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1.2 8 Reviews 150 Complaints
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Hebeos Complaints 150

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12:05 pm EDT
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Hebeos They told me I could return it

I ordered the dress to try on with knowing they had a return policy.

I got the dress and took it out of the bag. Immediately knew it was a no. It looks absolutely nothing as pictured on line. Okay no worries I can return it right…. Wrong. I have been going back and forth with “ customer service” for two weeks now. Them replying send pictures, which I did of the dress and the advertised dress. They reply oh I am so sorry take it to a tailor. I tell them a tailor could not make the dress they sent me look even close to what is pictured online. They then said sure send it back. It’s over $100 to ship this back to China in the allowed time to return which reis exactly what they want. This company is terrible and I would tell any bride to skip them and go to Azazie they are great. I’m so upset while planning a wedding over $200 and time and stress of this company.

Desired outcome: A full refund

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12:18 pm EDT
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Hebeos Shoes

I ordered some shoes and when they came they were too big. So I contacted Hebeos and they responded telling me to "send a picture" so I have 5 times in one week, yet they keep saying I need a pic to show why I am returning them, and I have sent multiple pics. I feel like they are stretching this out so I can't get a refund which is absolutely ridiculous. I wish there was a number I could call. I just threw $80 away because they are not accurately doing their job.

Desired outcome: The company probably can't read my mind but if im asking for a refund because the shoes are too big, then it's there in black and white....Please send me a shipping label and refund me my money please and thank you!!

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4:33 pm EDT
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Hebeos Prom Dress

Ordered my daughter a prom dress, the color she chose was the “color as shown”. I paid for expedited shipping, the dress came two days after the latest promised date. It arrived the wrong color and a completely different dress. I contacted the company to return it, the told me it is the same color in the picture I sent them and made no comment on the fact that it looks nothing like what we ordered and then told me the best they can do is a 13% discount. They have not responded to me since. I contacted PayPal to get them to help me. What an awful company!

Desired outcome: Full refund including my shipping costs and a prepaid return label

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4:11 pm EDT

Hebeos Product

I purchased a dress for my wedding. I received the dress in a small bag. It was wadded up and appeared as if someone had tried it on prior. The dress was not the quality I expected after reading the description online. I have tried to contact the company multiple attempts and they only responded asking for photos. I sent photos and asked to return the item and for the refund process. They will not return any messages. This is beyond frustrating to think I was scammed out of $208.00.

Desired outcome: I would like a refund as it’s within the timeframe of their return policy and the dress is completely in tact with tags and the bag it came in.

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1:22 am EDT

Hebeos Wedding dress

I ordered a dress January 2nd and I still haven’t received it and I’ve now moved. I was in contact multiple times with them and they kept telling me to be patient. I now demand a refund and they decide to finally take some action and locate the dress, apparently. They asked me to confirm the shipping address and I told them I’ve moved and want a refund. They said i see but then we are out of the money and dress. Well, I am now too on top of having to spend the money on a different wedding dress when this one never showed. They “guarantee” fast and trusted shipping and customer oriented services and they’ve fallen short in every way possible. This place is only worried about making a buck. I would never recommend anyone take a chance on this company. This is the worst experience I’ve ever had with a business. This is absolutely a scam. Head the warnings.

Desired outcome: Full refund

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2:03 am EDT

Hebeos Wrong color/size sent

I ordered a custom sized dress, in the "Color Shown" on the website. We received the dress in a completely different color, not shade, BUT COLOR. I reached out as soon as I opened the package! The panic and anxiety I had about ordering a dress online, slapped me in the face! When my daughter got home she was distraught, but I made her try it on anyway. It was also way too big. I measured the dress, and compared them to the sizes I sent and the dress was way off!?!? Why even bother sending and paying for a "custom order" if they are just going to send a stock size! I sent them pictures of how off the colors were, and they tried to tell me I selected the wrong color. I have screen shots and videos of the website and color of dress that comes up when "picture shown" comes up. They then tried to send me an invoice I had never seen with the different color of dress, and I sent them back MY OWN invoice... from them, with the correct color. I assume from all these horrible reviews that they won't be doing anything about the issue. So sad they keep doing people like this. Should have found this earlier. Guess I'll stick to the good ole US of A so we KNOW what we're getting. They are SCAMMERS, and horrible business people!

Desired outcome: I'd like a FULL refund! I'll send the dress back, it'll NEVER get worn!

