Groupon.com
reviews and complaints

Me and my hubby have been using Groupon for over 4 years now and we have always been satisfied with the deals we get. We love to try out new restaurants and Groupon has helped us save a lot of money while doing so. We have been to more than 30 places thanks to Groupon. However, our recent experience with Groupon has left us disappointed.

On April 6th, 2017, I purchased several Groupons for dining for our upcoming trip to Miami. We were excited to try out some new restaurants in Miami. However, when we got there, we found out that one of the restaurants we had a Groupon for was closed. We tried to visit the restaurant on Tuesday, Wednesday, and Thursday, but it was closed on all those days during normal business hours without any notice on its website or the door. We even tried calling the restaurant and Groupon customer service, but we didn't get any response.

When we got back home, I contacted Groupon customer service to explain the situation. I told them that I am not local to Miami and that I really did try hard to use the Groupon. I even mentioned that we have been loyal customers for many years. However, to my surprise, Groupon refused to refund me for the Groupon that I couldn't use. They didn't even bother to explain why they refused to refund me. I was shocked and disappointed by their behavior.

I tried to ask them what I could have possibly done in that situation, but they didn't answer my question. Instead, they were rude and unhelpful. They didn't treat me like a loyal customer, and they clearly didn't value me. I spent hundreds of dollars at Groupon over the years, and yet they were willing to lose me as a customer over a $19 transaction. This is not how a company should treat its customers.

I urge you not to use Groupon. They don't value their customers, and they don't care about your feelings. They don't want to listen to you or help you in any way. Instead, try using other programs like dining with air companies' miles. It will save you money and stress in the long run. Groupon's behavior was completely unethical, and what they did was fraud. They made me pay for services that were never provided to me.

In conclusion, I would not recommend Groupon to anyone. They have lost a loyal customer, and I will never use their services again.

I've bought a few digital deals on Groupon and they've been great. Deals like $10 for $20 Starbucks and Target have been easy to use. You just apply the deal to your account and you're good to go. However, I recently made my first purchase of an actual item and it wasn't a good experience.

The deal I ordered was significantly cheaper than other sites, even with the $3.99 shipping. It was cheaper than Amazon, where I have Prime free shipping. But when I received my order, it was missing half of it. I ordered two items and only received one. That's not cool.

It took me forever to find their customer service email. I clicked on "contact customer service" on my order and sent an email that way, but it bounced back as a fail. I found another email on their site, but that email address also came back as a message failure. Finally, I googled their customer service email and found it that way. It shouldn't take 20 minutes to find their correct email.

When I finally got a response, they told me they can't send me the missing item in my order. They offered me a credit for the missing item, but it was way lower than the missing item cost. The other option was to return it for a full refund, but they told me they don't even know if that's an option. I looked all through the fine print of my order and couldn't find out if I could return it for a full refund or not. I sent an email asking for clarification of the return policies and if I were to choose the credit option, they need to give me more for it because they only offered me a few dollars for the credit of a $15 item. It's been 24 hours since I sent the email and I haven't received a response.

Their shipping costs are also a huge deterrent. When you're searching through items, it doesn't state what the shipping costs are. You have to click on each individual item to find out. Most items are $3.99 shipping, some are $2.95, and some shipping is more depending on the item. Only occasionally do you find an item with free shipping.

Overall, my experience with buying my first (and ONLY) product on Groupon was not worth it. I'll definitely be sticking with Amazon and Target who have excellent policies and customer service, plus free shipping. If you're going to use Groupon, stick with their digital deals and stay away from buying any actual products from them.

Groupon, oh boy, where do I even begin? This company has left me absolutely flabbergasted. I mean, how do they even manage to stay afloat with the way they operate? It's like they don't even care about their customers. If you're reading this, take my advice and steer clear of Groupon. Trust me, you'll save yourself a lot of frustration and hair-pulling.

I've had two terrible experiences with Groupon when it comes to booking hotels. They claim to offer great deals, but in reality, they just hike up the prices and then offer a discount. So you end up paying the same amount as you would anywhere else, if not more. And if you do manage to find a deal that's slightly cheaper, it's usually because the product or experience is complete garbage and no one else wants it. Why waste your money on something that's going to give you stress and disappointment when you could spend a little extra and have an amazing experience?

