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On Monday, May 4, I had a scheduled appointment and was told when I arrived that the hair stylist I had scheduled with didn't work on Mondays. The stylist at the desk offered to cut my hair. She did, however, I went back 2 days later and told her I was unhappy with the cut and asked her to fix it. She cut it again and charged me full price for another haircut. After getting home, the cut was uneven. Over the next few days, I was trimming it myself to get the sides even. I will not use this stylist again. I also would like to receive my senior discount when I go during senior days.
Desired outcome: I would appreciate a response.
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Should have had her fix your hair on the first mess up.
I visited the Hair Cuttery at Lockwood Commons in Bradenton with my 89‑year‑old mother to use the advertised $20 off any haircut new‑customer promotion. The experience was misleading from the moment we walked in.
When I asked to book an appointment, Robert (Senior Stylist II) told me the promotion only applied to a “signature cut,” even though the promotion clearly stated $20 off any haircut with no such restriction. When I attempted to book an appointment in person, he refused to schedule anything earlier and told me the only available time was 5:30 PM.
After leaving the store, I checked online and immediately found multiple earlier openings — including a 3 PM appointment with Robert himself, which I booked. This confirmed that he had availability but chose not to offer it while I was standing in front of him.
When we returned for the appointment, Robert rushed through my elderly mother’s service — roughly 10 minutes to wash, 10 to cut, and 10 to blow dry. The haircut was $32 and the blow dry was $16, for a total of $48. With the $20 promotion, the total should have been $28.
Instead, Robert only applied a $12 discount and charged us $36. He did not provide a receipt until I specifically asked for it. When I returned to question the incorrect pricing and the refusal to honor the full promotion, he gave explanations that were inconsistent, confusing, and unrelated to the actual promotional terms. He then blamed the ad for being “unclear,” even though the promotion was straightforward.
This entire experience felt like deliberate avoidance of honoring the promotion, selective appointment availability, and an attempt to prioritize full‑price customers. The service was rushed, the pricing was incorrect, and the promotion was not honored as advertised.
I am requesting:
Review of this location’s handling of promotions and appointment scheduling, as this behavior was misleading and unprofessional.
Assurance that elderly customers and new customers are treated fairly and honestly.
I will not be returning to this location, and I hope corporate addresses this issue so other customers do not experience the same treatment.