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VergeGirl Customer Service Phone, Email, Contacts

VergeGirl
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1.3 12 Complaints
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VergeGirl Complaints 12

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K
12:27 pm EDT
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VergeGirl Phone number

Yesterday I ordered two tops from verge girl. I entered discount code for 20 percent off which I didn't get but didn't know it till I already completed my order. This is ridiculous! I emailed two different places but got NO response. Today I went in to check to see if it had been given and it has NOT been done. I also saw that only one of the tops had been shipped. I tried calling them but the phone numbers they have listed didn't go through. I am THOROUGHLY DISGUSTED with this. Please see if u can find out what's going on. Thank you KERITA RENA HILL.

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N
8:45 am EDT

VergeGirl Pool Side Floral Mini Dress

I ordered the poolside mini floral dress, which arrived with a stain, and the material not up to standard at all was thin and fraying.
I contacted verge girl as soon as the item arrived, I sent over proof of the dress being stained, I did ask for money back into my bank account but they ignored this request and issued me a gift card.
I was hesitant on using this gift card due to the condition the dress came in, but after a failed attempt of getting the money back into my bank account, I felt I had no choice but to use the gift card, which may I add was not refunded the shipping cost, only the dress's cost.
I used the gift card and waited for my tracking email to come through, which after a week it did not, I then contacted verge girl who told me in order for the item I ordered on the gift card to be sent over, I would need to provide more proof of the dress being stained, Yet I did provide photos, and was issued a gift card, only for them to tell me I would need to send more proof to have the order sent out. RIDICULOUS RIGHT?

Desired outcome: Money refunded into my bank account

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S
12:06 am EST

VergeGirl Stop the alcoholism promotion in photos

Disgusting advertising of models constantly holding a Wine glass in most of the photos displayed on the website. There is more photos of models looking drunk and constantly holding wine glasses in nearly most of their photos on the website. So basically you spend more money drinking while working than helping your business to grow more positive in other ways.

You are nothing but a bunch of Drunks advertising "shop at Verge Girl and become a drunk online shopper." I have 2 lawyers looking and wanting to make this a strong argument in higher courts.

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Is VergeGirl Legit?

VergeGirl earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds VergeGirl to be a trustworthy company. Although there's a 8% resolution rate for customer complaints, which deserves attention, VergeGirl is known for their high standards and safety. If you're thinking about dealing with VergeGirl, it's wise to check how they handle complaints.

We found clear and detailed contact information for VergeGirl. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Vergegirl.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for VergeGirl have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Vergegirl.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While VergeGirl has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 12 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website belonging to VergeGirl has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • The website associated with VergeGirl sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
  • VergeGirl has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
ComplaintsBoard
S
11:06 am EST

VergeGirl travel notes shirred top

the Shirt I ordered was adorable however, before I even got to wear it out I noticed that the elastic band in one of the cups to keep it tight and ruched must have snapped. It would stick out and have no way of holding my breast in. Literally exposed. The top was cute and fabric was good. I'm not sure if it came messed up or not because I waited a month or so before I actually wore it. My other top was very cute and problemless though

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S
3:47 am EDT

VergeGirl constant low stock

Smaller sizes are constantly out of stock, and have been this way for all of the years I have been visiting the site. It's very frustrating to have almost no options in your size and restock takes a long time if at all. Since the smaller sizes are clearly popular, I don't understand why stock can't be increased from the beginning. Generally love the range, but the lack of stock is ridiculous.

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M
4:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

VergeGirl refusing to refund my money

I returned almost $800 worth of merchandise in perfect condition from the U.S. it cost me almost $100 to return it. Because it apparently arrived a couple days past their cut off, they are refusing to refund my money. The merchandise I did keep fell apart within one or two washes. Their return policy and customer service is terrible- they DO NOT CARE about their customers.

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M
1:38 am EDT

VergeGirl returns

*do not buy from verge girl*
My item was returned within 14 business days. However they processed a gift certificate exchange instead of monetary value. Secondly they refused to accept an item that they believe had been damaged by myself, yet I didn't even wear the item and the tags were still attached and it remained in its plastic. Demonstrates what poor quality they send out to clients. Terrible customer service and clearly no understanding of consumer law. Will not be shopping again.