Groupon ruined two of my short breaks before I finally caught on to their scam. My partner even bought a few products through them, but they were all rubbish and ended up in the bin after just a few days. And don't even get me started on their heavily discounted products. If you do a quick search online, you'll find that you can usually get the same thing for the same price or even cheaper elsewhere.

Now, I know what you're thinking. If I hate Groupon so much, why am I even writing this review? Well, unfortunately, a family friend bought me an experience as a birthday present. By the time it got to me, it was too late to get a refund, so I decided to give it a try. Big mistake. The voucher I printed had the wrong address on it, and when I called Groupon to ask for more information, they just kept repeating that everything I needed to know was on the voucher. But there was no detailed address or contact number, just useless information that didn't help me at all.

So I drove for an hour to the address they provided, only to find out that it was the wrong one. I spent half an hour looking around, but the place was likely closed by that point. And to make matters worse, I found out later that there were several different addresses for the place and different opening and closing times. It's like Groupon is run by a bunch of cowboys who partner with clowns to provide their useless products and services.

In short, Groupon is a complete disgrace. I urge you to avoid them at all costs. The sooner people stop using them, the better. Don't waste your time or money on this company.

Groupon Customer Service

I gotta say, I'm pretty disappointed with Groupon's customer service. I had a problem with my purchase and they haven't done anything to fix it. I bought 3 tickets for $43 each in Sec G, J, but when I got my voucher tickets in 'my groupon', they were for Sec V. That section wasn't even an option when I made the purchase! I paid $129 for the tickets I wanted, but now I'm stuck with tickets I didn't even choose. And to make matters worse, they're non-refundable.

I booked a hotel reservation next to the venue for my kids to attend the event, which cost me $363. But now that I have the wrong tickets, I don't even know if we'll be able to sit together. I've been trying to get in touch with customer service for the past three days, but they haven't been able to help me. I've talked to Raul S and Oscar, but nothing has been done to fix the problem.

I've provided all the evidence of my purchase, but they still haven't corrected their mistake. I just want the tickets I paid for in Sec G, J or something comparable. If they don't fix this soon, I might have to take legal action. I've already lost time and money because of their mistake, and I don't want to be stuck with the additional costs of litigation.

I hope Groupon can do the right thing and fix this issue. I don't want to be disappointed and frustrated anymore. Please let me know what you're going to do to resolve this matter.

Thanks,
Diana

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I recently had an issue with Groupon Goods Return Policy and I wanted to share my experience. I had ordered the gg-cm-professional-strength-hair-supplement-for-women and received two bottles of Bosley product. However, both bottles had a manufacturing date of July 2018, which means that they will expire in July 2020. According to good manufacturing practices in the US, supplements of this kind lose potency after 2 years. This means that if I started taking 1 per day yesterday, then I will be taking the pills from the 2nd bottle well into July 2020.

When I contacted customer service, I was told by a representative named Naledi M. that she will not send me a replacement bottle due to the group on policy of no refunds for this type of product. However, I read the policy and it also states that if the product is defective, then it can be returned or replaced. I consider this to be defective because you can't sell a drug product that is going to be utilized (taken orally) if it is going to be expired during usage. The first bottle will just make it by the expiry date if taken as directed starting yesterday but the 2nd bottle will not.

I was not satisfied with the response I received from the customer service representative, so I requested to speak to a manager. After some back and forth, I was eventually transferred to a supervisor named Nomfundo M. who apologized for the negative experience I had with their customer service agent. However, she also informed me that they won't be able to accept a return or exchange in this case.

I am disappointed with the way this situation was handled by Groupon. As a customer, I expect to receive products that are not expired and safe to use. It is concerning that this lot of Bosley product is being sold despite being close to its expiry date. I hope that Groupon will take steps to ensure that this does not happen again in the future.

Overall, I am not satisfied with the response I received from Groupon and I will be hesitant to use their services in the future. It is important for companies to prioritize the safety and satisfaction of their customers, and I feel that Groupon fell short in this regard.

