Harvey Norman’s earns a 1.9-star rating from 0 reviews and 556 complaints, showing that the majority of customers are dissatisfied with purchases.
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no delivery of washing machine or informed of that it would not be delivered.
Washing Machine ordered from Harvey Norman was told that it would be deliver the following week and the Wednesday and it would be first on the truck. I had to go work so as it had not arrived, I phoned Harvey Norman Port Macquarie to find out if it was on the truck.
I was informed that it had been sent back to the Sydney as it was stock taking time and nothing could come into the warehouse. NO ONE BOTHERED TO PHONE AND INFORM THE CUSTOMER OR THE SALES PERSON ABOUT THIS MATTER.
The Manager of white goods was so what we will sort it out when we can. I as the customer should just wait for him to have time after he had visited the local radio station. So I still don't know when it is arriving as the staff, push customers around and show no interest in giving good service in a time when the economy is down.
Maybe it is time that the big Bosses of the companies get involved instead of closing stores or complaining of business being bad.
The complaint has been investigated and resolved to the customer’s satisfaction.
incompetent and rude service
I purchased a Lachlan bunk bed for my 2 boys on Feb 21st of 2008 and it was delivered on Feb 27th. No problems there. The problem started when the base of the bottom bunk warped and buckled, under only the weight of a 60kg 13 year old boy.
I called the Goulburn store where the bunk was purchased on 12 Feb 2009, spoke to Cathy, who was going to contact the supplier and call me back. 2 days later, after hearing nothing further, I again phoned and spoke to Cathy who said the supplier would replace the side rail but they weren't sure when they would next be in the area. It was then that I had to try to explain to Cathy that it was not the side rail that buckled, but the base, "where the mattress goes". She again said she'd contact the supplier and get back to me. Another couple of days later, I have to phone again. Apparently Cathy is still waiting on word from the supplier. Says she will phone them then call me back. Hooray, she actually did. The supplier has stopped making the steel frame bunks, which I have. OK, enough is enough. On Tuesday 24th, I take photos of the damaged base plus a part that was also damaged which would also need replacing. This time I was "graced" with the service of a rather dull and uninterested sales man named Damien. Damien checks with Cathy and also tells me that the supplier no longer makes the steel based beds but offers to contact them to see if they may have any left overs in their warehouse. I also gave him the small piece required to attach the bed head/end to the base and said I'd need another. He tells me that he is sure they have heaps of spare bits in their warehouse. (I have never seen this piece or a replacement again).
I was in Goulburn again Wednesday, so I stopped in to see Damien who looked at me blankly, so I had to retell my story and remind him of the photos. "Oh, the supplier still hasn't called back", he says. I ask if he could chase it up. "Sure", he says. Once again, though, the answer is a very vague, "they haven't found a base yet" and, "they will call me back".
Finally, I went into the store again today armed with my 13 year old and my 8 year old son, who was up crying last night because he wanted to sleep in his bed (he has had to sleep with me since the base collapsed, resulting in restless nights for us both). Damien again dithered and dathered. We gave him an hour to get a definate answer about the bed. Either a replacement base or a new bunk.
The hour passed and we returned to the famous words of, "they haven't phoned back yet". So, we settled in and waited. I explained that we have not had enough sleep for 2 weeks and that it was not satisfactory. Eventually, I convinced him to let me see his manager. Now, this guy, named John, was a real ###, full of arrogance. He approached with, "what's the problem?" So I told him. The staff are inefficient and we had been waiting for 2 weeks for this issue to be resolved. He claimed to have no knowledge of the case as he has been away for 2 weeks (how convenient), however, on Monday, Cathy said that the manager would be in on Tuesday. ? Well, despite my desperate pleas to get the bed replaced, he was adamant that it was up to the supplier to decide whether to send a new base or new bunk. I said that another week of our current sleeping conditions was not going to be helpful and that I wasn't happy with that. He then stood there and said, "we can argue about this all day, but it won't make any difference". I decided then that maybe I should mention that he was the retailer and, as such, the onus was on him to rectify the situation as quickly as possible and then he should take it up with the supplier. I also mentioned the Dept Of Fair Trading. Finally he offers his "word" that I would have a replacement base or a new bunk on Thursday of next week and, if not, he would replace the bunk with one from a different supplier. I'm not holding my breath and I have absolutely zero faith in him or his staff. I will never waste my time with Harvey Norman again. No matter what wonderful "deals" or offers they have, you will definately find a better one elsewhere with superior customer service and after sales support. It seems that, once sold, Harvey Norman wipe their hands of all goods. I also have to ask, where is the complaints department? Maybe they wouldn't be able to supply enough staff to take all the calls...
The complaint has been investigated and resolved to the customer’s satisfaction.
I believe very little of your story.
Nice little story, pity it's full of mistruths and misrepresentations.
but of course you come from your own la-la land where if you spend money somewhere that gives you the right to carry on like a goose.
catalogue
We were interested in purchasing a matress advertised in our letterbox delivered Harvey Norman catalogue. As the store is 50 kms away, I rang to see if they had any in stock. No, they didn't, and weren't getting any in. Fair enough. On reading the fine print, (on the last page right at the bottom!), I found this: "Goods described in the catalogue will not be on show or available at any Havey Norman franchised store apart from Harvey Norman franchised stores within the Harvey Norman Marion Complex. Prices may vary between Harvey Norman franchised stores...as determined by that relevant Harvey Norman fanchisee. Prices of goods described in this catalogue and offered for sale by Harvey Norman franchisees located out of the Metropolitan area will be higher than prices in this catalogue."
This is deliberately misleading, and I'm glad we didn't drive 50 kms with the trailer to be disappointed. Shame on you harvey Norman.
The metropolitan area is a 4 hour drive away for us. Hello, what is the point of giving us their catalogues, when we wont even get the product for the advertised price because our store isn't in the metropolitan area, specifically the Marion Complex?
To make it even more misleading, right above the small print, our store location is listed.
The complaint has been investigated and resolved to the customer’s satisfaction.
Someone lost his Job as a Franchisee...obviously every company has to make money and in working in a small Harvey Norman store in a local town you will come to realize that its actually a community centre for everyone to come in and get there goods and have a bargaining session for the best price they can. They remember the staff and they remember the service so what Gerry does (keeps hundreds employed accross Australia) isnt that relevant. Why cant HN try to expand into other countries? Arnt we having more and more taken over by them. All our old icons going. I can tell you one thing about Harvey Norman. IT WILL REMAIN AUSTRALIAN! And the you can always stock transfer Jason so I wouldnt worry what you were allocated as much.
