of dresses sold by Hebeos are affordable, with regular discounts and promotions.

Does Hebeos offer a range of sizes?

Yes, Hebeos offers a range of sizes, including petite and plus-size options.

Is Hebeos a reliable online retailer?

Yes, Hebeos is a reliable online retailer with a dedicated customer service team.

Does Hebeos offer international shipping?

Yes, Hebeos offers international shipping to customers across the globe.

Is it safe to purchase dresses from Hebeos?

Yes, it is safe to purchase dresses from Hebeos, as the brand uses secure payment processing and has a privacy policy in place.

Does Hebeos offer a return policy?

Yes, Hebeos offers a return policy for customers who are not satisfied with their purchase.

10. Does Hebeos offer custom sizing?

Yes, Hebeos offers custom sizing for customers who require it.

11. Does Hebeos offer a range of accessories?

Yes, Hebeos offers a range of accessories to complement their dresses.

12. Is the website of Hebeos easy to navigate?

Yes, the website of Hebeos is well-designed and easy to navigate.

13. Can customers contact Hebeos customer service?

Yes, customers can contact Hebeos customer service via email, phone, or live chat.

14. Does Hebeos offer dress alterations?

Yes, Hebeos offers dress alterations for customers who require them.

15. Does Hebeos offer a loyalty program?

No, Hebeos does not offer a loyalty program at this time.

16. Does Hebeos offer expedited shipping?

Yes, Hebeos offers expedited shipping for customers who require it.

17. Does Hebeos offer gift cards?

No, Hebeos does not offer gift cards at this time.

18. Is Hebeos a sustainable fashion brand?

There is no information suggesting that Hebeos is a sustainable fashion brand.

19. Does Hebeos offer group discounts?

Yes, Hebeos offers group discounts for customers who purchase multiple dresses.

20. Is it possible to track the shipping of a Hebeos order?

Yes, customers can track the shipping of their Hebeos order using the tracking number provided.

Overview of Hebeos complaint handling

Hebeos reviews first appeared on Complaints Board on Sep 27, 2017. The latest review Mixed Feelings but Worth Considering was posted on Mar 27, 2024. Hebeos has an average consumer rating of 1 stars from 158 reviews. Hebeos has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.9
192 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Hebeos Contacts

  2. Hebeos emails
  3. Hebeos address
    UAB “Taurus Lithuania”, Jogailos g. 9, Vilnius, 01116, Lithuania
  4. Hebeos social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 20, 2024
Hebeos Category
Hebeos is ranked 144 among 159 companies in the Women's Clothing category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.