I had a really bad experience with Groupon back in May of 2017. My family and I decided to take a trip to a hotel that was six hours away. We found the hotel on Groupon's website and it looked luxurious. However, when we arrived, we were shocked to find that the hotel was filled with mold and had a terrible smell. The pool was also over-chlorinated and smelled like a retirement home gone wrong. We immediately called Groupon to complain about the condition of the hotel and to request a refund. The customer service representative told us that we would receive a full refund and to check out of the hotel immediately.

We had to pay triple the amount we had paid on Groupon to find another hotel because everywhere was booked. When we got back home, we received an email from Groupon saying that they were sorry for our experience and that they had removed the hotel from their website. However, they also said that they could not give us a refund at that time. We were furious and called and emailed them multiple times, but they refused to give us a refund. They claimed that the hotel was not willing to give us a refund, but when we called the hotel manager, he told us that it was Groupon's decision.

We were extremely frustrated and angry with Groupon. We fought with them for a month, and they finally gave us a credit on their website to purchase more deals. However, we could not return any of the items we purchased with the credit. They only gave us a credit of $137 out of the $450 we had spent. We were not happy with this, but we decided to use the credit to purchase an adventure kit, which was good.

Today, I went on Groupon's website to use the remaining credit, but it was gone. I contacted customer service, and they told me that I never had a credit. They passed me to another agent who told me the same thing. I was extremely frustrated and angry with Groupon. I feel like they robbed me of my hard-earned money. I will report them to the Better Business Bureau and will do so every day until they are investigated for their unethical practices.

Groupon may have a good name, but they are just as filthy and low down dirty as people who steal identities and rob people of their money. They sit behind their desks or on their couches and smile at the paycheck they have earned off of poor people like me who need a good deal to have a nice vacation. I don't know how they sleep at night knowing how much they screw people over. I wish I had read the countless reviews and warnings about this site before I made the mistake of using it. I hope this review stops at least one person from making the same mistake I did. Remember, if it seems too good to be true, it probably is.

My account was suddenly deactivated by Groupon for no reason. I was not able to sign in or reset my password, and it said my email address wasn’t affiliated with any account. I contacted customer service via chat and email and they will not disclose anything to be besides saying that they shut down my account for violation of terms or service. When asked what terms were violated, they would not disclose this information. I had $1200 in Groupon Bucks on my account that I now lost due to the deactivation. They literally said they will not address me anymore and and attempts to remedy this will be useless in an email. This is not outrageous!

I am a Groupon merchant and I started to notice all my vouchers were redeemed but I never rendered services. This started may 17th I asked someone from the support team why is my Groupon being redeemed they told me it was a glitch in the system. Now on may 22nd my payment said processed but I never received it. I reached out to support and they told me it was sent to a bank account that was not mine. Someone went in and changed my bank account. Please help

Paid $81.18 on credit card for voucher containing redemption code for cost of medical marijuana card. Process to provide voucher was supposed to take 1 hr. max. 24 hrs later, when I try to retrieve voucher Groupon says "processing" Cannot get response to emails to Customer Service which only provides auto reply saying could take up to 24hrs to get response. Cannot contact anyone by telephone. Feels like I am being scammed by Groupon. I want contact by company and provision of voucher with redemption code I can use with Leafwell.

My account was also deleted/hacked/deactivated whatever! I know my password is correct, email from groupon states No account associated with my email. I have over $200 in Groupon bucks, I get notifications to use them! I’ve chatted, sent several emails and they just send their script requesting info on voucher, cc #, etc. The issue is “lost in translation” then there’s crickets.

Received Groupon gift cards for birthday. Tried purchasing but their system wouldn't take my VALID address. I get ALOT of things delivered, Walmart, ebay, Amazon, etc. Reached out, first 2 reps didn't understand, others gave me list of things I should do,use computer (did), input differently(did).It's their system. I even tried a neighbor address, didn't work.I asked for refund since I can't buy from them, basically told tough luck.

According to the representative this morning, my account was deactivated due to a security issue. I purchased two groupons on Friday the 23 with Groupon bucks for beauty services. 12/18 I went to redeem those groupons only to be told my account does not exist. I had close to $250.00 in groupon bucks. When emiling the specialists after the lve chat, Danilea said my account was terminated due to a "terms of violation" reason. No explanation, no nothing. When I live chatted an agent this morning, he/she wouldn't even send me the "terms of service" for review. I have screenshots of the conversations, and emails. I have contacted the better Busness beareau and I will keep digging until I get a refund of the money in my account. I want to know what happened, why it was deactivated and no notifications were given to me, and I want my money back (for purchased Groupons and Groupon bucks.)