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11:31 am EDT
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Hebeos Wedding Dress

Ordered a wedding dress (standard size) on 3/5/23 and want to return it due to loosen beads and the poor workmanship of the dress. Already received the push back from Hebeos not allowing the return although their return policy clearly indicates you can. Already contacted my bank to get the money back. Let see but definitely don't order from this website/store. It's a fraud and scam!

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8:43 am EDT
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Hebeos Prom Dress

I ordered a dress for my daughter for prom. When we received it, it was too small and she did not like the way it looked in person. I contacted their customer service for help to return the order. Their initial response asked for a picture of “the issue.” I explained there was no “issue” just the sizing and the look of the dress didn’t seem the same as online. Their reply to this was to take the dress to a tailor and they would send me a 70% coupon on a future item. Not sure how things are done in the UK, but most US and other online companies would honor such a return request without hesitation. At this point, I am beyond frustrated.

Desired outcome: Return dress and get my funds returned.

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9:26 pm EDT
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Hebeos Wedding dress

I ordered and felt safe in doing so because I ordered a non custom dress in which if it didn’t fit they state I could return it in the first 14!days I contacted them they refused return and went back and forth I made a claim with PayPal they request I send it back at my own cost that’s not worry free returns I’m appalled and need to find a dress now I can’t even sell it it’s made so off I’m devastated that they are crude and non consultant contraction me via email to tell me they will give me 10perawnt back and I can keep the Dre’s then 20 then 30 I agreed to 30 % then the twllnpaypalni can revive full refund if I ship it back at my cost self il customer service and I am out 266.00 what a scam

Desired outcome: I want my money back and a shipping lane paid by them to send it back I don’t think I should pay 100.00 to get back half of cost because I have to pay shipping to china

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1:46 am EDT
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Hebeos Bridesmaid dress

I ordered a bridesmaid dress. The dress arrived, it fits horribly at least an 4 inch gap that won’t close. I ordered larger than my size. There is no size on the label. I emailed them immediately asking how I can return and get a refund. They emailed and said “ most dresses do not fit so will need to get tailored.” Are you kidding me? Multiple emails back and forth, they will not give a refund or an exchange they tell you to go to a tailor! It does not say this anywhere on the return policy. This dress cost $195.00. AVOID this online scam!

Desired outcome: Full refund

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1:12 am EDT
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Hebeos Customer service

I ordered a dress for my daughters prom. Made sure of the return policy since I was ordering online. Return policy says full refund within 14 days of receiving the dress.

We received the dress. It was poor quality and didn’t look/fit right on my daugher. We immediately emailed for a refund. No one got back to us. Emailed 8 more times. Finally someone got back to me and said they don’t accept returns and I could get 10% of my money back.

This place is a scam and ridiculous. They don’t even have a phone number to call.

Desired outcome: Full refund

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dmallen2232
US
Mar 14, 2023 12:06 pm EDT
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Yes, this is the same thing I am going through right now. First they told me there would be a restocking fee, which the policy did not state. Now they are saying I can send it back with me paying for the shipping back to China, but the return label states California as the return address. They said I should keep it and take 20% back. Do you know if anyone ever successfully returned items here?

Dawn

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2:51 pm EST

Hebeos 2 gold bridesmaids dresses $99

Hello I like to file a complaint about 2 gold bridesmaids dresses size 12 that I ordered the dresses from and each dress were priced at$99 each but for some reason I did not want the dresses and I paid $240.00 and now when I want my refund back they only want to give me $42.00 back no that's for the shipping and handling I didn't pay $240 just to get back that small amount I deserve to get back my whole $198.00 and I paid this with my card the total of each dress was $99 which was the amount of $198.00 and total out to be for $240.00 and I want what I should be getting back for the dresses I deserve all my money back regardless of how much I have paid for

Thank you

Desired outcome: I never even received the 2 gold bridesmaids dresses at all and it's still under tailoring

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MichLe
Shirley, GB
Mar 13, 2023 1:13 am EDT
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I’m having the same issue. They want to refund me 10% of what I paid!