As an ex Harvey Norman franchisee I can assure you that this is a normal occurance - as a store in many cases you are allocated a certain quantity of advertised specials, according to your percentage of sales - so if there are limited quantities available - which is very common with "good deals" - then all the smaller stores get very little - I stood up in a franchisee conference and questioned this practice - I asked why I was allocated 1 or 2 of an advertised product when there were quite often 4 or 5 people asking for it on day one of catalogue, while larger stores were getting 20, 30, 40 or more of a product- I stated that HN could quite easily give the smaller stores at least a reasonable qty and the larger stores would still have lots - of course nothing changed. Harvey Norman would like everyone to believe they are in regional centres for the benefit of locals - what a load of crap - they are there to take your money - if they were concernd about your interests they are quite capable of rectifying this situation - so it's easy to work out whose interests they are looking after! The average Australians are the ones who enabled certain HN people to become very wealthy - and the hard working Australian people who give HN their money should let their feet do the talking - go somewhere else because HN are motivated entirely by one thing - profit! HN make a big deal about opening HN, Domayne or Joyce Mayne stores in regional communties (servicing the locals, employing locals etc.) but has Gerry Harvey interrupted his "Go Harvey" crap commercials to apologise to the people left in the cold when he closed stores because they were not profitable? It's quite interesting that HN can take tens of millions of dollars from hard-working Australians, lose millions of dollars in Ireland, and then dump on the people who gave them the money, which are of course those same hard-working Australians. I wonder how the Australians that have lost jobs here feel about the millions of dollars HN have taken out of the country to support people in Ireland? What a nice Aussie company they are! Your concern for your fellow Australians is overwhelming Gerry - maybe you should move to Ireland - and take your whole stinking company with you - so the Australian public can spend there money with companies that will support them.
credit note
I have a credit note issued by the Harvey Norman store in Warragul. When I tried to use it to make a purchase I was told it was issued by the computer department which was a different franchise even though it is in the same store under the same roof . The amount of the credit is only $39.95. I find the attitude of this particular store extremely poor, surely they could have an internal system to address this. Over a time period I have spent thousands at this store & have allways paid cash. A letter sent to the general manager has never been acknowleged . Dissapointed yes I am, but I m sure Retravision appreciated the sale of the computer that I am now using [yes I did pay cash] Trevor Burton
The complaint has been investigated and resolved to the customer’s satisfaction.
Well I do agree with you trever they should have made an arrangement to swap the credit from computers to electrical, however you must remember that they are individually franchised and although they are under the same name they have two seperate franchisees. It would be the same if you went to a toy shop and had a credit there and wanted to get your money back so you could go next door and purchase a toy from a different toy store. That being said it was a small amount and if you are a good customer then they should have swapped it. It may be a guildline that that store follows. And im not sure but you said you " but I m sure Retravision appreciated the sale of the computer that I am now using [yes I did pay cash] Trevor Burton...didn't you say the credit was on computers anyway...?
re refunds whatsoever
I purchased a 3 seater swing, as a gift, for the new patio, my son was building. Took it down to my son and realized it would be too big for the area, so we did NOT open the box. I tried to get a refund, as the box was UNopened and I had the receipt. Told (quite rudely) that Harvey Norman do not sell goods, to give refunds. I tried to explain the situation, but was told they do not give refunds, for whatever reason. I was very annoyed, so I phoned Harvey Norman head office and spoke to a lady, who was so polite and she said she would ring the store for me and that I should hear from the store soon. I hadn't heard for a few days, so phoned this lady again and she said she would ring store again and I would hear from them. Several days later, I received a phone call, to say they would take the swing back BUT they would take 20% cancellation fee - that amounts to $99.00. I think this is "highway robbery" and I feel I am entitled to a FULL refund.
Can you help me to get my FULL refund.
Without trying to sound like an A-hole, but being an ex employee of Harvey Norman, I get why they are charging a fee for returning a bulky item, you take up the time of a sales person several times. You also have the warehouse staff that have had to serve you and pick the stock and now have to check the stock and put it away.
If people did their due diligence and knew measurements before going shopping, life would be easier and cheaper.
If you went in with measurements and the sales person made a recommendation and got the sizing, colour or shape wrong then I would say it's up to the store to fix the issue (including giving a full refund)
Change of mind laws
They actually don't have to give you any refund, you are lucky to get anything.
Harvey Norman Erina NSW refused to refund my bluetooth speakers when I changed my mind 2 days later. They hadn't even left the shopping bag. I was told 'no refund for changing my mind under any circumstances'. But their policy states 'normally no refund'. When I asked what they meant they said they'd take a 20% 're-stock' fee from the refund, which amounted to $86. I was disgusted so I went down to the store & insisted on a refund. In person, the same shop assistant said I could have a refund without paying the 20% charge when I said I would keep one of the speakers. So all that being clear as mud, how do consumers ever know what the Harvey Norman refunds policy really is? And whatever happened to good will! I'm never going back to HN, anywhere in Australia. I'd like to make a formal written complaint, but how? What I worry about is what happens to customers less assertive or more vulnerable than me... Shame on you Harvey Norman.
ACL states that retailers don't have to give a refund based on change of mind.
however, if the retailer would like to try and keep the consumer happy they should at least offer an exchange or credit
Oh, I know how you feel. I had a complaint with Harvey Normam Loganholm, Queensland on 21 January 2011. I took the faulty telephone product back to the store. The staff just argued and argued and argued the toss. They tested the phone between 2 rooms and they said it worked fine. My reason for the return was simply the phone did not work in my home on my landline when I called automated numbers. Harvey Norman staff said I should complain to Telstra about the phone line. I wasn't doing that. Nothing wrong with the phone line. Its been perfect for 10 years. The staff kept arguing and refusing to help. They did not call for supervisors or manager, yet tried to accuse me of lying because I offered to buy a better moer expensive phone from their store. They said we do not do exchanges or refunds if you don't like the product. Well, that was red rag to a bull after the 10 minutes argument. I of course hit the roof and yelled at the guy stating my case. I did not threaten him or the store. I did not touch him. I just yelled stating the phone would not work in my home that I had lived in it for 10 years and had several phones and computers working without any problem at all.
Eventually some other Harvey Norman guy turns up. No smile, no hand held out introducing himself saying "Hi I am the store owner, Mr. so n so. Please can I be of assistance here to sort out any problem?" No. none of the polite stuff, lets calm the situation down and work things out over a $75- Telstra phone.
