The complaint has been investigated and
resolved to the customer's satisfactionResolved Harvey Norman — lie to facilitate agreement
resolved to the customer's satisfaction
Dear Complaints Board,
Is there an email address to contact the Harvey Norman head franchise office about a customer complaint? I have the following complaint regarding service from the Southlands - Kalgoorlie, Western Australia store.
I purchased a Panasonic 42inch Plasma Television from Harvey Norman on Saturday 15th of July. I was required to take the invoice to the warehouse at the rear of the store where the Storemen gave me the Television and accessories boxes. I travelled home then assembled and set-up the Television in my house. Just as I had finished two Harvey Norman Storemen arrived at my doorstep and told me that they had given me the wrong Television unit. They told me that the unit I was given was an older version of the same Television and they had bought around a newer version for me. They dismantled the Television I had purchased and then I had to assemble and set up the television they had bought to my house.
I have subsequently found out that they actually had given me a newer version of the television with HDTV and not an older version. So they lied to me, maybe to facilitate my agreement to give them back the television I had purchased. I can see why the Storemen were so eager to take the Television I had been originally given.
I was going to purchase a HDTV converter and new gas stove with hotplates from Harvey Norman next month but they have lost my business due to this situation with my Television purchase.
The complaint has been investigated and resolved to the customer's satisfaction.