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Green Mountain Energy Company Customer Service

Green Mountain Energy Company

1303 San Antonio Street, Suite 700
Austin
Texas
United States - 78701

Customer Support Phone Numbers

+1 512 691 6100(Head Office) 1 0
+1 888 380 9410(Employee Directory) 1 1
+1 800 494 4000(Power Outages Or Other Emergencies) 1 0
+1 800 274 5289(Illinois) 1 0
+1 877 473 3646(Maryland) 1 0
+1 844 245 9583(Massachusetts) 1 0
+1 844 245 9582(New Jersey) 1 0
+1 800 636 5690(New York) 1 0
+1 800 542 8818(Oregon) 1 1
+1 800 286 5856(Pennsylvania) 1 0
+1 866 785 4668(Texas) 2 3

Green Mountain Energy Company Complaints & Reviews

Green Mountain Energy Company — electric service

536655I was a green mountain customer for over four years. I just found out they switched my account with my neighbor and I own a tiny house so I overpaid severely for over 3 year...

Utility Services  · Mar 09, 2019

Green Mountain Energy Company — electricity

I was a Green Mountain customer for over four years. I just found out they switched my account with my neighbor and I own a tiny house so I overpaid severely for over 3 year...

Utility Services  · Mar 05, 2019

Green Mountain Energy Company — final notice

536655I have been with Green Mountain for ten years and at my current location for over three years. I have never experienced a problem like this before, but am extremely frustrated...

Houston Utility Services  · Dec 06, 2018

Green Mountain Energy Company — letter of credit

I concluded my 12-month residential electricity contract with Green Mountain Energy Company on June 22, 2017. I needed a “Letter of Credit” from Green Mountain to avoid paying a...

Green Mountain Energy — billing

I m on deferred payment plan. I removed myself from avg billing and wasn't informed that I'd have to pay the deferred plus current. I thought in was doing cheaper by...

Green Mountain Energy — separate transactions unauthorized

If and when charging a new service fee etc., why on earth would it take two separate transactions.I never approved or authorized green mountain to use my info in two separate...

Green Mountain Energy — billing department and customer service

All started on 12/10/15: due to credit card # change, I had to call with new number. Did so. Told I was told I was taken off automatic billing and would have to go on line to...

Green Mountain Energy — extra fees on bill

Green Mountain energy is a total rip off. I was not aware nor informed in the initial contract that if I am late paying not only do I have a late charge but I also incur a $20...

Green Mountain Energy — fraudulent business practice

Beware of the salespeople from green mountain energy who sell from door to door and the people that trained them. They are criminals. We've just switched from bounce energy to...

Green Mountain Energy — not very green

For a company that prides itself on green credentials, their pricing structure rewards the largest consumers & financially penalizes the more frugal electricity user. Check their...

Green Mountain Energy — switched energy service from a former energy supplier without my permission

Energy supplier called “ Green Mountain Energy” switched energy service from a former Energy supplier “ PECO Energy” without my permission. When I called them and asked what i...

Green Mountain Energy — unauthorized disconnection notice

I started with this company in April 2014 and it's been the most horrible experience. They charge for unauthorized late fees with no notice. Then if you make a payment...

Green Mountain Energy Company — harassment

I was approached by a Green Mountain Representative while out in the city. He spoke to me about their PECO alternative, and I agreed to take a further look upon arriving home...

Green Mountain Energy — service / billing

No notice given my bill went from 200 to 553. When I called they basicly said it is what is. They gave me no notice that the rate was going no option if I wanted to choose a...

Green Mountain Energy — wrongful power disconnection

I was placed on a payment plan March 5th, 2014. I was told by the representative that set me up on a payment plan to always go by my statement as far as the amount I'm...

Green Mountain Energy — billing and customer service

Green Mountain Energy changed our pricing structure without notice and refused to correct their billing. Their supervisor, Sergio, was rude, telling me I was irresponsible in...

Green Mountain Energy — charges

I was living in apt #2606 and moved to apt #3604 in the same apartment complaex and i called green mountain to transfer the services from my earlier apartment to new apartment...

