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Bethlehem Windows Customer Service Contacts

2124 Stefko Blvd
Bethlehem, Pennsylvania
United States - 18017
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 4:00 PM
Sat9:00 AM - 12:00 PM
SunClosed

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Complaints & Reviews

The complaint has been investigated and
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Resolved
Bethlehem Windowscustomer service /poor product

We purchased a Great Lakes Bay window from Ron @Bethlehem Windows & had it installed by his son on 8/13/12. 2 days later when it rained the window leaked! I called Ron & he showed up next day @4:30, him & his son& other worker were hammering on window, banging on it, and then cut it to get it to close! I asked why are you doing this he said well I installed a faulty window? Then he left stating it was a warranty issue? what how can that be the window is not even 3 days old!! We asked Ron several times to please just replace the whole window since it leaked & caused wood damage & we paid him $3600.00 cash & he refused! he then called me stupid because I told him installing the wrong size window will cause us long term damage due to the vinyl expansion & contraction in the heat & cold, he called me stupid & the conversation ended. Since then the Mfg still has not responded with there home visit& we are still sitting here with a leaky window, every time it rains! &causes more damage!! I would not reccommend Bethlehem Windows to my worst enemy!! & The fact he doesnt stand behind the product he sells is horrible!! Please get other estimates dont USE BETHLEHEM WINDOWS YOU WILL BE SO DISSAPOINTED & RIPPED OFF!!! Go to someone else in the area Like Kinslows

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    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Bethlehem Windows — Business Practices

    I thought this type of site was meant for REAL complaints relating to services rendered...not a place for...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Bethlehem WindowsNo Service

    Four Years ago we purchased 13 Cavco windows from Bethlehem Windows. We got their names from a friend who was happy with their work. The owner showed up to give us a price quote. They were about $100 per window cheaper then the other company we got an estimate from, and since our friend reccomended them we foolishly signed the contract without inspecting the quality or the warranty of the windows. A windows a window right? Boy were we wrong. We started off a bit rough with all their delays and excuses. The guy that showed up to install was a shady character who cursed alot but his work looked acceptable at first glance. Then it rained and 3 of the windows leaked. We called and called but two weeks passed before they could get back to us. We only live about 2 miles from their shop/house whatever you call it. They did some caulking and left us a bill for three hours of labor at $75 per hour. Not wanting to make waves we paid it. Then a black mold started to appear around the bottom corners of five of the windows inside the house. We called and left messages. Nobody called us back. Today two of the windows have broken locks. Three of them wont stay closed. One has a discoloration inside the glass panes. We showed up at their shop/house to demand service, but all he did was point to the warranty and said "Your warranty is with the manufacturer. All we can do is sell you a new window" Needless to say we feel ripped off. Let the buyer beware of this company and its poor service.

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      • Ra
        RagingCowgirl Oct 11, 2010

        They did the same thing to my parents. Raked them over the coals. My parents said they going to call the BBB on them and this guy screamed at them threatening to put a lean on their house whatever that means and take a window out of the house leaving a hole if they didn't pay the final balance. The work was sloppy and the screens were missing. They didn't care. They just like to bully older people with their scare tactics

        0 Votes
      • Ro
        Rogerdodger1971 Oct 11, 2010

        Its about time somebody spoke up. We had a simmilar experience with these guys. They came to our house because they did other work in our area. The guy I guesse he was the owner or something was puffing his chest out saying how he was the largest window dealer in our area. Showed us all these letters from people who were happy with his work. We signed a contract and thats when it all went bad. He sent two guys who looked like they just got out of prison. Their truck looked like something out of Sanfrod and Son. They left nails all over the place, had big gaps everywhere with gobs of caulking. Empty tubes in my flower bed. One of the guys found rotten wood around the window frame and said we had to pay $200 more or he couldn't finish the job. It was a nightmare. All the plastic parts on these cheap windows are broken. They wont stay up. They dont open right. He promised us we would see a big difference in our fuel bills. Yeah we did. THEY WENT UP FROM ALL THE DRAFTS! What a complete waste of money.

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Bethlehem Windows — Sales Practices

      These criminals came to my house claiming that other companies had complaints and that they were the best in...

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