CB Grocery Stores and Market H-E-B Complaints #2-21

H-E-B review: Customer service

HEBsucks of San Marcos, US

Nov 27, 2023 9:01 am UTC

11/27/23

Called to ask some guestions took the what i can only assume is the manager 10mins to pick up the phone. Had a complaint because the bag boy that was more focused on flirting with the cashier than doing his job poor bagged my grocieres. Which i did find out today that you have to ask to get heavy items double bagged which is a shock because every other time ive been to one of your store they do it with out being asked. But if that is po9licy that is policy.

My purpose for writing this review is just to say. You talk about being a part of the community, but you customer service shows you dont care about hte community, there was no im sorry for that sir or anthing thing just a screw you you thats not our problem. So you have lost my business.

Claimed loss: my time and money

Desired outcome: Be better

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