Hair Cuttery

I went to the hair cuttery in rehoboth beach delaware and asked for long layers. What I got was the side of my hair with a chunk taken out. When I told Chris, the gentleman who cut my hair, he said at least 5 times that was exactly what I asked for. I have put in 2 complaints with the online website of hair cuttery but they have not responded to either complaint. This happened on 2/4/20 at 9 am. The case number for the complaints were [protected] and [protected]. They charged me 28 + 13 for my hair being long and yet the amount they were taking off was supposed to just be 2 inches with long layers.