No, the guy just turned to his staff "Give the customer his money back immediately. A full refund! and you get out of my store" "You dont yell at my staff. I get you a refund and dont you ever come back to this store!" The guy never introduced himself, never apologised for any difficulty and clearly did not want me to shop in Harvey Norman again. Yes, I got the refund. Yes, I did explain I wanted a better phone and was to prepared to pay extra for it. No, he just scowled, never smiled once or offered any help or wanted to listen to my side. He was a much shorter guy and he wanted to do all the talking. Telling me off like a headmaster to a naughty schoolboy.
Well, I asked the guy for his name, because he never offered it. I asked for his card. He gave it and it said franchisee. And I can assure you I will NEVER EVER shop at any Harvey Norman store ever again, neither will my family or my kids, my grandkids, my friends and neighbours and anyone else who doesn't support the attrocious retail attitude. I mean the guy did not even offer to swap the phone over for one that did work. If this is the quality and standard of their service, to argue and argue with a customer till he snaps, then fob him off without listening to the customer's problem and helping him out, then I will spend my money elsewhere. In fact straight after my wife and I went to Myers and bought a phone there.
I purchased a plasma TV from Harvey Norman on Friday August 13 2010 and the first salesman I spoke to told me it would be in stock on Monday the 16th of August and delivered a few days thereafter. This salesman had to go out and I told this to the second salesman and he looked a little surprised but said it must be so then.
Today is September 3rd and to date I have not received no TV. called the store 4 times and have received 4 different excuses why the TV has not arrived yet...warehouse has been out of action...Panasonic has not released the particular TV yet...I am not the only one waiting...there are 40 costumers in the same boat as me..bla, blaaaa.
So it seem if they have 40 costumers on their waiting list, could this particular Harvey Norman store be holding $40000 of costumers money for about 20 days with no benefit to anyone but themself as they may well invest this money on the short term money market and make a handsome profit while the costumer is waiting and watching their old TV's.
I called and asked about it last Tuesday and was told it wold be delivered this week and they would call me the evening before to arrange a time, but as no call came this everning I guess it will be a few more days waiting time. VERY bad costumer service...think Harvey Norman and go shopping some place else.
20% cancelation fee is against the trade practices act
Suggestions:
1. talk to franchisee/store owner
2. call harvey norman head office and tell them about the cancelation fee (it is certainly not accepted as standard by Harvey Norman and i doubt they will allow the franchisee to continue to operate under the harvey norman name if he chooses to use such "tactics"
3. set fire to store :P
will not give refund
I purchased a garden swing, as a gift, for my Son and his family's new patio. My son thought it was too big for the area, even though we didn't take it out of the box, as we told him how big it was and we agreed it wouldn't fit on his new patio.
I tried to return it - UNopened in box and with receipt and was told "they do not sell goods, only to give refunds, for whatever reason".
I found the two "managers" I spoke to, very rude and theywould not even enter into any conversation with me, about this hard and fast rule.
I thought customers had rights too, but obviously not at Harvey Norman.
M. O'Connell.
bad sales & phone service.. deal not followed through by staff member
This is how I came to complain about Harvey Norman on this site.
Today, Saturday 18th October, I visited the Harvey Norman store on Main Street in Palmerston North, with my mother to purchase a 37' Lcd, and other appliances.
Once inside we looked at various LCDs as they were having a huge sale that ends tomorrow.
We were greeted by sales clerk Rebecca, who was really friendly. we advised her that we were interested in purchasing the Phillips 37' Lcd that was on sale, which she took note of, in her notebook, then we asked about microwaves, in which she showed us a variety of, we settled on a LG Wide 34litre microwave, which she noted in her book. From here we went and looked at universal remotes. located by their counter, and pc monitors.
We then looked at a Toshiba 20' pc monitor and advised we would also like to add that particular model to our shopping list, which she again noted in her notebook. We then went and looked at vacumm, in particular an Electrolux. we liked, therefore advised her we will also purchase this product.
She also convinced us to purchase the Lcd/Plasma screen cleaning kit, which we agreed.
we also needed a vga cable to connect the Toshiba pc monitor to our hardrive at home which we added to our list
Here's why I am complaining!
Phillips 37' HD Ready LCD - $995.00
Toshiba 20' PC Monitor - $499.00
LG Wide 34 Litre Microwave - $219.00
Electrolux Ergospace Vacumm - $199.00
VGA Cable - $89.00
LCD/Plasma Screen Clean Kit - $89.00
The above items is what we wanted to purchase, the total being $2090.00 and asked the staff member we were dealing with, what deal could she give us in regards to purchasing the above items in cash... she advised she will look into this and try and give us the best deal possible..
after waiting around in the store for 1/2 hour she came back with her quote for the above items we intended to buy and what a wicked deal it was... WE WERE QUOTED $1544.00 TOTAL for the above items( doulble checked with her to make sure).. Now thats what i call an awsome sale! we were on cloud nine for being quoted a price worth shopping for..and too good too be true..
Alas it was...with this wicked price in our heads, we walked over to the cashiers desk with our lovely sales clerk carrying the microwave and vacumm, vga cable and lcd/plasma screen clean kit.
Paid the total of $1558 cash and was advised to pick up lcd from their HN warehouse on the other side of town, address that was given for their warehouse was Tremaine Ave, so with our lovely purchases and awsome deal in our heads we headed to our car and loaded the items, where i realised we didnt have our toshiba 20'c monitor, thinking that we had to pick this item up at their warehouse with the 37' lcd, i headed back instore to our sales clerk to check if this was the case... unfortunately all she could say was 'sorry' and grabed a box that contained the monitor and carried it for me to the cashiers desk... where she then advised me that i had to pay $499.. I said that it was included in the quote she herself had given me before we made payment, again all i got was 'sorry' no other explanation given...HOW PISSED OFF I WAS! False sales quotes... not a bloody good look for the store.. as it turned out we hadnt been given a deal at all... Loss of our bussiness now due to one staff members incompetence at following through with a given cash quote.. ended up getting a refund for the vga cable for pc as we didnt have the monitor to connect to, hence the reason for getting the cable!
