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Hansons Window & Siding

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+1 800 426 7667 (Customer Service)
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+1 734 389 2680 (Ann Arbor, MI)
+1 248 581 3030 (Detroit, MI)
+1 616 477 9335 (Grand Rapids, MI)
+1 269 870 8173 (Kalamazoo, MI)
+1 517 477 4170 (Lansing, MI)
+1 989 525 2560 (Saginaw, MI)
+1 419 482 8400 (Toledo, OH)
977 E 14 Mile Rd
Troy, Michigan
United States - 48083-4519
Ann Arbor, MI
256 Airport Industrial Drive, Ypsilanti, MI 48198

Detroit, MI
977 E. 14 Mile Rd, Troy, MI 48083
Grand Rapids, MI
4155 40th St. SE, Grand Rapids, MI 49512
Kalamazoo, MI
6475 Technology Drive, Suite E, Kalamazoo, MI 49009

Lansing, MI
2214 Cedar Street, Holt, MI 48842

Saginaw, MI
3995 Fashion Square, Suite 10, Saginaw, MI 48603

Toledo, OH
387 West Dussel Dr., Maumee, OH 43537

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Complaints & Reviews

Hansons Window & SidingFull house window replacement

It's been less than 1 year and almost all the windows are failing. They will not close enough to latch. 2 visibly appear warped. It's been 3 days of trying to reach someone in service to set up an appointment to come out and see the windows. I put in 3 service requests and have not been able to connect with someone to get this resolved.

Originally I purchased windows in July 2018. They were not installed till January 2019. There were several windows in poor condition that needed to be replaced. It took 6 months for them to be repaired and now just 6 months later I am experiencing problems with the windows.

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    • Updated by Lillian R · Oct 14, 2020

      It took over 8 months from the purchase of the windows to get them completely installed. The contractors they hire don't show up and/or did a poor job.

    • Updated by Lillian R · Oct 14, 2020

      Less than 1 year my new windows are warping and some do not completely close to engage latches which indicates some issues. It's been already 3 days of waiting on hold for over an hour and not able to get hold of someone. They returned the call and left a message with a date of service that doesn't work with my schedule and now I am back into this horrible cycle of trying to reach a human.

    Hansons Window & SidingSiding

    Ive been complaining about the siding they had their contractors install since before they finished, they would fix the little things and promised to fix the bigger things later, when I told them I wasn't going to pay until it was done right they threatened to put a lien on my house, they promised me they would fix the problems, I wrote a check out for$22, 303.00 and never heard a word from them, I have repeatedly put in service request, they did finally send out an inspector who said all of It has to come down and be replaced, he said it was the worst siding job he had ever seen ( the siding is buckling and falling off)and that Hanson's was going to lose money on this one, that was over a month ago, I have called several times to find out when they are going to get here and fix it, still nothing, this has been going on for 7 months now

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      Sep 30, 2019

      Hansons Window & Siding — the roof

      They overcharged us, sales person said the roofing shingles were made just for hansons, and had a metal...

      Sep 29, 2019

      Hansons Window & Siding — gutters

      From: Gursarn Uppal, 2353 Oak Ridge, Troy, MI [protected], [protected]@gmail.com Dear Hanson...

      Aug 07, 2019

      1-800 Hanson — roof

      Summer of [protected]-Hanson installed a roof, but broke my vent fan in the kitchen that lets smoke out of the...

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      Jul 26, 2019

      Hansons Window & Siding — hansons windows service and promises are not what they need to be.

      Hanson's installed windows almost 1 year ago, Installer did not insulate/seal out the windows properly...

      Dec 31, 2018

      1-800-HANSONS — roofing

      As I am reading the other complaints they are installing paper and shingles while it is raining which void...

      Oct 02, 2018

      Hansons Window & Siding — sliding door

      Ordered a slindind glass door July7 came in September the day of they called said installer was sick. No one...

      Sep 05, 2018

      Hansons Window & Siding — a window that has not been installed

      We ordered 9 new windows in March of 2018. They installed 8 of these. One bedroom window was measured wrong...


      Hansons — Replacement Windows

      Hanson's Windows 4201 Varsity Drive Suite A Ann Arbor, MI...

      Hansons Windows and Siding — This company brought windows and hasn't installed them

      People, be more careful and check all reviews about the company Hansons Windows and Siding. I also called...

      Hanson’s Windows and Siding — They didn't want to fix their mistakes

      Byers, be aware!!! I have signed the contract with Hanson’s Windows and Siding. They installed 4 windows and...

      Hanson's — Improper, shoddy gutter replacement

      I contracted with Hanson's to put on a new, life time guaranteed roof and new gutters. The salesman wa...

      Hanson's — poor service and quality

      This is the worst company ever! They do not return your calls, show up at your house randomly without a call...

      1-800 Hanson's — Rip-off

      I worked here briefly as a salesman and I'd like to c=share my story for anyone who is thinking about...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      1 800 hansons — Overcharging / entrapment into contract

      Had sales rep for hansons come to our house sat.the 16th and give us a quote to replace our roof. we have 2...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Hansons Window and Roofing.Nonperformance

      Just got off the phone with a ranting and raving Brian Elias. We had a roof put on in April 2014. From the start, getting them to do the job took weeks. They gave us four different start dates and three of the times, they didn't show and they didn't call. Finally in April, the roof went on. We have now been waiting for three months to have a protective coat sprayed on the roof (which we paid for). Throughout several excuses, we thought they would show up last week to finally do the job. Temps were good, no rain, no wind. Again...they didn't show up, didn't call. So again we try to get someone on the phone to find out when the job will be done. At 2pm we were told that the job would be done by the end of the day. At 3pm, the story changed to 'it's too hot'. When I told Elias we expect the job to be done or he'd be in breach of contract, his response was 'go ahead. We'll go checkbook to checkbook.' I have never seen or heard a grown man behave the way he did on the phone. I certainly won't use Hansons ever again for any project and will be happy to share my experiences with friends, neighbors and family.

      In all the years I've worked with contractors, I have never seen the low level of professionalism exhibited by Brian Elias and Hansons windows.

      Add your opinion

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        1800Hansons — roof

        hansons did my roof i got very poor work done had them back 7 times so far in the last month and they still...

        1800Hansons — Not done right

        got lied to many times 1st time didnt cut the vents out didnt put all underlayment down new shingles worn...

        1800 Hansons — Terrible Company

        Hello, I am a former employee of Hansons. I left a decent secure job, to come work for Hansons because I wa...

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