UTOvacation

I would give 0 if I can. They kept my $897. I purchased a trip to China in 32023. Due to travel restrictions they cancelled my trip and gave me a credit with only 18 months to use it. Super frustrated that I didn't just get my money back, since they were the ones who cancelled it. I wasn't able to rebook within the 18 months, because the price difference between the tour I had booked and their other tours was significant 10-30 X higher) and I just don't have that kind of available funds to increase my budget during those 18 months. So they just kept my money and I got nothing out of it. The tour was highly discounted, so it definitely seems like this is unethical business to lure buyers in with a good deal, cancel on them with only a credit given, that also with expiration date, which would then require them to use that credit on a higher priced deal in the future. Not happy with the way they do business at all. They are scammers, stay away as far as you can.

UTOvacation is horrible. We purchased a 10-day vacation package to China in February 2022, for travel on November 2, 2023. I made 3 payments in early February 2022, totaling $2,334. I provided all requested documentation, and waited for UTOvacation's email requesting final payment. I waited patiently for their email request, and I finally contacted UTOvacation advising that I still had not received a request, after the time I thought they would be sending it. They said, because we did not make a timely final payment, our trip was canceled. Like many other people who purchased from UTO experienced, the option they offered was a credit on another trip. Any new trip (to any of their locations) would cost a lot more. I conducted an ongoing chat with UTO for over a week, requesting a refund, and providing all requested back-up information, and got nowhere. Because of this, I tried to get a credit card refund, but Visa couldn't help because the billing statement for the purchase was in the spring of 2022, and we didn't know there was a problem until the summer of 2023 (which is well beyond the credit card's 60-day within billing complaint time frame). During my lengthy chat with UTO, the company stated they sent a request for final payment to us. I kept EVERY email correspondence with UTO, and did not receive such a request. UTOvacation could not provide proof that they emailed the final payment request email to either me or my husband. In other words, that email didn't exist. They are definitely a crooked company and I hope people will see all the negative reviews and complaints and will not do business with them. They have already cheated too many people. Because of our early purchase, there were, at that time, no complaints against UTO. Now there are hundreds! For obvious reasons, I still want to receive a refund, rather than investing even more money in UTOvacations for another trip that may not materialize.

Stay away. Save your time and money. Booked trip to Asia (3 counties) with travel dates in Nov 2023. First deposit was in Oct 2022 and second in Nov 2022. Final payment should be in May 13, 2023. On Feb 16 2023 I got email that I have to pay full amount by Feb 26, if I want to continue with booking and sign wavers (that in case of any problems with trip like Covid-it my responsibility (not company). I tried to call them but after an hours of waiting they hang up on me. Complete scam. I will call all federal agencies to get my money back. Stay away from Uto Vacation