Groupon.com

I bought a Groupon for lash extensions, somewhere I’ve been before. Thought I trusted but ended up getting an eye infection, on top of not being happy with results off the bat. I wanted a refund because the technician told me to get them removed elsewhere, as she didn’t have time. And didn’t care that I wasn’t happy, or that my lashes didn’t match on both sides. I asked if I should put fake individual lashes to even them out, which is a no-no, and she told me to experiment.. how professional!

I accidentally bought 2 of these, which isn’t allowed as it’s “1 per person”, so shouldn’t have even worked. Tried cancelling/getting a refund for days before it expired but it wasn’t working. Informed the support team of this and they couldn’t understand the situation I explained over 5 times. Apparently I spoke with management and they didn’t either. I’ve received credit for 1, even though I said I wanted a refund because I didn’t wish to support Groupon ever again, because of the terrible customer support I got and headache of everything. Ended up caving and agreeing, but said there’s no way I’m not getting the other refund I deserve.

Groupon is literally stealing my money! This company is terrible. Not even deals unless they do their 25% off promos. Anytime you use a Groupon, businesses are annoyed. How does this many sense? Now the support team is ignoring me. They don’t care that I mentioned I’m going to report them. They offered some measly amount that would be credited to my account and that didn’t even happen. Only the first refund to my account that I wanted on my card-_- WHY is this an issue?!?

I have attempted to reach out to the businesses for the vouchers that I purchased, until finally I gave up and traded them in and then I was involved in an accident that left me immobile for a few months, I reach out to Groupon to purchase another deal only to find out my Groupon bucks are literally gone. I reach out to live chat only to be told that I can purchase the same vouchers only except those merchants won't honor the Groupon, I am ignored or told by the merchant to purchase outside of Groupon so they can get all the money instead of half from Groupon. So, basically I lost over $250 now. I will never use them again and I will tell my coworkers,friends and family not to use them either. Merchants want to get clients and use Groupon yet don't want to accept the Groupon because they only get half, then my advice don't get a advertised Groupon! I think it's time to talk class action as many others have said..

I purchased a contract for Air-Duct cleaning. After contacting the merchant they couldn't do the job in the time I needed it done. They were very nice and that the understood. They told be I had to contact Groupon. After several emails to Groupon with no response. They kept responding with we will get back to you within 24 Hours. Finally contacted somebody by your chat board and they informed me that there was no record of this. That's convenient for you.

Groupon # VS-WWVJ-L9VH-J7J7-WZKZ

[protected]

If I could give no stars I would. Groupon have terrible customer service. You can't speak with anyone on the phone only through email. There was an unauthorized transaction made on my account. I reported the circumstance Groupon still took the money out of my account and submitted falsified documents to my bank stating that I redeemed a voucher that was never redeemed. The payment was for $629 which is ridiculous. I provided them with proof from the bank, still no help. Please watch your account and be careful with using groupon. They are fraudulent and will not resolve your issues!

In April 2023 my account was accessed and a good amount of Groupons were purchased. When i realized they were purchased, i reached out to customer service and was told that the charges were not fraudulent and i would be responsible for the charges. I ended up paying my credit card, even though I also told my credit card company they were fraudulent charges. Since i ended up paying the balance, i figured i would access the Groupons that i now owned. When i tried i couldn't get into my account. I've been deactivated with almost $800 worth of Groupons. I've contacted customer service and continuously am being told I've violated terms of services -disputes. I reached out once for a ton of purchases. Now my account can't be reviewed and I've lost a lot of money. So not only did someone hack into my account, or it was done in their end, i also am being punished for the activity. I guess lesson learned... Don't complain to Groupon. You'll never get to a supervisor or manager in customer service and you'll continue to use email to connect with someone who has no time to truly do the research. This is theft at this point.

If anyone knows how to connect with a supervisor or manager, please let me know.

My account was suddenly deactivated by Groupon for no reason. I was not able to sign in or reset my password, and it said my email address wasn’t affiliated with any account. I contacted customer service via chat and email and they will not disclose anything to be besides saying that they shut down my account for violation of terms or service. When asked what terms were violated, they would not disclose this information. I had $1200 in Groupon Bucks on my account that I now lost due to the deactivation. They literally said they will not address me anymore and and attempts to remedy this will be useless in an email. This is not outrageous!

I am a Groupon merchant and I started to notice all my vouchers were redeemed but I never rendered services. This started may 17th I asked someone from the support team why is my Groupon being redeemed they told me it was a glitch in the system. Now on may 22nd my payment said processed but I never received it. I reached out to support and they told me it was sent to a bank account that was not mine. Someone went in and changed my bank account. Please help

Paid $81.18 on credit card for voucher containing redemption code for cost of medical marijuana card. Process to provide voucher was supposed to take 1 hr. max. 24 hrs later, when I try to retrieve voucher Groupon says "processing" Cannot get response to emails to Customer Service which only provides auto reply saying could take up to 24hrs to get response. Cannot contact anyone by telephone. Feels like I am being scammed by Groupon. I want contact by company and provision of voucher with redemption code I can use with Leafwell.

