Guthy RenkerCrepe Erase auto ship

This review was posted by
a verified customer
Verified customer

I enjoyed the product but was not using enough of it to warrant getting a new shipment every 3 months and paying $70 each time. I called in November to cancel the auto ship and was assured at that time that my debit card would not be billed again.
3 months later I received another package, and 3 months after that I received another package, with a bill for $130 stamped OVERDUE in bright red.
I called customer service again and was told that my account had not even been accessed when I called in November. No cancellation, no suspension of auto ship, nothing.

I tried not to lose my temper with the girl who was unlucky enough to answer my call. After some obvious frustration, I was transferred to a woman named Valerie who did in fact cancel my account. She was polite, apologetic, and helpful. She initially told me that I would be responsible for return shipping, put me on hold, and "got approval from the supervisor" to send me prepaid shipping labels.

The bottom line though is that I have been on the phone for 40 minutes trying to resolve this, after I'd already spent time resolving this 6 months ago. I will now wait 7-10 days for a return mailing label. Then I wait another 30 days for return to be processed. In the meantime Guthy Renker will continue to bill me, and will likely report a payment more than 90 days late to the credit bureau which will take years to clear from my credit report.

I am really disappointing in Guthy Renker. It is unfortunate that I can not, in good conscience, recommend Crepe Erase to my friends. It is a good product, but how can I support a company that makes it's money manipulating small print?

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.