Green Dot — walmart money card
I had an invalid charge from holiday inn. That was actually paid by american express. I have a letter from the holiday in stating this, they have contacted green dot and I have a well attempting to send over documentation.
I have asked for a fax number or email and been told "we don't have a fax number" per a supervisor at the walmart moneycard. They will not address false authorizations until their maximum time frame policy has passed them I can submit my documentation and it will be 15 days for them to review.
I do not understand it holiday inn has called them and I have called. I have the proof that this has been reversed then why are they unwilling to accept the documentation
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