Totally pissed, left the store as their warehouse was closing in 45 mins. following the directions given by her, the sales clerk, I set off to their warehouse. Driving along from one end of Tremaine ave to the other end ( its one straight long, long road), keeping a look out for the HN name, we couldnt find the bloody place! I ended pulling over and phoning the HN number and asking where their warehouse was located exactly, I was told its located by the railway station, which i passed driving along tremaine. I also asked how do i make a complaint as i was not happy with the final service at the store and that i was also frustrated about being given the wrong address, the lady was speaking with just laughed and said there are no managers available as its the weekend and that i can ring on monday. I advised that this was not funny and will definitely be calling on monday...RUDE< RUDE
Maybe you should have checked your list and added it up, then you may have noticed it missing I find it so amusing you find it someone else's fault. Its not the same as going home with your fish and chips and the oysters are missing you had a written quote and an itemised receipt.
diddums.your life must be so hard.a salesperson made a mistake.its really not that big a deal.suck it you big whiny cry baby.
were told that product would be in stall soon we are still waiting
We purchaced a Nintendo DS pack on the 15/08/2008 on the addvertised product as it came with a extra game and carry pack. At the time there were no carry packs in stock so we were told it would be a couple of weeks and the stock would arrive, so we went ahead and purchased it. We took the products that were in stall and just needed to wait for the NDS 12 in 1 pack. Todays date is the 10/10/2008 and I have called the stall 8 times with no answer to when I would be getting the products funny anough I was told today that they have been selling this pack again but there is none in stock. I was upset at the fact no one had called to say the products had been put away for me, or were in stock again no one from the stall had called at all in the 8 weeks I've been waiting. So cutting a long story short my son still hasn't got all hes birthday presant. Regards Wally
Replied
bad customer service
Dear Sir/Madam
I have always thought you company was good and that there was many variety of electronics to choose from.But now, my aspect of Harvey Norman is so different.
Im A.k (By the way, I am a student) and have deposited some money for a Headphone from Harvey Norman outlet in Hougang on the 23 Sep around 2 pm .
A few days before, I had went into that outlet (with my friend) to check if the headphone I had wanted was available there as I had brought my computer there before too.To my excitement, THE model of the heaphone was there.Only I din't want that colour.
Thus, like what other customers will do, I went to ask one of the two people at the cashier if other colours of that headphone was available since they were the closest Harvey Norman staff to me.Instead, that staff, turned around, gave me that "Go away I am chatting to my colleague" or "why should I bother about you because you are a student and you probably dont have money to buy anything there. " face. She then replied with a Firm "NO". I then politely ask her if she could please check it again.Again, without doing anything, she gave me another annoyed -like "NO".It was so rude.
Oh please, she did not even ask any of her colleagues and did not even check (using the computer) I felt annoyed and walked out unhappily .
On Sep 23, the day that I had deposited my money, I went to the Harvey Norman Outlet again . Ignoring the bad service. Again, that lady staff was sitting there with her colleague .When she saw me, she, using her index fingers, RUDLY POINTING AT ME, WHISPERING SOMETHING TO HER COLLEAGUE ALL THE WAY FROM THE TIME WHERE SHE HAD SEEN ME TILL I TAKING THE HEADPHONE MODEL OUT.DISGUSTED, but I pretended I did not see it. I took the model, ask another Harvey Norman lady Staff (DEFINITELY not from the cashier).She was very polite and answer all my questions.She convinced me to buy the headphone, although the colour I wanted wasn't sold there (But she did ask her staffs, probably sales people and checked on the computer).
I then pass the money to my friend, asking her to help me pay at the cashier as I did not want to even look at the rude lady.
After I had paid my deposit and left the outlet, I ask my friend if was she STARING at me even though I wasn't even the one at the cashier paying .I thought so as I had caught a gimps of her staring at me.My friend told me she saw that and had wanted to tell me about it.
Such a bad service.Harvey Norman should do something about it.I had never seen such a stereotyping disrespectful rude lady before.I am the customer and not the other way round.Plus, I did not offend her.Why is she treating me like this? I am not some freak and i am there to BUY the product.
Im prefer to remain anonymous, I left you my email and taking this matter to Harvey Norman hoping that I will get an answer and what you going to do about it.This is my last straw . I would prefer not ever want to see or to speak to that staff again.If she is still going to be so high and mighty, and treating customers like that, Harvey Norman reputation will be tarnished sooner or later.
If nothing is to be done about it, this will be my last time entering ANY Harvey Norman Outlet and I would NOT recommend anyone to buy products from Harvey Norman again.
Regards
A.K
The complaint has been investigated and resolved to the customer's satisfaction.
We'd very much like to ensure the franchisees are aware of what happened, so if you can, please send us your feedback here as well http://www.harveynorman.com.au/contact-us/
Our apologies again for the level of service provided.
Regards,
Karl - HN Customer Service Team
at 6pm, i was at harvey norman millenia walk recently was looking for the ps4 spiderman game and pikachu nintendo switch games for my son's birthday which is just 1 hr later, i wanted to surprise him and looked at the games section that usually hold them .
A sales staff approached me asking if i needed help and we chatted over how he also has a ps4 and nintendo switch, i asked him on the two games if there is anywhere else selling, he went to check on the computer and came back telling me that the nearest harvey norman that have the games was at parkway parade, after i told him about the surprise for my son and how i only have 1 hr left, i asked again if there is anywhere selling them, he answered me "sorry i dont know where else sells games" . WHAT [censored] lie is he telling me ?, where does he get his games then? i always thought service in harvey norman has risen above the level of the 'if i cant have this customer then no one can', apparently i was deeply mistaken . NEVER WILL I COME TO SUCH A SHOP AGAIN
I work at a Club & was wanting prizes for an upcoming raffle so I went onto the Harvey Norman website & found the store at Liverpool had 3 x BBQ's in stock so I could compare & purchase. On Saturday 13th January 2018 I entered the Liverpool store & found it to be fairly busy, without success of finding someone to help me I walked into the electrical department as there were many staff members in that area. I walked up to three staff members that were all together & enquired about the BBQ's, they said they couldn't help me to go & find someone in furniture department. I went back into that area & finally found a young man who seemed completely un-interested, bored, he wasn't helpful at all, he did go onto the computer to tell me what I already knew about stock & I had to tell him about the one that was on display, he walked off (I thought to get the BBQ’s) but a woman returned to ask if I needed help as the young man sent her down to me, I explained a third time why I was there, she too went onto the computer & confirmed the 3 different BBQ's in stock again I then followed her again to where the BBQ's were displayed to be told again there was only one on display, after some prompting she suggested the items would be in the warehouse...to which I replied ok…her response I'll have to get someone to go & get them, I asked how long that would take, she replied 10 minutes I said ok as I had come to this store specially to purchase so I would wait. She went to the computer again & was on the phone, she then walked away & returned with another young man who jumped on the computer & proceeded again to tell me there was only one on display & again I agreed. I commenced asking questions about the BBQ on display such as wattage, accessories, they couldn't answer except to inform me that one of the BBQ's they thought was in stock wasn't (error in the system) but the other one they did have in stock was smaller than the one on display, so from sheer frustration & wasted time I asked can I just have the brand that was on display. After looking on the computer again I was met with oh no we only have the display one we don't actually have them in stock. Almost in tears & shaking from frustration I turned & walked away, before leaving the shop I found two gentleman (I use that term very loosely) & a woman I asked if they were Managers they acknowledged the question, so I began with my explanation of what had just transpired, they all looked at me intently & once I had finished one of the men started to laugh whilst the other man asked "Do you want to buy a bed" I left the store mortiphied these people were in customer service.