Green Mountain Energy — billing / unfair fees

Green Mountain Energy has the most unfair practices of any electric company I've ever been associated with. Recently, when my family moved from one residence to another, I...

Green Mountain Energy — fraud

A Green Mountain Energy Salesman kept coming around trying to switch us. We learned from a previous experience that their prices are significantly higher that other services. Thi...

Green Mountain Energy — switched after I said no

I was at a festival and my niece wanted a baloon from the Green Mountain Energy Booth. The lady told my 4 yr old niece they were only giving them to people who completed their...

Green Mountain — signed me up for service after I had already called to cancel it

This company came to my residence to offer their services, which I accepted at first. But, after going online & seeing how they operate & swindle their customers, I called back...

Green Mountain Energy — deceptive practices

I was approached by Tony with Green Mountain Energy at a local grocery store. He obtained some information from me and gave me his cell phone number so my husband could call him...

Green Mountain Energy — misrepresented rate and terms

We received a group of Solicitors at our door marketing Green Mountain Energy. They asked us if we would switch to cleaner Energy company which would save the environment and also...

Green Mountain Energy — auto draft and refund

On January 29, 2013 Green Mountain Energy drafted my bank account twice through the auto pay system due to their "system error". GME failed to notify their consumers. I made...

Green Mountain Energy — changed us company w/o permission

was approached at my home by a green mountain energy representative I was asked if we wanted to switch to green mountain we said no. next next thing we know we received a letter...

Green Mountain Energy — poor service

Customer service did not cancel service. I called a month in advance to notify them when I needed to cancel service. Just recently received a bill in the mail. It has been two...

Green Mountain Energy — I am never giving gme another look back

Just spent 2 and a half hours on the phone with the company. Been with them for several years and never really had any problems. Sure, we've had a few "lates" but nothing...

Green Mountain Energy — billing/customer service

Horrible customer service. I called on 8/25/11 to inquire why I was being charged for electricity that we had cancelled on 7/15/11 when we moved. I was told it would be resolved...

Green Mountain Energy — billing/service/everything

Hands down the worst billing service ever. I live in a loft apartment and was charged $700 last month for every bill I have already paid. Went through a month of arguing that a 1...

Green Mountain Energy — disconnected us for no reason and left us and our kids in the cold!!!

We went out of town for two weeks prior to the two weeks my husband called the electric company to find out about our bill, ect. We went on vacation and couple days later our...

Green Mountain Energy / Oncor Electric Delivery — billing/meter issues

As of January 01, 2011, my electric meter, along with several others in my neighborhood, had been missing its lock for 4 months. I reported the problem to my rental lease office...

Green Mountain Energy — billing on closed account

Two years ago we ordered our service cancelled and account closed the day we moved from our apartment into our duplex because we decided to switch our service to TXU. When we...

Green Mountain Energy — poor customer service

Just spent 2 and a half hours on the phone with this company. Been with them for several years and never really had any problems. Sure, we've had a few "lates" but nothing...

Green Mountain Energy — rip off / f.o. s.

i just can not believe it.. we are only 2 adults and 2 babys in a 1 single house, we had direct eneggy for a while and we decided to switch to Green mountain energy since alot of...

Green Mountain Energy — rip off!

I have been with Green Mountain for the last 4 years and today my bill inexplicably DOUBLED. When I called to get it taken care of they told me that not only have they been...

Green Mountain Energy — incorrect billing

I signed up for Green Mountain Energy because I wanted to help the green power movement. This was before I saw all the shady stuff that they do to get most of their power. I got...

Green Mountain Energy — dishonest billing practices

I was a Reliant Customer for years, but switched about a year ago to Green Mountain Energy soley because it is 100% renewable and I felt I needed to do my part for the...

Green Mountain Energy — billing

Worst customer service ever! They are just a shadow company and at the mercy of reliant to do anything. I protested the horrendous billing post-ike and received empty promise...

Green Mountain — terrible service

Before I begin this story, let my start off by thanking my mom for preparing me for times like this. My story is a sad one it starts off with me and my girlfriend living in a one...