Harvey Norman Broadmeadowsarrogance and no respect to customers

1

I believe Harvey Norman need to take a look at how they select their managers. Especially the Broabmeadows store in Victoria. Bully tactics arrogance and no respect to customers can only reduce amount of customers. I had bad experience with one of the employee in Harvey Norman Broadmeadows game store, as I have found out latter, he is second in charge. I was going to purchase PS3 + sound system with it. Because of his arrogance I left the shop and I made the purchase form store next door. This event happened on Friday 12 September 2008 at 6 PM.

I WILL NEVER COME BACK AS CUSTOMER TO HARVEY NORMAN .!!!

Responses

  • Ha
    Hashem Sep 30, 2008

    I used to be a sales person at Broadmeadows in the Computer department in 2006. Being a salesperson is very very tough. Their wages are very low and they have to work very hard to get the small commission. You have to understand that Sony Playstation has very low commission. In fact most of the time stores actually loose money selling them. They only make money with add ons like games, warranty, etc. Although this is no excuse for poor customer service, there is no motivation for the salesperson to give you the royal treatment.

    While I was working at Broadmeadows, even if a product actually lost me commission, I will still provide excellent service to my customers. So you have every right to complain. Harvey Norman have been fantastic in providing low income earners an opportunity to buy things on no interest payments. They have been doing so for many years. They also sponsor events, sports and charities. I still highly recommend that you continue to shop at Broadmeadows. If you were not satisfied with the service then send a letter to the Manager of the store or even go higher and send a letter to Sydney where the Harvey Norman headquarters are.

    By the way, the reason why I left Harvey Norman was to pursue a career in the banking industry and not for any other reasons.

    Good luck and I hope you have better experiances.

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