Haynes Furniture Company — Stay away from Haynes!
On December 31, 2005, my wife and I, aged 49 and 53 respectfully, went to the Haynes Furniture Store in Newport News, VA to shop for additional furniture for our new house. The sales ad attracted us because it said "no payments, no interest for 2 years". This lured us in. Our money was real tight and we needed to set up our new house. We figured we could pay it off within the 2 year timeframe, at OUR convenience.
We explained to the salesman why we were there and he was delighted. If we told him once, we told him a thousand times, that we were there because of the "no payment" part. He agreed and said we don't have to worry, he'd take care of us. My wife picked out $6,000 worth of furniture. The salesman wrote down each piece as fast as she picked it out. When we were finished, he completed the paperwork and said he was going to the credit department to confirm the order. When he returned, he said we'd have to put down 20% to lock in this good deal. I gave him my credit card. They charged $1,200 towards my account. We had to wait while the final paperwork was done. It took about an hour. When the salesman came back in he presented our bill of sale to us. He explained, and pointed out, the finance charges that would occur if the bill wasn't paid for in 2 years. I said I understood. He asked me to initial the finance statement and sign the bottom of the bill. I did and we left, happy with our shopping experience.
Five weeks later I received a bill in the mail from the Home Furnishing Credit Company, a subsidiary of Haynes Furniture. I called them immediately to explain a mistake had been made. They said to check my contract. It requires a minimum payment. I did and, to my complete amazement, at the end of the finance charge statement, hidden in the corner was the words "Min payment required". This was not deal my wife and I signed on for.
I contacted the store salesman, who has selective amnesia, and then the store manager. The store manager was more helpful than the salesman but claims the credit department wouldn't change the salesman's screwup. She was sorry. Now we're stuck with a monthly payment that puts our finances in a tighter bind.
Haynes Furniture is a complete ripoff. They lure you to the store, sweet talk you the whole time, then, when the time is right, sucker punch the unsuspecting. The customer is NOT number 1 at Haynes. The dollar bill is. Stay away from Haynes!