My account was also deleted/hacked/deactivated whatever! I know my password is correct, email from groupon states No account associated with my email. I have over $200 in Groupon bucks, I get notifications to use them! I’ve chatted, sent several emails and they just send their script requesting info on voucher, cc #, etc. The issue is “lost in translation” then there’s crickets.

Received Groupon gift cards for birthday. Tried purchasing but their system wouldn't take my VALID address. I get ALOT of things delivered, Walmart, ebay, Amazon, etc. Reached out, first 2 reps didn't understand, others gave me list of things I should do,use computer (did), input differently(did).It's their system. I even tried a neighbor address, didn't work.I asked for refund since I can't buy from them, basically told tough luck.

According to the representative this morning, my account was deactivated due to a security issue. I purchased two groupons on Friday the 23 with Groupon bucks for beauty services. 12/18 I went to redeem those groupons only to be told my account does not exist. I had close to $250.00 in groupon bucks. When emiling the specialists after the lve chat, Danilea said my account was terminated due to a "terms of violation" reason. No explanation, no nothing. When I live chatted an agent this morning, he/she wouldn't even send me the "terms of service" for review. I have screenshots of the conversations, and emails. I have contacted the better Busness beareau and I will keep digging until I get a refund of the money in my account. I want to know what happened, why it was deactivated and no notifications were given to me, and I want my money back (for purchased Groupons and Groupon bucks.)

I have been a Groupon user for many years. I regularly receive ads from the company. Recently I responded to one of the ads and placed an order. When I tried to log in, my password didn't work, although it was on autofill. I tried to reset the password, but got the email that my account did not exist. When I tried to created another account, it pointed that the email was already in use. I tried to use the 'chat' support, but was left hanging in the middle of the conversation; the rep had simply disappeared. I emailed the support, and got a response from Account Specialist Prasad T, who, after a few email exchanges, advised to contact my bank as my credit card and the address didn't match the Groupon records. That was almost offensive, as my address was correct, and the rep just did not care to look into the real issue. I read online that other members had similar issues with this company. I must say, that Groupon does not have an adequate technical support, and their account specialists are quite ignorant.

How convenient is this for Groupon? Closed the account with groupon bucks on it, and customer service not helping at all. Same answer: "someone will contact you by email" Are they real people or bots? I have a refund number, emails, purchases, credit cards used. What else do you want?

I tried to log on to my account and my password did not work. i was asked for my email and groupon would send me an email to reset my password. I received an email from Groupon that they have no record of my account. I then went to the Help and opened up a conversation: Something is very wrong--

Desired outcome: have someone from Groupon rectify this error--

Groupon deactivated my account hours after I made a purchase. There is clearly a pattern here. Specifically, I purchased a Sam's Club membership for $20. The purchase was "processing" for several hours.

I logged in the next day, and my password didn't work. I chose forgot password, put in e-mail and received the message "We received your password reset request, but unfortunately, there is no account on file with this email address."

Groupon is clearly trying to lure users back with fake ads for discounted memberships and other products and services. What a scummy company. If, by chance, reps from Groupon.com see this: F*ck all of you mother*uckers. Seriously, you are pieces of [censored].

11/23/2022 Email:

Conversation with 0e07b8333f2202ee4677b406bb6cf8eb9e09cdce

Anantha S. (Groupon)

Nov 24, 2022, 7:45 AM GMT+5:30

Hi,

Without giving the following information, I am unable to assist you further with this issue.

Kindly provide the following details to proceed further:

• Billing address associated with the card

• Name as it appears on the card

- Last four digits on the card and exp date of the card

If there is any other issue, please let me know so I can assist you further.

Regards,

Anantha S.

Account Specialist

11/21/2022 Email:

The issue is not with a credit card. The issue is that my account was deleted while I have over $100 in Groupon Bucks.

On Monday, November 21, 2022 at 01:01:06 PM EST, Groupon Customer Support wrote:

⇧ Write Your Reply Above ⇧

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Conversation with 0e07b8333f2202ee4677b406bb6cf8eb9e09cdce

Anantha S. (Groupon)

Nov 21, 2022, 11:31 PM GMT+5:30

Hi,

Sorry for the confusion on this issue.

Without giving the following information, I am unable to assist you further in this issue.

Kindly provide the following details to proceed further:

• Billing address associated with the card

• Name as it appears on the card

- Last four digits on the card and exp date of the card

If there is any other issue, please let me know so I can assist you further.

Regards,

Anantha S.

Account Specialist

Groupon Customer Support

11/14/2022 Live Agent

Latest of about 5 conversations with a live agent:

email: [protected]@yahoo.com

Conversation on 11/14/2022

You're back online!

NOVEMBER 14 2022, 5:25 PM

My account has disappeared and live chat has not been able to help me. I need to talk to someone so I can get a refund for my Groupon bucks

GrouBot

's avatar

We're transferring you to an agent. Meanwhile, please provide a brief description of your issue, as well as your name and email address.