I have been a Groupon user for many years. I regularly receive ads from the company. Recently I responded to one of the ads and placed an order. When I tried to log in, my password didn't work, although it was on autofill. I tried to reset the password, but got the email that my account did not exist. When I tried to created another account, it pointed that the email was already in use. I tried to use the 'chat' support, but was left hanging in the middle of the conversation; the rep had simply disappeared. I emailed the support, and got a response from Account Specialist Prasad T, who, after a few email exchanges, advised to contact my bank as my credit card and the address didn't match the Groupon records. That was almost offensive, as my address was correct, and the rep just did not care to look into the real issue. I read online that other members had similar issues with this company. I must say, that Groupon does not have an adequate technical support, and their account specialists are quite ignorant.

How convenient is this for Groupon? Closed the account with groupon bucks on it, and customer service not helping at all. Same answer: "someone will contact you by email" Are they real people or bots? I have a refund number, emails, purchases, credit cards used. What else do you want?

I tried to log on to my account and my password did not work. i was asked for my email and groupon would send me an email to reset my password. I received an email from Groupon that they have no record of my account. I then went to the Help and opened up a conversation: Something is very wrong--

Desired outcome: have someone from Groupon rectify this error--

Groupon deactivated my account hours after I made a purchase. There is clearly a pattern here. Specifically, I purchased a Sam's Club membership for $20. The purchase was "processing" for several hours.

I logged in the next day, and my password didn't work. I chose forgot password, put in e-mail and received the message "We received your password reset request, but unfortunately, there is no account on file with this email address."

Groupon is clearly trying to lure users back with fake ads for discounted memberships and other products and services. What a scummy company. If, by chance, reps from Groupon.com see this: F*ck all of you mother*uckers. Seriously, you are pieces of [censored].

11/23/2022 Email:

Conversation with 0e07b8333f2202ee4677b406bb6cf8eb9e09cdce

Anantha S. (Groupon)

Nov 24, 2022, 7:45 AM GMT+5:30

Hi,

Without giving the following information, I am unable to assist you further with this issue.

Kindly provide the following details to proceed further:

• Billing address associated with the card

• Name as it appears on the card

- Last four digits on the card and exp date of the card

If there is any other issue, please let me know so I can assist you further.

Regards,

Anantha S.

Account Specialist

11/21/2022 Email:

The issue is not with a credit card. The issue is that my account was deleted while I have over $100 in Groupon Bucks.

On Monday, November 21, 2022 at 01:01:06 PM EST, Groupon Customer Support wrote:

⇧ Write Your Reply Above ⇧

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Conversation with 0e07b8333f2202ee4677b406bb6cf8eb9e09cdce

Anantha S. (Groupon)

Nov 21, 2022, 11:31 PM GMT+5:30

Hi,

Sorry for the confusion on this issue.

Without giving the following information, I am unable to assist you further in this issue.

Kindly provide the following details to proceed further:

• Billing address associated with the card

• Name as it appears on the card

- Last four digits on the card and exp date of the card

If there is any other issue, please let me know so I can assist you further.

Regards,

Anantha S.

Account Specialist

Groupon Customer Support

11/14/2022 Live Agent

Latest of about 5 conversations with a live agent:

email: [protected]@yahoo.com

Conversation on 11/14/2022

You're back online!

NOVEMBER 14 2022, 5:25 PM

My account has disappeared and live chat has not been able to help me. I need to talk to someone so I can get a refund for my Groupon bucks

GrouBot

's avatar

We're transferring you to an agent. Meanwhile, please provide a brief description of your issue, as well as your name and email address.

Javier Ibarra Solano

's avatar

Hi,

Thanks for contacting Groupon Customer Support

I hope you are doing well!

Delores Knuckle [protected]@yahoo.com account deleted

Javier Ibarra Solano

's avatar

Hi Delores,

How can I help you today?

My account was deleted and I have spoken to several live agents with no success. I have over $100 worth of Groupon bucks and I would like those refunded.