“SHAME ON YOU HARVEY NORMAN”
I was expecting my fridge ro arrive on the stated date. Then since it was taking forever our foods outside need to be put into new one soon i called to check. The staff replies warehouse have issues, wun be able to send anything today. What the heck! U don't even inform customer early that u have a problem? Or at least produce something n come! I wanted the unit to be taken faster, then hoarder dad wun tamper with it! Screw delivery cause us internal problems too. Whats the use having expo but cant even perform?
I patronize Harvey Norman photo centre since secondary school & was receiving a very neutral service since then. Last year this month I signed up for their membership & the staff told me that i can print photo (any size) within $26, and th membership cost me $19.90.
Because I love to print photos & Harvey Norman is th only one that give such cheap price, I decided to opt for the membership.
So the problem come now, this month i have been trying to print my photos because I know the membership is ending in December. I tried customized jigsaw puzzles (as a gift) but the staff say that the $26 is not available for gifts. Initially I thought it's th staff fault, but when we confronted each other, it's was a misunderstanding.
Today I tried to print 4R photos, & I was told to pay about $20. Obviously when my $26 credits is still available, why would I want to pay the $20 right?
The lady from the photo centre was VERY RUDE & the way she talked to me & my Boyf was as if I'm a little girl, as if I DO NOT NEED ANY RESPECT as a customer.
Was very very unpleasant with their service because Its not the first time such misunderstanding occur.
So she called her manager & th manager told me that "there is nth I can do for you."
Is this how a manger should handle such situation? Telling me there is nth they can do for me when it's their staff's problem. They even tell me to go down to Harvey Norman the next day to talk to the staff who asked me to signed up for this membership. Note please, it's their fault & I have to waste another day to go down & talk to their super unfriendly staff & expect NOTHING in return. Because they say that my membership is ending in few days so they could not refund me. The conversation between the manager & the lady make me feels like the lady is th manager & the manager is the staff. Because it's the lady who tell the manager that they (Harvey Norman photo centre) do not provide such informations (apparently because they say they work for a very long time) & they also can't help me with anything.
Felt so unfair when EVERYTIME I go to Harvey Norman & print photo & they could not do anything to help me. Is this how they treat their customers?
Even if it's a misunderstanding between me & the lady who asked me signed up for member, the lady that was serving me this few times was really very rude, the way she talked to me was very arrogant.
There was also another customer who have a expired membership approaching her if she (the lady) can do anything to th value inside, & her answer was "You renew, renew then can help"
So many other customer service out there who always helped up w their customers w expired points/membership, yet Harvey Norman is very UNWILLING to help.
The previous time I come & asked if the staff could help me w transferring my photos into the computer, her reply was "No, cannot work one"
Can you imagine me receiving SUCH service from th same person over & over again?
I even checked up the Internet for their service & apparently not only their photo centre staff got such problem, their other staff from other department are also the same!
I'm sorry if any of you receive a good service from the staff but apparently I do not have such service from them & this review on them is really how I feel deep down.
I went to Harvey Norman Osborne Park store 3 weeks ago to purchase a Temur mattress and a lounge suit and fridge.
No one bothered to ask if I needed any help and the woman in bedding was quite rude, I had to go ask for help in the end! Needless to say they didn't have the mattress I required.
Didn't get any help in the furniture dept no one even approached me at all.
So off I went to look at fridges where there were at least 8 or so people also looking, after 15 mins of no service I left only to discover 2 salespeople standing at the desk chatting to each other.
Anyway I really wanted the Tempur mattress so off I went to Joondalup store only to once again have no service so I sat on the bed till someone finally noticed me! I ended up purchasing the mattress and asked if the delivery men could take a way the packaging, they if wrote it in the notes.
Well they didn't take it away ( and yes I told them that the sales guy assured me it would be removed) so I was left with this huge packaging despite the fact that I live in a 1 bedroom apartment!
I bought the lounge and also a bed set from FANTASTIC FURNITURE and they were so helpful and yes they took away the packaging. I will never ever shop at Harvey Norman again. I'm not even in sales but I would run rings around the people you employ as I know what ' customer service means'
The customer service is very poor - complaints are not dealt with. You will need to go beyond the store.
I purchased a GPS Navigator that I was told was out of stock but will be ordered from another store and will arrive in 2 weeks. I was told I would be notified when it arrived and could go and pick it up from the store.
2 weeks came and went without a phone call so I called them. The salesman that sold me thr unit said he was sure it had come in but would locate it and call me back before I drove all the way there to pick it up. 3 hours later I recived the phone call telling me that he had indeed found it and I could go and get it.
I drove all the way there only to find that he was serving someone else so he made me wait 15 mins while he finished serving them and went to get my unit. Before I left he informed me that the security sticker was peeled off because he wanted to make sure everything was in the box.
When I got home I unpacked the GPS Unit only to find a reciept for a refund for that unit in the bottom of the box. It was obvious that this unit was second-hand and I had paid full price. the reciept was also from the store I had orginally bought it from so I waited 2 weeks to get a second hand unit that was already at the store.
I called the salesman and was able to take it back but when I drove over there instead of being apologetic he made me wait 30 mins before he served me and then he told me that this unit was discontinued and I had to pay $115.00 to get the next model up.
Then I discover that there is no complaints deparment so there is no way he can be held accountable for stuffing me around, wasting my time and making me pay more money than I wanted to. Harvey Norman has lost my custom forever because of their crap customer service.
We received very poor customer service when purchsing goods at Harvey Norman Gepps Cross by retail assistant Jelena Sviricic, she was rude and appeared very bored and pissed off with her job, I think she may have been high on drugs and off her face and she looked like a slag. We wanted to throw the goods back inher face as she she was so rude even though we were paying customers, I will think twice before shopping at Harvey Norman the staff do not give good customer service infact she was rude and should be fired or leave her job since it is apparent she doesnt like her job. We are in retail as well and we would never be rude to cusomers like she was to us and we didnt provoke her anyhting all we were doing was paying for a product, she deserved a good slap in the face.