Javier Ibarra Solano

's avatar

Hi,

Thanks for contacting Groupon Customer Support

I hope you are doing well!

Delores Knuckle [protected]@yahoo.com account deleted

Javier Ibarra Solano

's avatar

Hi Delores,

How can I help you today?

My account was deleted and I have spoken to several live agents with no success. I have over $100 worth of Groupon bucks and I would like those refunded.

Javier Ibarra Solano

's avatar

Please give me a moment while I pull up your account info.

The other agents tell me to login to my account to receive help which is silly since it says my account does not exist

Javier Ibarra Solano

's avatar

In order to help you, I'll need the following information before I can proceed:

The name of your recent purchase

The method of payment you used (if it is a card, please provide the last 4 digits)

The last purchase is SeaQuest and I used Groupon Bucks on September 27

Javier Ibarra Solano

Thanks

's avatar

So in this case I have to escale your case, so please give me a moment

Ok

Javier Ibarra Solano

Please give me a moment I am still working on it.

Ok Thanks for waiting

I am going to escalate your case to the area in charge, and they will be happy to assist you.

They will contact you by email.

's avatar

Please let me know if you have any questions or if I can be of further assistance.

This will be about the 4th time I have been escalated and received an email which sends me back to this same agent

Then it say I must be logged in which I can't because my account has been deleted

Javier Ibarra Solano

's avatar

That is strange, because they will assist you to reactive your account

Is there a number to call?

Javier Ibarra Solano

So in this case. we need to escalate the case so the specialized team could check what happened and provide you with a resolution. I assure you that they will be happy to assist you in reactivating your account.

's avatar

In an effort to protect the health and safety of our employees and staff, Groupon offices have been temporarily closed. While this means we’re unable to provide phone service at this time, our agents are continuing to assist customers via chat and email

Yeah ok

When will I receive the email

Javier Ibarra Solano

Please give me a moment while I am filling the information here

Please be attentive of your email they will contact you in the next possible days asking you for identity validation information to help you re-activate your account.

's avatar

Please let me know if you have any questions or if I can be of further assistance.

Just now

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I have had a Groupon account for many years and have used it through the years. I had a 100.00 credit left from a 400.00 gift on my account. I tried to log on to my account and my password did not work. i was asked for my email and groupon would send me an email to reset my password. I received an email from Groupon that they have no record of my account. I then went to the Help and opened up a conversation: It is obvious that whom I was corresponding with was either not educated or not familiar with english as many many of the words were misspelled. i forwarded this person my last order with my email--they stated they have no record -this went on for a while ending with the fact that they do not have any record----My account and money is gone -----i am probably not the only one to have had his or her account ,with a credit or gift money still on the account and Groupon deactivate the account---- Something is very wrong--

[protected]@yahoo.com - My account was deleted with no notice and I have existing Groupon Bucks and unexpired Groupons totalling over $100. I have reached out to Customer Service several times and I am told I have to be logged in which is ridiculous since my account has been deleted. I have talked to the chat representatives and was told there is no telephone number to talk to a live representative. I even sent screenshots from my email address with correspondence and that has not helped.

I was due to get married this October 2022, so I went on Groupon a purchased a chapel an a hotel. Once I purchased both I was due for a email back with more instructions on my reservation. The page told me a two hour wait for the email. As the 2 hour window passed an still no email, I kept checking my Groupon profile to see if it said available yet. Waited another hour (a total of 3 hours) by the 3rd hour I went to check my emails then my Groupon profile on app an it was all deleted without my consent. When I tried to put in my email it said that it didn’t exist. I emailed Groupon an they told me to get ahold of them in the app an never said anything again. Well if I can’t get into the app how am I suppose to get ahold of them? I’m very disappointed an sadden that this is happening a month before my wedding . Something told me to not use Groupon but my family has never had a problem like mine. I also tried calling the hotel an they claimed that the days I picked where in the computer but under someone else’s name. -all around horrible experience for us. Also have all screenshots of purchase.

W/P

I hve frst written to an email address i had to raise a complaint/feedback in respect to an item i bought and as it was retufned snd stated that the email is no more-i used the link provided and submitted the complaint.

And since then over 3 WKS NEVER A RESPONSE.

I GATHER THATS THE REASON THEY DONT PROVIDE AN EMAIL ADDRESS ANYMORE TO MAKE THINGS TOUGHER FOR TGE CUSTOMER AND AS SUCH NO COPY OF THE COMPLAINT.

Ref Poor quality of bras sent and obviously the designer and maker needs some lectures in anotomy

Several businesses on Groupon do not accept their deals during COVID. Or are shut down completely. Neither of which is specified by Groupon anywhere on the website/app. I have bought several deals where the business ended up not honoring the groupon. When reaching out to the company the only solution they are offering is cash back in their own "Groupon Bucks." However, now I'm looking to close my account & would like to receive an actual refund for the almost $500 I've spent on the website without any services.