H&R Block / HRB Digital review: piece of mind

This is the first time I do my taxes with this company, and I get the piece of mind because I can tell my representative is somewhat new. I feel confident since they are a big company that they will do my taxes correctly, turns out the did not and I have to pay all the money back that I received. Now when I need the help they tell me they cover it if it is their fault and that you refund is protected for three years. I am getting none of that, now that I go into the office it's like they are telling me it's my fault for not being knowledgeable. But that is the reason you go to these people. If I could do it on my own then I would.