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4:44 pm EST

Hebeos Wedding dress, not happening with Hebeos

I ordered a wedding dress from Hebeos, I am on a weight loss journey also. When I ordered this dress, I ordered a 41 bust; I currently wear 38. I wanted to have extra fabric for alterations. When I received the dress from the waist down, it was a bit big. However, the top was waaaay too small. If I had to guess, it is a 32-bust. I immediately took the dress to a seamstress to see if it could be altered in any way. To my disappointment, the seamstress told me there was no fabric to let out to make the top part bigger to fit me. After going to the seamstress I contacted customer support through email. About 2 days later, Hebeos responded with I have 6-24 hours to respond with pictures. I could not submit pictures in that time frame due too my fiancé was with me the whole weekend, and tradition is; the groom is not supposed to see the dress until the wedding day. On Monday, I went to the email to prepare to send pictures, and I notice another response email stating, "thank you for the pictures; please kindly take your dress to a seamstress" WHAAAT? I had not sent pictures. Why did I only have 6-24 hours to respond they took at least 48 hours to respond to me. I sent pictures anyway and stated the reason why I had not sent them over the weekend. I pleaded for understanding and requested a response. Now I cannot get any response from Hebeos, and I am out almost 200.00 dollars. I do not! recommend this company. They do not stand behind their products and are a total rip-off.

Desired outcome: I want to return this dress and get my money back. I tried to download pictures. I keep getting an error unsupported message

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11:09 am EST

Hebeos Bridemaid dress

We ordered a bridemaid dress from this website after reading that there was a 14 day return policy. Dress was not custom. When we got it dress was cheap looking and exposed entire vagina. Not appropriate for a wedding or life in general. Was told we needed to have it altered. No alteration was going to fix this monstrocity. They are lying to prevent the return of the dress. Would never order from them again.

Desired outcome: Full refund for the produxt as stated under policies!

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1:50 pm EST

Hebeos Dress

Order number U30221015224205203. I ordered a standard size, non custom dress on 10/15/22. Their website states standard sizes can be returned. It was too small. I emailed them and at first they had me send pictures of myself in the dress which I thought was weird. Then they told me sometimes standard sizes don't fit everyone and to take it to a tailor. How am I supposed to get a tailor to add fabric? If I wanted to exchange I would have to buy the new dress first. That's just so they can get more money. It's cheaply made and I want my money back from these thieves.

Desired outcome: Want a full refund

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MichLe
Shirley, GB
Mar 13, 2023 1:13 am EDT
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I’m having the same issue. They want to refund me 10% of what I paid!

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10:23 pm EDT

Hebeos Wedding dress

I ordered a dress from this company and was super excited about it. It took a long time to get here and then when it finally came it did not look like anything like the picture. It also had multiple snags and was missing part of the hook on the back. I tried to return it and they won't let me. Do yourself a favor and don't order from this company! I wish I would have done research before I ordered from them. ☹️

Desired outcome: Refund

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9:45 am EDT
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Hebeos Returning a dress that was NOT custom made

I ordered a dress to try for my wedding in June. It was NOT custom made! I questioned the sizes and specifically asked about a refund if it did not fit. The dress did not fit! I was told twice by two different people that the dress could be returned (I have the proof). They are refusing to send me a refund or a return shipping label even though I sent a copy of the emails to prove they said it was returnable. Again dress was NOT CUSTOM made. I received it within 2 weeks.

Desired outcome: I want to return dress and get my money back! I will pursue further if I have to!!

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7:09 am EDT

Hebeos Poor quality dress with faulty stitching no refund offered.

I ordered 2x dresses on 3rd September 2022.

Both dresses arrived on 23 September 2022.

Both dresses are poor quality, not like the display pictures at all and have faulty workmanship- loose threads etc.

I have applied for a refund on this basis and they asked for pictures. I evidences the poor quality and workmanship and they have asked if I can pay to get a local seamstress to fix them.

I just want a refund for the two terrible dresses but I'm going back and forward with emails. I feel scammed.

Desired outcome: refund.

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Cathi Martin
US
Nov 04, 2022 12:15 pm EDT

Ordered a wedding dress and initial order was the wrong size so immediately sent them an email requesting a different size and included the measurements including bra cup size. Per their website if you change your size within 3 days of order, they will comply. I got a response, no worries the order would reflect the correct size. Specifically sent measurements as they say "custom altered" all over their page. Their standard size did not reflect a large enough waist size. The dress came and would not zip. Contacted them about a refund and they replied "Since your dress was made in a standard size and strictly inspected before shipping out, would you please tell us your actual measurements of bust, waist and hips? We need to check if the wrong size was chosen. " I sent them a reply and copy of the email requesting the different size that included measurements and sent them the measurements again. Their response "Thank you for your cooperation. Compared with our size chart, your actual measurements do not match the size you chose. It’s such a pity that you did choose a wrong size. We are so sorry to tell you that it cannot be returned in this case because our dresses are all made to order and cannot be resold." Well, if the dress is made to order, and they were provided the measurements, why doesn't it fit? Is it made to order or standard size? Per their website return policy "Sizing or Fitting Issues

As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications." This dress is more than 1 inch off. That being said per their return policy " Size Deviation

If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we offer limited alterations reimbursement" and finally "Item is the size you ordered but does not fit

Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible." They are a scam! They make ill fitting dresses that are not hand altered and customized at all and pocket your money! This is internet sales fraud at it's finest and I will be contacting the justice department regarding this.