Hi there man i feel for you i live in Palmerston North New Zealand now i could tell you countless horror stories of dealing with the idiots in Harvey Norman i thought it was just a palmey small town thing but it seems to be sestemic across nearly all harvey normans the thing you gotta remember is to do that sort of crappy job you have to be that sort of crappy person they look for people they can bully intimidate or speak like [censor] to because their lives must be so [censor] as to just be so ugly ive had totally inappropiate comments made to me in the bedding department outright [censor] comes out of their mouths never mind the electrical department there is this black greasy died haired chick named jessica who i thought was ok ive purchased all sorts from that place in the past anyway im talking to some guy about an appliance and shes talking [censor] and laughing at me with two other staff members to the side of me they can see that i have seen them and they carry on right in front of my face! thay have no shame the thing to remember is how sad and boorrring must their lives be if thats all they have got to to is take the piss outta a customer for no reason other than they have no class im over havey norman in future i will go to Dick Smith were you can at least ask a question the reason they dont want you to ask questions is cause they are full of [censor] and just want you to to buy whatever and piss off fine ive pissed off ;-] harvey norman imploys incompadent substanded people with a out to get you gang mentality who rise to senior levels and dont even know what their talking about which ruines it for the ones that aint that bad shame on you harvey norman get your [censor] togeather!
myself and my wife have purchased over $15, ooo worth of products from domayne in auburn and always been satisfied with the customer service,
i am a very skeptical person when i shop so i dont like to be invaded by salepeople, unless i need help. for some reason we were in the combined harvey norman/domayne store in alexandria, sydney over the weekend shopping for a new lap top, an Ipad and a new t.v which we would have spent around $6, 000 easily. but instead i was bombarded by two salesmen in the computer section who came up to us before we had a chance to browse, said can i help you, i politely answered we were looking, they basically shadowed our every move as we were deciding to purchase. as i was becoming increasingly uncomfortable with there presence, one sale person walked up and asked what kind of computer do we have in our home, my wife replied, a mac laptop but it isnt windows. and the sales person relied to me, why dont you buy your wife a windows computer?, i guess i was abit surprised with his tone of voice, and replied i dont know?, he then continued to speak to my wife about purchasing, while the other saleperson walked closer to her. i stood for a moment as they spoke, and realised they were targeting her as the buyer. i walked away from the conversation to look at another laptop, and my soon joined me. the two salepersons then stood at either end of the aisle while we browsed. for 15-20 mins before i said to my wife i dont feel comfortable looking at laptops, and we left. we could hear them laughing as we left, and we both felt alittle bewildered about the whole experience.
has customer service come to this?. sales people are only nice if show them the money? what happens after, they dont want to now you?, what happened to friendlyness and concideration, there none of that here?, i guess harvey norman lost 2 customers for life. well happily go back to domayne in Auburn.
arrogance and no respect to customers
I believe Harvey Norman need to take a look at how they select their managers. Especially the Broabmeadows store in Victoria. Bully tactics arrogance and no respect to customers can only reduce amount of customers. I had bad experience with one of the employee in Harvey Norman Broadmeadows game store, as I have found out latter, he is second in charge. I was going to purchase PS3 + sound system with it. Because of his arrogance I left the shop and I made the purchase form store next door. This event happened on Friday 12 September 2008 at 6 PM.
I WILL NEVER COME BACK AS CUSTOMER TO HARVEY NORMAN .!
I used to be a sales person at Broadmeadows in the Computer department in 2006. Being a salesperson is very very tough. Their wages are very low and they have to work very hard to get the small commission. You have to understand that Sony Playstation has very low commission. In fact most of the time stores actually loose money selling them. They only make money with add ons like games, warranty, etc. Although this is no excuse for poor customer service, there is no motivation for the salesperson to give you the royal treatment.
While I was working at Broadmeadows, even if a product actually lost me commission, I will still provide excellent service to my customers. So you have every right to complain. Harvey Norman have been fantastic in providing low income earners an opportunity to buy things on no interest payments. They have been doing so for many years. They also sponsor events, sports and charities. I still highly recommend that you continue to shop at Broadmeadows. If you were not satisfied with the service then send a letter to the Manager of the store or even go higher and send a letter to Sydney where the Harvey Norman headquarters are.
By the way, the reason why I left Harvey Norman was to pursue a career in the banking industry and not for any other reasons.
Good luck and I hope you have better experiances.
no complaints department
My wife and I were married just over a year ago on a sat and were given just over $10, 000 to help us get started for furniture in our new home, we went to good old Harvey Norman first thing monday morning all excited to splerge on some nice furniture, we were shopping with a salesperson for atleas 40min buying a small fortune, my wife who was several months pregnant asked the salesman where the toilets were he told us that they were several hundred meters away outside of the complex my wife told the salesperson that see could not make it the salesperson said it was not store policy to allow customers to use Harvey Normans Bathrooms, my wife became extremly distressed as she attempted to make her way out of the store to use the public toilets which were hundreds of meters away she urinated on herself as this was happening the only thing the salesperson was doing was trying to get me over to the saled desk to get money off me I told him to go to hell and helped my wife out of the store. From that day on my wife was extremly upset and having masive cramps one week later we were told that we had lost our baby. For the past year I have contact govt (I was told that could refuse my wife because it is Harvey Norman policy), news and as many other avenues as humanly possible with absolute no evale see as Harvey Norman has no complaints dept.
I do not wish for this to hapen to anyone ever again, please do something.
SHAME HARVEY SHAM
Hello Jamie,
Firstly, I am very sorry for your loss...
This is a very strange complaint as I am a staff member in the store and there have always been quality normal and disabled toilet facilities available.
Also in our previous store across the road there were these facilities available.
I can only assume the staff member must have been new to the work place and has given you the wrong information, thinking these toilets were for staff for this I give my sincerest apologies...
For future reference also, Harvey Norman stores are independently franchised, often with Furniture, Computers and Electrical franchisees operating under the one roof.
These franchisees are the business owners and as a result are the final point of contact for customer relations.
I can also tell you that all of the Rockhampton store franchisees are very understanding, approachable and are always looking for customer feedback to ultimately improve customer service.
On a personal note, I can only hope you can understand the situation and not hold the staff member wholly responsible for your loss...
Again... My deepest condolences...
staff treated unfairly
I believe Harvey Norman need to take a look at how they select their managers. Especially the Hastings Branch in New Zealand. Derogatory remarks about Jerry Harveys partner and bully tactics by management at morning meetings must have a negative effect on the culture of this particular branch. Whoever is in charge please investigate why staff should have to work in this type of environment. Managers that treat their employees with fair treatment and respect can only improve the quality of service towards the customer.