Javier Ibarra Solano

's avatar

Please give me a moment while I pull up your account info.

The other agents tell me to login to my account to receive help which is silly since it says my account does not exist

Javier Ibarra Solano

's avatar

In order to help you, I'll need the following information before I can proceed:

The name of your recent purchase

The method of payment you used (if it is a card, please provide the last 4 digits)

The last purchase is SeaQuest and I used Groupon Bucks on September 27

Javier Ibarra Solano

Thanks

's avatar

So in this case I have to escale your case, so please give me a moment

Ok

Javier Ibarra Solano

Please give me a moment I am still working on it.

Ok Thanks for waiting

I am going to escalate your case to the area in charge, and they will be happy to assist you.

They will contact you by email.

's avatar

Please let me know if you have any questions or if I can be of further assistance.

This will be about the 4th time I have been escalated and received an email which sends me back to this same agent

Then it say I must be logged in which I can't because my account has been deleted

Javier Ibarra Solano

's avatar

That is strange, because they will assist you to reactive your account

Is there a number to call?

Javier Ibarra Solano

So in this case. we need to escalate the case so the specialized team could check what happened and provide you with a resolution. I assure you that they will be happy to assist you in reactivating your account.

's avatar

In an effort to protect the health and safety of our employees and staff, Groupon offices have been temporarily closed. While this means we’re unable to provide phone service at this time, our agents are continuing to assist customers via chat and email

Yeah ok

When will I receive the email

Javier Ibarra Solano

Please give me a moment while I am filling the information here

Please be attentive of your email they will contact you in the next possible days asking you for identity validation information to help you re-activate your account.

's avatar

Please let me know if you have any questions or if I can be of further assistance.

Just now

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I have had a Groupon account for many years and have used it through the years. I had a 100.00 credit left from a 400.00 gift on my account. I tried to log on to my account and my password did not work. i was asked for my email and groupon would send me an email to reset my password. I received an email from Groupon that they have no record of my account. I then went to the Help and opened up a conversation: It is obvious that whom I was corresponding with was either not educated or not familiar with english as many many of the words were misspelled. i forwarded this person my last order with my email--they stated they have no record -this went on for a while ending with the fact that they do not have any record----My account and money is gone -----i am probably not the only one to have had his or her account ,with a credit or gift money still on the account and Groupon deactivate the account---- Something is very wrong--

[protected]@yahoo.com - My account was deleted with no notice and I have existing Groupon Bucks and unexpired Groupons totalling over $100. I have reached out to Customer Service several times and I am told I have to be logged in which is ridiculous since my account has been deleted. I have talked to the chat representatives and was told there is no telephone number to talk to a live representative. I even sent screenshots from my email address with correspondence and that has not helped.

I was due to get married this October 2022, so I went on Groupon a purchased a chapel an a hotel. Once I purchased both I was due for a email back with more instructions on my reservation. The page told me a two hour wait for the email. As the 2 hour window passed an still no email, I kept checking my Groupon profile to see if it said available yet. Waited another hour (a total of 3 hours) by the 3rd hour I went to check my emails then my Groupon profile on app an it was all deleted without my consent. When I tried to put in my email it said that it didn’t exist. I emailed Groupon an they told me to get ahold of them in the app an never said anything again. Well if I can’t get into the app how am I suppose to get ahold of them? I’m very disappointed an sadden that this is happening a month before my wedding . Something told me to not use Groupon but my family has never had a problem like mine. I also tried calling the hotel an they claimed that the days I picked where in the computer but under someone else’s name. -all around horrible experience for us. Also have all screenshots of purchase.

W/P

I hve frst written to an email address i had to raise a complaint/feedback in respect to an item i bought and as it was retufned snd stated that the email is no more-i used the link provided and submitted the complaint.

And since then over 3 WKS NEVER A RESPONSE.

I GATHER THATS THE REASON THEY DONT PROVIDE AN EMAIL ADDRESS ANYMORE TO MAKE THINGS TOUGHER FOR TGE CUSTOMER AND AS SUCH NO COPY OF THE COMPLAINT.

Ref Poor quality of bras sent and obviously the designer and maker needs some lectures in anotomy