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5:15 am EDT
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Hebeos dress material not as picture shown

I ordered this dress as the picture on the website looked nice and there were lots of good reviews. After receiving the dress, the material was not the same as the picture shown (which is lace) and what I received was not lace. Furthermore, I later found this same picture advertised on a local bridal boutique and realised Hebos stole their photo and made a cheap knockoff with different material. In my opinion this is false advertising as Hebos should advertise their own photos of the actual dress they make and the material they actually use.

Desired outcome: I would like to return the dress for a refund

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6:17 am EDT

Hebeos 2 wedding dresses

The dresses are poorly crafted and look nothing like what is pictured. Cheap zippers and horrible customer service I totally reeled scammed out of my money. The best excuse I got was the dresses are hand made and can sometimes not look like the picture but isn’t that what I paid for. Do not buy from these people. I thought going cheaper was the better way to go but it ended up costing me more in the end. I even sent them pics of missing details and shabby details and they said at first a 10% refund then to 10% off next order as if I would ever order from them again to send it back on my dime and it would be a 30% restocking fee or sell them on my on. I’m sure they have ruined many a brides big day. 1st pic is what I was supposed to get. There’s no u determined detail and the cheap sequins and spaced out bling detail are gross at best

Desired outcome: I want my money back

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About Hebeos

Screenshot Hebeos
Hebeos is a reputable online fashion retailer that has been operating since 2015. The brand has made a name for itself by offering high-quality dresses at affordable prices, catering to customers across the globe. The company's website is well-designed and easy to navigate, making it a convenient platform for customers to shop for their dream dresses.

One of the most significant advantages of shopping at Hebeos is the vast selection of dresses available. The brand offers a wide range of designs that cater to all tastes and occasions. Customers can find dresses for prom, weddings, parties, and other special events, with sizes ranging from petite to plus-size. Hebeos also offers a range of accessories to complement their dresses, making it a one-stop-shop for all fashion needs.

The quality of the dresses offered by Hebeos is exceptional, with a focus on attention to detail and materials used. The brand uses high-quality fabrics and materials, ensuring that their dresses are comfortable, durable, and long-lasting. This has garnered a lot of positive reviews from customers who appreciate the quality of the dresses they receive.

Another advantage of shopping at Hebeos is the affordable prices. The brand offers dresses at prices that are significantly lower than those offered by high-end retailers. This makes it accessible for
How to file a complaint about Hebeos?

Here is a comprehensive guide on how to file a complaint against Hebeos on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Hebeos in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Hebeos. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against Hebeos on ComplaintsBoard.com.

Frequently asked questions (FAQ) about Hebeos customer service
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Is Hebeos a legitimate online store for purchasing dresses and other clothing items?

Yes, Hebeos is a legitimate online store for purchasing dresses and other clothing items.

Are the products sold by Hebeos of good quality?

The quality of products sold by Hebeos can vary, but generally, customers have reported being satisfied with the quality of their purchases.

Is it safe to enter personal and payment information on Hebeos' website?

Hebeos' website is encrypted and secure, so it is generally safe to enter personal and payment information.

Does Hebeos have a good reputation among its customers?

Hebeos has mixed reviews from customers, with some reporting positive experiences and others reporting negative experiences.

Does Hebeos have a good return policy?

Hebeos has a return policy, but customers have reported difficulties with returns and refunds.

Is Hebeos a reliable online store?

Hebeos' reliability can vary depending on the specific customer experience, but overall, it is a legitimate online store.

Does Hebeos sell counterfeit products?

Hebeos does not appear to sell counterfeit products, but the authenticity of some of their designer-inspired dresses has been questioned.

Does Hebeos offer free shipping?

Hebeos does offer free shipping on some orders, but it may not be available for all orders.

Is Hebeos a scam?