Harvey Norman Hamilton - Bad Customer Relations
Brought a Olympus Camera there and it was faulty - They gave me a replacement which was a model up from the one i had as they no longer stocked my original Camera - I had to have that one they said even though i didnt like it - They wouldnt let me put the money towards a camera i actually liked. Anyway the replacement camera made also by Olympus lasted two weeks and i returned this to harvey Norman Hamilton and they are going to Fix it and wouldnt give my Money back ! Still waiting on them to fix it Three weeks later. I think this is rather unfair and will never purcahse anything from them again
defective workmanship, damage to property, very bad customer service
Purchased carpet from Harvey Norman Liverpool. Upon first installation, labourers damaged fixed furnishings and also laid carpet crudely and not in workmanlike manner. Upon second installation, different labourers also laid carpet poorly but also carpet mismeasured and short so work is not complete. Harvey Norman has my money and refused to communicate with me let alone fix all of the damage and repair or replace or remove the carpet. Wrose still, they stapled through my telephone cord so have no internet, fax, phone use for almost 3 months. I am out of pocket for more than $1, 000 due to their negligence and they couldn't care less. Harvey Norman is a disgrace!
we were looking to changing all the carpet in our house and i was going to harvey norman, thanks for your comment.
useless service & ignorance!
I bought a 42" plasma for $1375 and a couch worth over $1800 on a Monday from this absolutely appalling salesman. I ignored the salesman's lack of ability, it's his loss he is a crap person and that's not for me to fix. But anyway. Here's where I got angry. I get a call on the Wednesday to say it has arrived. No instruction on how to pick it up, just, "It's here, come get it." So i went and wandered around the store until someone was bothered to serve me. They say "No worries go round to the loading bay." When I asked where it was he waves his arms around saying "around the side" whilst walking off to meet me there. Brilliant, so now I drive around the whole store looking for the loading dock. I get there and had to go through every single identification step again at the dock because the salesman who was meeting me there never arrived.
Next thing I have this man at the loading bay telling me- "nope, you can't fit it in the car." I stood there with the measuring tape seeing that it was obviously going to fit, argued the point with him several times until he says to me "There is no way I'm getting this thing down here to see it wont fit." Go Harvey, Go Harvey.
To top it off this has wasted two hours of my time, I still don't have my television, I spent my fuel driving down there when this could have all been fixed with a simple question from the incompetent salesman at the start - "What sort of car do you have? Ok, no worries, it's not going to fit in there this is what we can do for you..."
Ha Ha yeah right, it's got nothing to do with customer service any more. Trust me Harveys, you sell T.V's? I sell homes, and crap service isn't going to win repeat business.
I'll never buy from Harveys again, and I will be sure to tell absolutely everybody I see about this incident. Oh, and the reason I'm complaining here and not to Harvey Norman directly? They don't have a complaints department. Must have realized they'd have to employ too many more staff.
I am a Tech Specialist in a Western Australian Harvey Norman and I would first like to say that I am sorry that you were treated badly.
The "Hravey Norman" brand suffers greatly from these idiots and the problem is that each store is an individual company owned by a seperate owner/franchisee.
The staff have training at their disposal but are not forced to take it. I personally have assisted customers in ways I am "technically" not allowed to.
had a DOA policy earlier this week and the customer brought back the laptop with a dead pixel, according to the manufacturer this is not covered under the warranty and the customer has to "deal with it" (their exact words over the phone) luckily i had the sense to with-hold the S/N of the unit. I later in a way that was covered by warranty and gave her a new one.
I understand you associate all Harvey Norman stores together but most of us that work there are good people that will try to help you if one or more of the employee's you meet is useless dont bother asking for a manager or getting pissed off just walk to the managers office (its always right there on the sales floor) and tell the owner/franchisee calmly that "your employee is doing " they will always be more then happy to listen and watch that employee in future and that employee will either clean up his act or be fired which is better for the consumer the employer and the Franchise.
i hav found harvy norman the worst salespeople and the biggest liars in bussiness and will never do bussiness with them from an exsalesmanger of 35 years experience
My experience is one that could only be considered as substandard. I purchased a Toshiba notebook from Harvey Norman and within two months the hardrive is stuffed. You guessed it this is where the relationship between myself and Harevey Norman sours.. I put the laptop into the warranty service centre which following a week decided that there were no parts available and would be another month or so until they would have it in country. I contacted Harvey Norman in Toowoomba and was told by an obnoxious technical adviser that I had in fact not purchased the defective product from Harvey Norman bu from Toshiba! They are merley the middle man in this transaction and you guessed it this is not an issue for Harvey Norman. I spoke to Fair Trading Queensland and apparently I need to negotiate with Harvey Norman directly. The story continues and no I am still yet to receive my laptop back repaired. Great service and would I purchase another product from them? not on your life!
saturation advertising!
This is not a complaint concerning quality of goods. It is the saturation TV advertising that has almost reached brain washing levels. The advertising is on all commercial channels and is sometimes repeated over and over again.It has got to the point that each time an advert appears the mute button is pressed. Instead of encouraging me to buy it has resulted in my refusing to shop at any of their branches. They tell us they are experts onall things, furniture, cameras, white goods, plus many others and they will not be beaten on price. This is not only on TV but also on many of the radio stations and newspapers plus in junk mail in letter boxes. I suppose the argument will be others do much the same. Perhaps but Harvey Norman are the worst.If it is not a H.N. Advert it is DOMAINE another one of their stores. Please I do not have to be informed over and over again of sales for every reason including long weekends, haloween, fathers day etc. I AM SICK OF SEEING AND HEARING HARVEY NORMAN!
Harvey Norman and Joyce Mayne commercials... the mute button on my remote is wearing out
Amen to all the above, as a trade I listen to music at least 9-10hrs a day, but the rediculous volume of HN/Domaine ads is nothing short of an ear-f@#king! I too (like many of my workmates) refuse to shop there as a result. More and more guys on sites, including myself, now stream music to avoid the daily drilling.
The only thing I can perhaps contribute is suggesting you all send a simple text or email to the broadcaster/station you are listening to to “share your displeasure” (eg: “STOP PLAYING HARVEY F’N NORMAN / DOMAINE ADS!”)every time you hear one of these obnoxious commercials, and encourage all others who are on the same page to do the same (go social media!). Imagine the inconvenience it would pose to these broadcasters who are responsible for airing this crap if they were to receive 1000’s of texts/emails on a daily basis.
I’m all for Australian companies employing Australians but when you are smacked in the face with super repetitive shouty commercials on all forms of media 24/7, I’ll be doing my shopping in the quiet solitude that is Amazon or eBay. Screw HN!