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N
4:05 am EST

VergeGirl shop elsewhere

When I first saw your clothes, I fell in love with it. But when I first experienced the way you treat customers I thought that I will do y business elsewhere and will be ok without having your clothes in my wardrobe.
I've read the others review and unfortunately, I have to agree with them. Your staff is really very ignorant and should be trained before dealing with customers. They were rude to me too, as you guessed, so I don't want to come back.

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M
2:17 am EDT

VergeGirl rude staff

I have been with them for several years, and even though I rarely attend their stores, I have never been treated in a rude manner.
But unfortunately, it happened to me yesterday and I think I should tell you.
The manager at the store was rude to me answering my simple questions. I really didn't intend to offend her and I was very polite, so I don't know what made her think she had to be so obnoxious to me. I didn't buy anything. I was leaving this store trying not to cry. It really was terrible.
I am sorry, due to emotions I didn't remember this woman's name.
This happened yesterday, October 23d, Brisbane store.

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J
8:19 am EDT

VergeGirl stay away!

I will start with basic moments

1) their stuff. Leaves much to be desired. Most of them are unprofessional. No one demands them to get a special degree to work there, but it's nothing hard to smile and be polite with customers.

2) prices. Nice. But there's always a but. It's the next point.

3) Quality. The poorest of poorest. I think it's something I was really dissatisfied with. No, for real. Fix this issue.

4) Policies. Sly, sneaky, use against you.

5) Returns. Read about the policies. Good luck if you return items for a full refund.

6) Refund. Good luck as well.

Conclusion: you are now warned, but I highly recommend to avoid them.

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V
9:24 am EST

VergeGirl horrible company!

At first I was so excited when I saw their beautiful and unique clothing. I purchased some clothing and even paid the expensive shipping. When my items arrived I tried them on and noticed that the strap that tied the shirt together was already shredding apart. I was so angry! I paid over $65 for just one shirt! I contacted customer service immediately and they expected me to pay for the return shipping! They also wanted to examine the shirt before they would decide what to do. There is no way I was going to pay extra for shipping again. I wasn't even sure if I'll see my money! I'll never shop there again! They have expensive clothing that is poorly made, the material is horrible and customer service is beyond ridiculous.This is by far the worst experience I have ever had!

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R
2:04 pm EDT

VergeGirl their top was too expensive, but the quality was terrible

I bought top from www.vergegirl.com and the price for the top was $70. It looked nice, but the price was too outrageous. I got a piece of cloth, which didn’t look the same as on the picture and the seller refused to change the top. He told me that the top in good condition and he didn’t see any other reason why he needed to change it. But I couldn’t wear this rubbish and was so upset that I wasted money. People, run from this terrible company.

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Overview of VergeGirl complaint handling

VergeGirl reviews first appeared on Complaints Board on Sep 13, 2015. The latest review Phone number was posted on Jul 27, 2021. The latest complaint Phone number was resolved on Jul 27, 2021. VergeGirl has an average consumer rating of 1 stars from 12 reviews. VergeGirl has resolved 1 complaints.
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  1. VergeGirl Contacts

  2. VergeGirl phone numbers
    +61 7 3172 3479
    +61 7 3172 3479
    Click up if you have successfully reached VergeGirl by calling +61 7 3172 3479 phone number 0 0 users reported that they have successfully reached VergeGirl by calling +61 7 3172 3479 phone number Click down if you have unsuccessfully reached VergeGirl by calling +61 7 3172 3479 phone number 0 0 users reported that they have UNsuccessfully reached VergeGirl by calling +61 7 3172 3479 phone number
    +61 7 3252 5493
    +61 7 3252 5493
    Click up if you have successfully reached VergeGirl by calling +61 7 3252 5493 phone number 2 2 users reported that they have successfully reached VergeGirl by calling +61 7 3252 5493 phone number Click down if you have unsuccessfully reached VergeGirl by calling +61 7 3252 5493 phone number 0 0 users reported that they have UNsuccessfully reached VergeGirl by calling +61 7 3252 5493 phone number
  3. VergeGirl emails
  4. VergeGirl address
    Shop 6/158 Adelaide street, Brisbane, Queensland, 4000, Australia
  5. VergeGirl social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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