Hebeos is not a scam, but some customers have reported negative experiences with the store.

Does Hebeos have a good customer service team?

Hebeos' customer service team has received mixed reviews from customers.

Does Hebeos sell dresses at a reasonable price?

The prices of dresses sold by Hebeos can vary, but they are generally considered to be reasonable.

Is Hebeos a Chinese company?

Yes, Hebeos is a Chinese company.

Does Hebeos have physical stores?

No, Hebeos does not have physical stores.

Are Hebeos' dresses true to size?

The sizing of Hebeos' dresses can vary, so customers are advised to consult the size chart before making a purchase.

Does Hebeos offer custom sizing?

Hebeos does offer custom sizing, but additional fees may apply.

Does Hebeos have a good selection of dresses?

Hebeos has a large selection of dresses, but the specific styles and sizes available can vary.

Is Hebeos a reliable source for prom dresses?

Hebeos is a legitimate source for prom dresses, but customers should do their research and read reviews before making a purchase.

Does Hebeos offer discounts or promotions?

Hebeos does offer discounts and promotions from time to time.

Is Hebeos a good option for bridesmaid dresses?

Hebeos can be a good option for bridesmaid dresses, but customers should read reviews and carefully consider the sizing and customization options.

Can I trust Hebeos with my credit card information?

Hebeos' website is encrypted and secure, so it is generally safe to enter credit card information. However, customers should always exercise caution when entering sensitive information online.

Is Hebeos a legitimate fashion retailer?

Yes, Hebeos is a legitimate fashion retailer that has been operating since 2015.

Are the dresses sold by Hebeos of high quality?

Yes, the dresses sold by Hebeos are of high quality, with a focus on attention to detail and materials used.

Does Hebeos offer a wide range of dress designs?

Yes, Hebeos offers a wide range of dress designs that cater to all tastes and occasions.

Are the prices of dresses sold by Hebeos affordable?

Yes, the prices of dresses sold by Hebeos are affordable, with regular discounts and promotions.

Does Hebeos offer a range of sizes?

Yes, Hebeos offers a range of sizes, including petite and plus-size options.

Is Hebeos a reliable online retailer?

Yes, Hebeos is a reliable online retailer with a dedicated customer service team.

Does Hebeos offer international shipping?

Yes, Hebeos offers international shipping to customers across the globe.

Is it safe to purchase dresses from Hebeos?

Yes, it is safe to purchase dresses from Hebeos, as the brand uses secure payment processing and has a privacy policy in place.

Does Hebeos offer a return policy?

Yes, Hebeos offers a return policy for customers who are not satisfied with their purchase.

10. Does Hebeos offer custom sizing?

Yes, Hebeos offers custom sizing for customers who require it.

11. Does Hebeos offer a range of accessories?

Yes, Hebeos offers a range of accessories to complement their dresses.

12. Is the website of Hebeos easy to navigate?

Yes, the website of Hebeos is well-designed and easy to navigate.

13. Can customers contact Hebeos customer service?

Yes, customers can contact Hebeos customer service via email, phone, or live chat.

14. Does Hebeos offer dress alterations?

Yes, Hebeos offers dress alterations for customers who require them.

15. Does Hebeos offer a loyalty program?

No, Hebeos does not offer a loyalty program at this time.

16. Does Hebeos offer expedited shipping?

Yes, Hebeos offers expedited shipping for customers who require it.

17. Does Hebeos offer gift cards?

No, Hebeos does not offer gift cards at this time.

18. Is Hebeos a sustainable fashion brand?

There is no information suggesting that Hebeos is a sustainable fashion brand.

19. Does Hebeos offer group discounts?

Yes, Hebeos offers group discounts for customers who purchase multiple dresses.

20. Is it possible to track the shipping of a Hebeos order?

Yes, customers can track the shipping of their Hebeos order using the tracking number provided.

Overview of Hebeos complaint handling

Hebeos reviews first appeared on Complaints Board on Sep 27, 2017. The latest review Mixed Feelings but Worth Considering was posted on Mar 27, 2024. Hebeos has an average consumer rating of 1 stars from 158 reviews. Hebeos has resolved 0 complaints.
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  1. Hebeos Contacts

  2. Hebeos emails
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    UAB “Taurus Lithuania”, Jogailos g. 9, Vilnius, 01116, Lithuania
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    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 20, 2024
Hebeos Category
Hebeos is ranked 144 among 159 companies in the Women's Clothing category

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