If HN stopped advertising Australia wide they could reduce their prices dramatically, because the cost of advertising is just added to their goods. I recently purchased an oven $300 cheaper in Sydney from a lot smaller company which offered free delivery - they don't advertise! The television and radio ads are so repetitious and have a screaming loud type of presentation. These ads drive me nuts, they owe me a new tv remote control and the volume switch on the radio doesn't work because I have to repeatedly tune out from their absolutely annoying commercials. Do these ads really work? Do HN really get customers to come into their store based on the belief that every week they have a "SALE" (of some kind) which is going to be better that the SALE they had the week before?
Please Mr Harvey, change your strategy, for all our sakes!
go and buy yourself a beautiful and amazing lounge from Harvey Norman and hide behind it. At least when you're hiding you'll be looking at just another one of their amazing products :)
Harvey Norman's advertising campaigns on tv and radio are killing my spirit. I try to hide from them but they are EVERYWHERE
The severe lack of creativity of the ad styles, the smother tactics and screaming monologues make me cringe. The insensitivity to the listener (and watcher) is abusive and serves only to remind me that we are consumers, consumers, consumers. I also choose to boycott the stores and anytime an ad comes on a channel i and my family must change to another channel - often they are playing same HN add on another channel. HN If you insist on running 24/7-365 advertising heed these posts and maybe spend some of your billions and hire some creative advertising professionals to attempt to downgrade the torture. GH you are a classic example of money doesn't buy style!
I could cheerfully strangle the screamin banshee who does the voice-over for the HN ads. Obviously they are trying to cram as much info as possible into 12 seconds, then repeat it at every ad break. We sometimes have to suffer 2 x HN, then 2 x Joyce Mayne in the one break! Most people I know feel the same and many boycott the stores. I've often felt sorry for the people advertising after these ads, as the whole break is often muted or the channel changed.
Am in the process of starting up a site for people to complain about "Banning the Banshee"
Also get on to your local stations. Only problem there is the money they are making from HN.
All these posts are playing into the hands of the megga wealthy [censor]...boycott the stores and tell your mates, the best form of advertising around...
Harvey Norman stop shouting at me!
http://www.facebook.com/pages/Harvey-Norman-stop-shouting-at-me/123389717689225
Harvey Norman & Domayne Commercials are F%@$ing Annoying
http://www.facebook.com/group.php?gid=296544079765
OK HERES A PETITION AGAINS THIS CRAP! - GO AND SIGN IT, PLEEEEEASE! This has been going on for 4 years now! http://www.petitionspot.com/petitions/harveynorman
Replied
lie to facilitate agreement
Dear Complaints Board,
Is there an email address to contact the Harvey Norman head franchise office about a customer complaint? I have the following complaint regarding service from the Southlands - Kalgoorlie, Western Australia store.
I purchased a Panasonic 42inch Plasma Television from Harvey Norman on Saturday 15th of July. I was required to take the invoice to the warehouse at the rear of the store where the Storemen gave me the Television and accessories boxes. I travelled home then assembled and set-up the Television in my house. Just as I had finished two Harvey Norman Storemen arrived at my doorstep and told me that they had given me the wrong Television unit. They told me that the unit I was given was an older version of the same Television and they had bought around a newer version for me. They dismantled the Television I had purchased and then I had to assemble and set up the television they had bought to my house.
I have subsequently found out that they actually had given me a newer version of the television with HDTV and not an older version. So they lied to me, maybe to facilitate my agreement to give them back the television I had purchased. I can see why the Storemen were so eager to take the Television I had been originally given.
I was going to purchase a HDTV converter and new gas stove with hotplates from Harvey Norman next month but they have lost my business due to this situation with my Television purchase.
The complaint has been investigated and resolved to the customer's satisfaction.
I sent you a PM requesting some more details. Very sorry to hear about the delays on your fridge repairs. We'll just need to grab your contact details so we can follow this up with the franchisee and store you purchased from. Please check your PM's when you get a chance.
Kind regards,
Karl - HN Customer Service Team
I am very grateful to Harvey Norman for kindly helping me to solve my problem and their great service at Bundall store. I also thank personally Rex for his service and help. Best wishes.
I have recantly bought a FitBit versa 2 for 199.99 Euros but I have found one online for 199.95 Euros I would have saved 4 cents A COMPLETE RIPOFF I will bring this case to court unless you give me a free FitBit versa 2
I am not happy with your service
very disappionting tut tut tut and wisht extra maths
Shoutout to Mrs Bernie O'Brian
Paid $3100.for a leather lounge & 2 recliner chairs. There is only the 2 of us with no family or kids. The flimsy and faulty piece inside the recliner chairs snapped off. We eventually had them fixed. Obviously the problem keeps occurring because of the cheap mechanism. WE feel bullied and demeaned by the way we are spoken to by HN staff.
Hi harvey norman batemans bay n.s.w australia staff are on drugs most of the town know that kerryn and jason cooper are on drugs aswell as most of the staff there
The phone is only a week old and I have taken the phone to the shop 2 times already and they reckon that they can't find a fault so I would like a refund today and also they found stuff in the mic part
I have taken the phone to the shop an they can't find a fault and I would like to get a refund for the phone today or I will be going higher
We brought a hb computer, the salesman said we needed a premium home care service to be able to use our computer, so we brought it and realised we didnt need the service tried taking it back but they would only give us a refund of $50 for it, after we had paid $200. I thought id seek help here before contacting fair trading
You have got to be kidding, who do you pay to supply the most stupid adds. You've gone from the annoying beeps, to the incredibly ridicules Stamp, stamp, stamp, stamp, stamp, stamp, stamp, stamp, stamp, stamp, stamp, stamp, stamp, stamp, stamp, stamp, stamp, stamp, stamp, crap,
NO WAY WILL THIS GET ME iNTO ANY OF YOUR STORES
Went to Harvey Norman's Electric department in Bairnsdale, saw Salesman I liked dealing with and waited for him to finish up his current customer. Another salesman named Gary came up to me and asked if he could help me, I politely declined. Gary I turn became rude, grunting at me and walking away muttering to himself. He won't serve me at all now
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COFFS HARBOUR IS THE WORST .DONT EVEN THINK ABOUT REFUNDS UNLESS U WANT TO WAIT FOR HRS AND TOLD A LOT OF RUBBISH . TROY FROM COFFS HARBOUR IS IGNORANT AND SHOULD BE SACKED
COFFS HARBOUR IS A RIP OFF
COFFS HARBOUR IS A RIP OFF
DONT GET STORE CREDIT OR YOU WILL REGRET IT .